Car hire at Cancun Airport from €10/day

Nissan Versa Note

or similar SMALL

€10/day

Hyundai Elantra

or similar MEDIUM

€10/day

Hyundai Elantra

or similar MEDIUM

€12/day

Class Minivan

or similar VAN

€49/day

Nissan X-Trail

or similar SUV

€17/day

Hyundai i10

or similar SMALL

€10/day

Nissan Kicks

or similar SUV

€14/day

Hyundai Tucson

or similar SUV

€17/day

Jeep Patriot

or similar SUV

€33/day

Best prices found by KAYAK users in the past 48 hours.

Renting a car at Cancun International Airport (CUN) is the best decision you can make when you visit Cancun. A car rental will make it easy for you to see the entire city as you showcase your driving skills in this part of Mexico. Additionally, a rental car will help you make the most during your stay in one of the numerous Cancun hotels and apartments. This is attributed to the fact that most tourist spots are usually inaccessible using public transportation. So, a rented car will be your ultimate choice to visit various places, including shopping areas, malls, and restaurants no matter their locations.
Once you have your car ready, you can comfortably sit behind the steering wheel and enjoy your ride towards Cancun’s chain of hotels. From the airport, you can use the principal exit while following the signs to Bulevar Kukulcan on your way to your destination. Driving your rental car around Cancun is safe and easy. However, it gets even better if you consider renting a car that is already equipped with the Global Positioning System (GPS) in your language to give you directions in real-time.
An early car rental at Cancun Airport always gives you a great opportunity to enjoy the best car rental rates. Bear in mind that rates change from time to time depending on the number of travelers booking cars at CUN. For instance, Cancun Airport rental car prices may go higher in winter since this is the time more tourists visit this Mexican city. Make your early reservation online and later submit the voucher alongside your confirmation number at the car rental desk to start enjoying your ride as soon as you leave the airport.
Just like in most cities across the world, renting a car at Cancun International Airport requires you to be at least 21 years old. Most likely you will pay an added fee if you’re below 25 years old. Age restriction may also determine the type of car you can rent. An additional driver will be required to meet all car rental requirements in addition to appearing with you at the rental desk to sign the rental agreement.
25% of our users found a car hire at Cancun Airport for €13 or less
Book your car hire at Cancun Airport at least 1 day before your trip in order to get a below-average price

Where are the car rental companies situated at Cancun Airport?
A car rental at Cancun Airport has been made easier. This is because car rental agencies at CUN have their counters in Terminal 3 on the ground floor. These agencies will expose you to a variety of cars that suit your preferences and budget. They collectively serve as the largest car rental center in the entire Cancun area, consisting of big brands as well as local agencies. The car rental counter is usually open throughout the day.
Which car rental companies are easiest at Cancun Airport?
Top car rental agencies at Cancun Airport are Aviz, Alamo, Budget, Hertz, and Thrifty, in addition to the local ones. These agencies make it easy for you to rent a car of your choice. Their presence at the airport gives you enough time to compare and contrast rental rates on the specific car you want to rent. All you need to do is to make your reservation online in advance and present the voucher to the car rental desk upon your arrival at CUN.
What type of documentation is required to rent a car at Cancun Airport?
A valid driver’s license from your country of origin will be necessary during the car pick-up time. Your major credit card will be needed as well to take care of your car rental expenses, not to mention your valid travel passport as proof of your identity. Furthermore, car rental at Cancun Airport agencies accept a notarized Chinese Driver’s License. Another requirement is third-party liability insurance to provide coverage for the injuries and damages to the third parties just in case of an accident.
How much does it cost to hire a car at Cancun Airport?
On average a car hire at Cancun Airport costs €14 per day.
Which car hire companies will pick you up at Cancun Airport?
Car hire companies that offer shuttle or pick-up services from Cancun Airport to off-airport locations include Hertz, MEXRENTACAR , Europcar, and America Car Rental.

Hertz

4.2

Mediocre

Read 24 reviews

Cleanliness

6.9

Comfort

6.1

Pick-up/Drop-off

4.7

Value for money

3.9

One location in Cancun Airport

from€11/day

Locations in Cancun Airport

Intl Airport Of Cancun

+52 999 911 8040

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

Filters

Reviews

2.0 Poor

Anonymous, Dec 2021

Poor service.

