Book Avis hire cars in Grand Rapids

Reviews for Avis in Grand Rapids

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10.0

Parking lot signs could have been clearer about where to leave the car. But that's on the airport, not Avis' fault.Reviewed 7 Nov 2024

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2.0

There was little I liked about this rental experience, but the worst part was definitely the car itself. It reeked of cigarette/cannabis smoke, it had cigarette burn holes over every seat’s upholstery, I had to throw away trash left in the back seat, wipe down all the finger prints and other smudges and streaks throughout the car and it’s screen, and clean some sort of food that was smashed into the rear seat upholstery. It made for a gross and smelly 12 hour drive. I have been traveling a lot for work, and using Avis as my go-to car provider, but I have lost faith based on this and other experiences with the company. (The exception is my local Avis store, run by Abdi, who was the reason I made Avis my provider of choice.) At this point, I intend to use other travel arrangements that will avoid needing to rent. It’s unfortunate this means Avis, intermediaries (like Kayak.com), and especially Abdi (whom I quite like) will all lose out.Reviewed 24 Jul 2024

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10.0

The vehicle we wanted was the one we got. It worked well for us. Staff was helpful. Check out and check in went smoothly.Reviewed 23 Jul 2024

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4.8

Cons:Advertised as smoke-free cars. Car smelled profusely of cigarette smoke. When asked to change for a different vehicle, customer rep apologized, but said nothing else was available. Reserved a midsize auto and was given an SUV which doubled my gas expense. Vehicle was in need of an oil change and ran out of windshield wiper fluid (alerts went off within a day of picking up my week ling rental.) Company did offer a small discount and were apologetic upon return of vehicle when I spoke to the manger.Reviewed 16 Aug 2020

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2.0

Pros:I arrived before the rental center opened to pick up my vehicle, which was reserved several days ahead of time. I was to pick up at the 9 am opening. I was told by the counter person my vehicle was not there yet, and I would need to wait. She was very nice, to be clear. Then, after waiting for 20 minutes, I was told by the same woman that my car (a special 12-passenger van needed that day for a family trip) could not be found, and no one at any Avis ops center could help, and/or did not return her calls or texts. I continued to wait while she made calls as line volume permitted. She finally learned that the previous renter had not returned the vehicle and I would have to wait until at least 11. I asked for a substitution and got little help, so I walked down the street to Enterprise and they had the vehicle I was looking for, with a price match. After a 90 minute wait that meant missing other pickup appointments and delaying my family’s trip for nearly two hours, I was on my way - with a van from a competitor. Thanks for nothing, Avis. I will be going down the street to Enterprise from now on.Cons:Pretty much everything.Reviewed 7 Aug 2020

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2.0

Pros:A complete joke, I was unable to get my vehicle because I was LIED TO over the phone. I verified over the phone that I would be able to pick up the bricks despite being under 25, where I was reassured I could still get it due to waived rules because of covid. Because of this I did not get my vehicle and was late for the next bout of traveling for my vacation. Absolutely no remorse from employees at store as well. Will NEVER recommend.Cons:Don’t LIE OVER THE PHONE TO DRAW CUSTOMERS IN.Reviewed 25 Jul 2020

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10.0

Pros:The staff was friendly, efficient, and did not try to pressure me to purchase services I did not want or need. His instructions for finding the car wete good.Cons:Bevause of Covid19 thete were few customers and many cars in the return area. The signage told me to park in an area already filled, the signs should have been moved. However the one employee in the return area was very busy with many things to accomplish. I got it figured out fine.Reviewed 31 Mar 2020

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6.4

Cons:I reserved a premium vehicle and when I got to the counter they were out of premium vehicle and gave me a vehicle that was below standards So to be better had the vehicle reserved for the customersReviewed 5 Feb 2020

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2.0

Pros:I didn’t like anything about Avis they over charged me acting like they didn’t want to give me money back then got mad and hung up the phone on meCons:EverythingReviewed 31 Dec 2019

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7.2

Pros:Car was clean, no issues, booking on line was easyCons:Pick up took longer than expected, as the computer systems (or the person behind the desk) seemed to have issues on getting the reservation uploaded. Drop off could have been better, then person at the counter seemed to asked the same questions twice, so not sure he was paying attention.Reviewed 15 Dec 2019

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• Where are the best pickup locations for Avis car rentals in Grand Rapids?

  For an optimal Avis experience in Grand Rapids, head to 5500 44th Street SE. This location seamlessly blends accessibility with a diverse car selection, ensuring you find the perfect match for your Michigan journey. Nestled near the airport, it provides a swift transition from the terminal to your chosen vehicle. The attentive staff and efficient service make this spot the go-to for a hassle-free start to your Grand Rapids exploration, setting the tone for a memorable adventure in the heart of Michigan.

• What are the different car rental benefits or amenities offered by Avis car rentals in Grand Rapids?

  Avis in Grand Rapids ensures a premium rental experience with perks like complimentary upgrades, express services, and a diverse fleet for personalized choices. Revel in the freedom to select your ideal vehicle, ranging from sleek sedans to rugged SUVs, tailoring your journey to perfection. With amenities like GPS navigation and child safety seats, Avis goes beyond just renting cars—it crafts a seamless, comfortable expedition through Grand Rapids, where every mile is adorned with thoughtful details and choices designed for your satisfaction.

• Where are the best places to park Avis car rentals in Grand Rapids?

  Navigate Grand Rapids effortlessly with Avis by utilizing convenient paid parking options like Monroe Center Ramp or the Pearl-Ionia Ramp. Embrace stress-free parking with user-friendly payment methods like the ParkMobile app. The city's well-maintained parking infrastructure ensures easy access, and safety is paramount, with both garages equipped with surveillance. Whether you're exploring downtown or beyond, Avis in Grand Rapids not only offers the keys to a remarkable journey but also ensures your parked car enjoys the same security and ease you expect from Michigan's vibrant cityscape.

• What is the most popular car hire from Avis in Grand Rapids?

  Premium (Audi Q3 or similar) is the most frequently booked car hire type from Avis in Grand Rapids.

• How many car hire locations does Avis have in Grand Rapids?

  Avis has 3 hire locations in Grand Rapids. Take a look at our Avis hire location map to find the best car hire near you.

• Does Avis have a car hire location at the airport: Gerald R. Ford Intl airport (GRR)?

  Yes

• Does Avis offer shuttle or airport pick-up services from Gerald R. Ford Intl airport (GRR)?

  Yes