2.0 Poor

Omar, Nov 2021

insurance values are theft

2.0 Poor

Anonymous, May 2021

Pros:

Car worked fine

Cons:

2 hour wait, others waited longer, didn't have the car I reserved, had to find a car for me. Overall really annoying. Having the car you rented and getting it to you should be pretty automatic.

2.0 Poor

Nechemia, May 2021

Pros:

The friendliness

Cons:

The wait for pick up is the worst I have ever seen and they are having a group of time share people waiting for you on the way out to trap you into scamming people

2.0 Poor

Jessica, Apr 2021

Cons:

This place is a racket. There is no pricing transparency once you enter the doors to pick up your car. The whole process took an hour and a half, we literally walked out at one point because it was such a Scam. The car we received was definitely not cleaned. I will never rent here again.

2.0 Poor

Anonymous, Mar 2021

Cons:

The line for picking up a car took over 2 hours, the rental team was taking 15 dollars cash from people to cut the line. I’d understand if it was busy, but there were 6 open kiosks and I was maybe 15th in line, and had to keep watching people get bumped to the front. For drop off, I had to wait 10+ minutes for I’m not even sure what- I think an additional car wellness check? Overall, this was an awful experience, and I’m not someone who complains about things ever. Have a great day

MEXRENTACAR

4.1

Mediocre

Read 69 reviews

Cheapest deal

Most popular

Cleanliness

5.1

Comfort

5.1

Pick-up/Drop-off

4.0

Value for money

4.0

One location in Cancun Airport

from€10/day

Locations in Cancun Airport

Aeropuerto Intl. de Cancún

+52 334 170 8243

Opening times not available

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Reviews

2.0 Poor

Anonymous, Jul 2024

Standard

The customer service representative demonstrated unprofessional behavior. There were undisclosed fees totaling $270. The provided rental car was in poor condition, with low tire pressure, insufficient fuel, and a rough paint job. I will not rent from or recommend this establishment in the future.

4.0 Mediocre

Anonymous, Jul 2024

Intermediate

A lot of waste of time to pick up and drop the car, around 2 hours to pick up the car with just 5 people in line and more than 1 hour with nobody in line for drop off. Never comeback.

6.0 Okay

anwesh, May 2021

Cons:

We purchased full bumper to bumper coverage with roadside assistance and when we called the number after our tire was flat, no one was available to answer (not sure if they were only open during office hours) - which doesn’t make any sense to me.

2.0 Poor

Anonymous, May 2021

Pros:

The staff sucks. They lied to me multiple times. Ridiculous! There was no car there. I didn’t get a car. Totally messed up my 25th wedding anniversary. Avoid at all cost. Go with Costco.

Cons:

Everything. I didn’t get a car. They totally suck. They had no intention of holding my reservation that I made months in advance. Then they try to upgrade for $300 more. Then that’s not available. What a joke. Then I’m order to get a taxi they want me to go to a timeshare presentation 50 miles from where I’m staying. Avoid. Avoid. Avoid

8.0 Very Good

Andrew, May 2021

Pros:

Location was convenient,

Cons:

Vehicle could have been cleaned, didn’t have full tank gas when we got it. Price of insurance a day was high almost cost the same as the rental it’s self.

4.0 Mediocre

Anonymous, May 2021

Cons:

If they explain car insurance before getting the car

Europcar

3.7

Poor

Read 78 reviews

Cleanliness

5.4

Comfort

4.9

Pick-up/Drop-off

4.1

Value for money

3.5

One location in Cancun Airport

from€17/day

Locations in Cancun Airport

Ctra. Cancún - Chetumal Km 22, Col. Aeropuerto Internacional.

+52 998 886 0063

Opening times not available

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Reviews

2.0 Poor

Anonymous, Oct 2024

Intermediate SUV

Terrible. Was overcharged at pickup. Poor customer service. The car received smelled like a smoker’s lungs. And calling Europe car whilst abroad for help was useless.

2.0 Poor

Patrick, Aug 2024

Standard

We didn't got the car! They refused to fulfill the contract!

2.0 Poor

Anonymous, Jul 2024

Intermediate

I have a very old car (more than 10 years), dirty, very used tires and be asked to pay for an insurance or make a 5kUSD deposit. Very disappointed for that. Never I’ll choose Europcar again

2.0 Poor

Anonymous, Mar 2023

Economy

The worst car rental experience of my life. I have rented cars in Mexico before, and this was by far the most miserable pickup experience. I'd rather travel on a donkey than rent from Europcar again. They are thieves trying to take advantage of tourists by upselling useless insurance products. They should all be in jail.

4.0 Mediocre

Anonymous, May 2021

Pros:

Drop off was super easy and streamlined

Cons:

Europcar in Cancun refused to accept my CDW, collusion damage waiver. Even though i had all the correct paperwork and even called the company who handled the coverage. Apparently even though it states they will accept CDW, they will not and they will give you a huge runaround as to why which isn't true, but when you are there, you basically have no choice but to accept whatever they charge for the extra coverage. My rental was $94, they charged an additional $250. This should just be charged up front to avoid all the hassle

4.0 Mediocre

Anonymous, Mar 2021

Cons:

The price was total bate and switch charged me a lot extra even though I had proof my insurance and credit cards covered me in Mexico. We will never use them again.

Economy Rent a Car

3.1

Poor

Read 58 reviews

Cleanliness

4.0

Comfort

3.8

Pick-up/Drop-off

3.5

Value for money

3.1

One location in Cancun Airport

Locations in Cancun Airport

Calle acceso a las bodegas Sm 301 mz 30 lote 30

+52 998 253 6112

Opening times not available

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Reviews

1.9 Poor

Diana, Jun 2021

The shuttle was good to airport and back... we got to car rental place and they tell us they don’t have what we wanted. We paid for a 7 seater Dodge Journey new model. We got there and they said they have no 7 seater and gave us two rly old model Chevy car it was either that or a 5 seater. Okay we’ll make it work plus they added like $300 on Imsurance.. so on our trip we get a flat tire my husband fixes it so be it when we go to return the car we tell them and they charge us $200 for a tire that I cannot even exagérate the spare tire and other tires are all the same so $200 for a freaking tire that we couldn’t help popped on us while driving. So I am livid never in my life of renting cars are we made to pay for something that we had no control over. My mother has issues with the car rental too. We will never rent a car in Mexico again or from this company. Worst service we have gotten. The only reason we paid for the tire was bc we didn’t want to miss our flight and had to get to the airport.

2.0 Poor

Anonymous, May 2021

Pros:

We cancelled the rental car. They wants $284.00 US for Insurance and a $4,500.00 deposit. It is not on Cancun Airport property a 15 min cab ride.

6.0 Okay

Anonymous, Apr 2021

Cons:

They wanted an $8000 usd deposit because i didn't want to buy their additional insurance. I ended up purchasing an insurance from them that was more than the cost of the entire rent.

2.0 Poor

Mikey, Mar 2021

Pros:

Nothing

Cons:

They did not have a shuttle at the airport and we could not reach anyone at the phone

2.0 Poor

Anonymous, Feb 2021

Pros:

Cheap but didn’t end up getting the car. It took 2 hours from my day to try and get this rental and they weren’t able to get me the vehicle. They didn’t have the vehicle I reserved.

Cons:

Don’t book here. Pay more somewhere else where the process will be smooth.

8.0 Very Good

Anonymous, Jan 2021

Pros:

Drop off was fast and easy

Cons:

The process of picking up the car took a very long time (about an hour) and we were charged an extra $110 from what we were guaranteed. The cancun location did not accept the insurance that was sold to us but when we called kayak, they refunded that

Enterprise Rent-A-Car

8.5

Very Good

Read 4 reviews

Cleanliness

8.5

Comfort

8.5

Pick-up/Drop-off

8.0

Value for money

8.5

One location in Cancun Airport

Locations in Cancun Airport

International Airport

+52 998 881 8767

Monday	07:00 - 22:00
Tuesday	07:00 - 22:00
Wednesday	07:00 - 22:00
Thursday	07:00 - 22:00
Friday	07:00 - 22:00
Saturday	07:00 - 22:00
Sunday	07:00 - 22:00

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Reviews

10.0 Wonderful

Victoria, Oct 2024

Full-size

The team was so very helpful and did their best to provide the best car for our family. We highly recommend this staff and company.

6.0 Okay

Anonymous, Feb 2021

Cons:

First car would not lock and had a previously patched tire that blew out on us half way on our trip. Replacement car was excellent.

10.0 Wonderful

Jerrall, May 2022

Quick, easy, no problems! Everything was great.

8.0 Very Good

Anonymous, Jun 2021

Pros:

The car was clean pick up easy except for drop off.

Cons:

Before leaving when I picked up the car I specifically asked about the gas—whether or not I had to bring it back with a full tank and they said no. Turns out I did and was charged crazy high price for gas when I returned it.

National

6.6

Okay

Read 12 reviews

Best rated

Cleanliness

7.1

Comfort

7.1

Pick-up/Drop-off

7.3

Value for money

6.3

One location in Cancun Airport

Locations in Cancun Airport

International Airport

+52 998 881 8767

Monday	07:00 - 22:00
Tuesday	07:00 - 22:00
Wednesday	07:00 - 22:00
Thursday	07:00 - 22:00
Friday	07:00 - 22:00
Saturday	07:00 - 22:00
Sunday	07:00 - 22:00

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Reviews

8.0 Very Good

Miguel, Jun 2021

Pros:

Staff service was great. Rental and dropoff was easy.

Cons:

Cars are a little worn out and need some cleaning.

4.0 Mediocre

Robert, May 2021

Pros:

The staff was amazing. It was very easy to pick up and drop off

Cons:

I was quoted 22 dollars a day. I ended up paying more than double that. I didn’t even pay for the insurance and I still payed more than double. It would be nice if the quote told you about fees instead of misleading you to think you’re getting a great deal.

2.0 Poor

Anonymous, Apr 2021

Cons:

Bad service, you’re obligated to buy an insurance, car broke down and they didn’t take responsibility. Bad experience!

10.0 Wonderful

Jan, Feb 2021

Cons:

Price

10.0 Wonderful

Scott, Jan 2021

Pros:

Friendly employees--very helpful. Car was clean and in good shape.

Cons:

The car we thought we were getting would have been a little roomier. Wish they would say the actual car model when booking. Insurance was a bit high.

2.0 Poor

Anonymous, Jun 2023

SUV

Car was dented and dated. Back window was broken and engine made knocking sound when idling. They required a $5,000 USD deposit - which is unusual. Other car companies in the area require a MUCH lower deposit. The whole interaction/exchange felt like a scam.

Alamo

6.4

Okay

Read 13 reviews

Cleanliness

6.6

Comfort

6.8

Pick-up/Drop-off

6.9

Value for money

5.7

One location in Cancun Airport

Locations in Cancun Airport

Intl And Domestic Arrivals

+52 998 886 0100

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

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Reviews

8.0 Very Good

Cem, Apr 2024

Standard SUV

The pickup is not at the airport but a 4-5 min shuttle away. The pickup is straightforward, they have enough staff to minimize wait times. They did not have our reserved childseats which made the trip unsafe but we managed. They also try to upsell insurance and other add ons, we stood firm and got what we agreed/paid for minus the carseats. Overall I'd give this experience a 6/10.

4.0 Mediocre

Anonymous, Feb 2024

Standard SUV

I rent the same time every year with them in Mexico - for an extended amount of time approx 24-30 days, this year it was an additional $1,000 more!!! I had them pull up last years and sure enough it showed it was less. I truly like the convenience of the location and service but to get stuck with double what I typically pay is not worth it. We use to rent from Hertz and there was a lawsuit for inflation I wonder if that’s the case here?

2.0 Poor

Anonymous, Dec 2023

Intermediate SUV

Their insurance cost was outrageous. Never will I use Alamo again.

10.0 Wonderful

Gian, Nov 2020

Pros:

I rented a VW Jetta and the car was in perfect conditions and sanitized for the Covid 19.

Cons:

I don´t appreciate being pushed for insurance. When booking in Kayak, every time I would like information about insurance options. I don´t like going to the car rental counter and having to argue under pressure with the rental company representative.

2.0 Poor

Anonymous, Dec 2019

Cons:

When I got there they tried to rip me with the cost for insurance. I walked out and did not rent the car. It was the worst car rental experience I have ever had in 31 years renting a car in Cancun.

2.0 Poor

Josh, Dec 2019

Pros:

The car itself was fine.

Cons:

Totally ripped me off. The Kayak shown price was $21 for the weekend, INCLUDING taxes. That’s why I chose this reservation—even though it was a dinky little car, that was a fantastic sale price. When I arrived, there was mandatory insurance, a different rate, new taxes, and mandatory prepaid tank of gas, all resulting in a price of $175 for the weekend—almost 9 times more than I had planned to pay. By the time I was there it was too late to change to another company... no need to spend more hours of an already short weekend getaway shopping for rental cars. But this was totally deceptive and I’m very unhappy. Kayak should not be listing Alamo’s deceptive prices in the future.

Avis

5.3

Fair

Read 18 reviews

Cleanliness

6.9

Comfort

6.3

Pick-up/Drop-off

5.7

Value for money

5.7

One location in Cancun Airport

Locations in Cancun Airport

Aeropuerto Intl Cancun

+52 998 886 0221

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

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Reviews

2.0 Poor

Anonymous, Mar 2024

Passenger van

We waited more then an hour for the vehicle. Then when we finally recieved it was dirty and smelled really bad. Overall a terrible exprience

10.0 Wonderful

Anonymous, Feb 2024

Economy

Good

10.0 Wonderful

Anonymous, Jan 2024

Passenger van

Nice staffs and good service. I recommend.

2.0 Poor

Anonymous, Jan 2024

Passenger van

The car has a roof cargo carrier butt they'd lost the keys. These carriers use a lot of gas and made it difficult to park some places. And we barely had room for luggage in the car.

2.0 Poor

Anonymous, Dec 2023

Passenger van

Everything about our experience was awful.

2.0 Poor

Dorothy, Oct 2022

The fees charged by Avis for the vehicle were extremely high!! Avis in Mexico needs a better system for explaining the fees and why customers are charged an airport fee, rental phone fee ( which was never mentioned and not used by me), The fee for the small scratch on the vehicle was outrageous.

Budget

4.8

Mediocre

Read 15 reviews

Cleanliness

5.1

Comfort

5.1

Pick-up/Drop-off

5.0

Value for money

4.7

One location in Cancun Airport

Locations in Cancun Airport

Carratera Cancun Chetumal Km22

+52 998 478 0014

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

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Reviews

2.0 Poor

Anonymous, Dec 2023

Economy

This company has a counter on the airport without any personnel. They only have a paper on the counter that said to call a number for a representative assistance, but when you call, no one answer. So this makes everything useless. This Cancun office is the worts I have ever seen from this company.

8.0 Very Good

Anonymous, Oct 2023

Standard SUV

The car was in regular condition but drives, the personal was helpful and respectful, the overall was good.

4.4 Mediocre

Sam, Dec 2019

Cons:

We were given a car that was much, much smaller than what was reserved. We arrived late due to delayed flight but that’s no excuse to give away our car and offer us something half the size of what I booked. Never will rent from Budget again.

2.0 Poor

Anonymous, Dec 2019

Pros:

Nothing

Cons:

I booked my car from USA when I went there the personal told me that they don’t have Jeep and said his friend will take care of me I don’t speak Spanish and I needed up with Firefly by Herrz as it seems like that there is guy at airport who get commission from rental car company and other rental car companies employees give him business I needed up paying 140 more because budget can’t keep their part of bargain I will never use third party site and budget ever again

8.8 Very Good

Lawrence, Dec 2019

Cons:

Everything was great but we were given a price of $72.01 for 5 days including taxes. In reality, it costs us over $400 by adding the no fault insurance. There has to be a happy medium where good coverage does not cost an arm and a leg !

2.8 Poor

Anonymous, Dec 2019

Pros:

After I complained they changed me the vehicle for another brand, and cleaner, not perfectly clean but cleaner.

Cons:

Don't show photos of cars the rental hasn't in stock, and don't offer things that will never be true, I choosed Budget because of the photo (A Jeep Wrangler) and the price $35 (When I payed more than $400).

Advantage

4.0

Mediocre

Cleanliness

3.0

Comfort

4.0

Pick-up/Drop-off

4.0

Value for money

3.0

One location in Cancun Airport

Locations in Cancun Airport

Cancun Int`l Airport - Europcar Carretera Cancun Chetumal KM 22

+52 669 913 3368

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

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Reviews

2.0 Poor

mohamed, Jan 2024

Luxury

Ripped off was nad experience people tal an advantage they cancel my booking for no reason just to sell for you different policy with four times the prices and they do it as normal for many customers

America Car Rental

3.8

Poor

Read 6 reviews

Cleanliness

5.4

Comfort

4.0

Pick-up/Drop-off

4.4

Value for money

4.0

One location in Cancun Airport

from€11/day

Locations in Cancun Airport

Calle Acceso a las bodegas SM 301 Mza 30 Lte 30 Bodega F-1

+52 998 253 6100

Opening times not available

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Reviews

4.0 Mediocre

MAURICIO, Sept 2024

Economy

Good service at the counter but excessive insurance costs for a very poor quality vehicle.

2.0 Poor

Max, Jul 2024

Passenger van

Bad experience overall. They make customers sign a contract that is not applicable in a lot of cases and use that to extract more money from people renting. The issue evolves around insurance; they ask for a huge deposit if you have a 3rd party insurance or ask that you take an insurance with them but you have to fight to get the insurance to apply in case of damage, and will most likely lose like us. We’re not renting with them ever again.

4.0 Mediocre

Cameron, Jun 2024

Intermediate SUV

Car had ZERO fuel in it when we picked up. The low fuel warning light was on and the distance estimate on the dash read “0 Km”. Washer fluid was empty @ the beginning of rainy season in Yucatán. Dash had a loud annoying rattle from the display screen.

2.0 Poor

Anonymous, Jun 2024

Economy

Hidden fees, manipulation on what we got. Felt like a scam.

2.0 Poor

Anonymous, May 2024

Economy

I got involved in a car accident on Friday. However, I got insurance via this company. The agent was trying to send me to jail if I don’t pay bribe to him and the police

2.0 Poor

Anonymous, May 2024

Economy

Awful rules and service. They charge extremely high insurance or extremely high deposit, so they can bill you or insurance company for scratches and dents that they would always ‘find’.

Mas By Mex

3.8

Poor

Read 4 reviews

Cleanliness

5.8

Comfort

5.4

Pick-up/Drop-off

4.3

Value for money

4.7

One location in Cancun Airport

Locations in Cancun Airport

Carretera Cancun Chetumal Km 22. .

+52 33 4170 8243

Opening times not available

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Reviews

2.0 Poor

Xinia, Mar 2022

I made 2 reservations, and in one of them I DIDNT GET THE CAR. Their argument: my Id and drivers license are from a different country than my credit card. SUCKS BIG TIME. I was literally left on the street. Stop dealing with them.

6.0 Okay

Saied, Mar 2022

The counter at Cancun Airport told us that the pickup shuttle will be there in 6 to 7 minutes. It did not arrive till 45 minutes after! The car was not ready and we had to wait 15 minutes for it.

2.0 Poor

David, Mar 2022

We arrived in the terminal at the MEX desk at 13:00 but were told to return to the desk once our luggage had been collected. When we returned we then had to wait for another group to decide whether they wanted to use MEX. We then had to wait for the shuttle to arrive and go via the International terminal before finally getting to the Car Hire station. Waited 15mins before being seen to then be told that the car had been released because we had not presented ourselves at the station, not at the desk in the arrivals/baggage hall, at 1pm. Terminal staff should have alerted us to the fact as they were shown the booking details at the desk. According to the agent the car was released at 3pm. We had arrived at the car rental kiosk by 3pm. We were given the options of a) paying an extra $342 for a larger vehicle which was at the car hire station; b) wait a MINIMUM of 90 minutes until a car of the grade we had booked turned up; c) go to another company. The justification given was that all conditions were stated in the booking email. Conditions WERE stated but didn’t fully relate to the experience at the airport. Having chosen to take the larger vehicle, all paperwork was completed by 15:29 but the vehicle was not actually presented until 1550. The condition of the car was reasonable, one of the wind mirror covers was missing, but overall we would be extremely reluctant to use MEX by CAS ever again.

8.0 Very Good

Robert, Jan 2022

We went for the cheap and cheerful option and this was spot on. No frills but the pick up and drop off was extremely quick and easy.

Sixt

3.8

Poor

Read 10 reviews

Cleanliness

4.5

Comfort

3.8

Pick-up/Drop-off

3.3

Value for money

4.1

One location in Cancun Airport

Locations in Cancun Airport

Carretera Cancun-Tulum KM 17

+52 998 886 2427

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

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Reviews

2.0 Poor

Anonymous, Oct 2022

When I arrived they tried to charge me $2000 for a deposit on a $200 reservation, citing that it’s Mexican law to charge for a deposit of 20% of the value of the vehicle if you don’t get an extra $400 insurance plan (outside of “full coverage” included in my reservation). That’s a total lie, I’ve rented from Cancun Hertz multiple times and never paid more than $200 for a deposit. I left and went to Hertz and immediately got the same deal for a better car with only a $200 deposit.

6.0 Okay

Chad, Jun 2022

Great price…out of their control due to extreme traffic at the airport, picking up took nearly an hour.

2.0 Poor

Wouter, Jan 2023

Basically a scam, DO NOT book with them.

10.0 Wonderful

Anonymous, May 2022

Two days rental for 34 US dollars, medium size car. Efficient contact with the pick up driver and staff. The Sixt base is one km from the airport but it is as it was at the airport. No waiting for the shuttle to the base.

2.0 Poor

Anonymous, Feb 2022

Location was not possible to find! Had no information on booking confirmation email! Was charged for a car I did not pick up because I could not find the location of the facility! Must not be located within the airport

2.0 Poor

Anonymous, Dec 2021

Really rude staff we ended up canceling the booking. They were being rude to another family as well and not doing anything to help them out.

Dollar

3.2

Poor

Read 11 reviews

Cleanliness

4.9

Comfort

4.1

Pick-up/Drop-off

3.9

Value for money

3.1

One location in Cancun Airport

Locations in Cancun Airport

Carretera Cancun-Chetumal Km 22

+52 800 365 1111

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

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Reviews

2.0 Poor

Bit, May 2021

Cons:

I got different car than I requested. It was twice the price as it has been told on the internet. Never again!

2.0 Poor

Anonymous, Mar 2021

Pros:

Nothing was easy, I was over charged, forced to drop off a day late bc hertz/dollar service is terrible. No contact possible with any actual location, the list goes on

Cons:

Everything!! Precise billing prior to pick up and drop off. No scam charges, very dissapointed all around with the rental experience

4.0 Mediocre

Anonymous, Feb 2021

Pros:

Van was clean

Cons:

Run from this place!!!! They try and scam you for 90 minutes to buy more insurance after they make you wait in line for 25 minutes. Our family of 7 waited outside during this entire time and finally when we went to walk away they made headroom of not totally taking us over for the week. The rate is good online but beware and then there is a whole joke of a return too! run!

4.0 Mediocre

Brazilian jiu jitsu, Dec 2020

Pros:

The staff was friendly but they always try to sell something that i did not ask for and I do not need, even after you decline the offer the keep pushing things like hotes, packages and the car insurance which is 3x the price of the rental car.

Cons:

The drop off was pretty bad. The free shuttle drop us off in the wrong terminal and left such in a hurry that when I try to talk to the driver to take me to the right terminal he had already left and we almost lost our fly.

3.2 Poor

Anonymous, Mar 2020

Cons:

Cambiaron las condiciones de renta ,el costo del seguro sobrepasaba el alquiler en otras empresas de renta car. Las ofertas de la página no sirvieron para la renta al final tengamos con la empresa directamente. No aparecio nunca la oficina que decía la página de kayak

2.0 Poor

Jinna, Jan 2020

Pros:

Nothing, bad service. They tell lies and do not comply with reservations and prices

Cons:

first of all they should comply with what they offer

Ace

3.1

Poor

Read 19 reviews

Cleanliness

4.1

Comfort

4.1

Pick-up/Drop-off

3.1

Value for money

3.0

One location in Cancun Airport

Locations in Cancun Airport

Carretera Cancun Chetumal Km22

+52 33 4624 2114

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

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Reviews

8.0 Very Good

Anonymous, Mar 2021

Pros:

Staff was very friendly and were accommodating. But when I reserve a vehicle, I expect that vehicle to be there, ready to go. Don’t tell me that I have to wait 30t to 45 minutes for my vehicle to be “approved”! Whatever that means. It’s already a long day traveling with a baby.

Cons:

What I said above. Reserved vehicles should be ready to go.

2.0 Poor

Greg, Jan 2021

Pros:

This is one of those schemes you occasionally find in Mexico where they charge a low price for rental plus mandatory insurance, and then force you to buy the non mandatory insurance at a high price when you check in to pick up your car.

Cons:

2.0 Poor

Ivan, Dec 2019

Cons:

Have a car for the customer. I booked a car online and when I got to rental I was told there were no cars available for me. So I have never even renter from Ace Car Rental and expecting to receive a full refund.

2.0 Poor

Anonymous, Mar 2022

They canceled our reservation when we got there. Hands down awful experience.

2.0 Poor

Anonymous, Mar 2022

It is simply a rip-off. These people are thefts. It is a shame on kayak and especially shame on this company what they do. We booked a car for 260 usd and they forced us to pay at least 680 usd (with limited insurance), or 730 usd with full insurance. They cheated on everything: the insurance price (300+ usd for a week?? I pay 300 usd for a year with my car at home..), the fx rate (20% vs 2-4% which the banks actually charge), and they even wanted to cheat on us with a fake damage (luckily we took pictures carefully). Disgusting service, they should be heavily penalized in a normal country, they couldn't do it in Hungary or in the EU.

2.0 Poor

Anonymous, Feb 2022

Arrived and my reservation had been cancelled. No other cars available. Never again.

keddy by Europcar

3.0

Poor

Read 12 reviews

Cleanliness

3.7

Comfort

3.5

Pick-up/Drop-off

2.7

Value for money

2.6

One location in Cancun Airport

Locations in Cancun Airport

Carretera Cancun - Chetumal Km 22- Col.Aeropuerto Internacional

Opening times not available

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Reviews

2.0 Poor

Anonymous, Nov 2021

This company are thieves, straight up. The rental fee was incredibly low, but they screw you on insurance, and if you haven't been diligent in taking pictures/videos they try to screw you on the return too. I get free rental insurance through my credit card. To use this though and waive Keddy's insurance I had to put down a deposit of 9000USD. When I said yes to this, they said I also needed a signed letter from my bank in Canada confirming they would cover the full value of the car. When I couldn't produce this (as we were in Mexico at the time) they said I had to pay for their insurance. When we brought the car back, they tried to charge us for fuel and for damage. The only reason they couldn't is because we had pictures of the fuel gauge and videos of the damage from when we picked it up. Also, to print a piece of paper, as in if you want a paper copy of your contract, its 11USD

2.0 Poor

Anonymous, Nov 2021

Waited for over an hour to be Ickes up at Eurocar, never told Fox was the name not Kety. Get to actual rental site an there were 34 people waiting for cars with one person working. I gave up after waiting another 3 hours and walked back to Eurocar where I actually rented a vehicle. Absolutely the worst experience of my entire life and people should avoid like the plague. 2 parties were refused rental due to refusing additional insurance

2.0 Poor

Anonymous, Nov 2021

It was a terrible experience they ripped us off for extra insurance and tried to charge us 100 dollars for water that dropped from a water bottle off the seat! It’s a total scam do not rent a car here it’s not worth it!

6.0 Okay

Caroline, May 2021

Pros:

Car worked.

Cons:

They insisted I pay $190 for “insurance” before they would give me the car! No cruise control. Very basic car.

4.0 Mediocre

Rich, May 2021

Pros:

Not much

Cons:

Was ripped off. Price doubled at pick up. Had two choices, pay their extortion fee or be stuck at the airport with no car

2.0 Poor

Anonymous, Apr 2021

Pros:

Nothing. Very dishonest. The insurance I bough through the website I was directed through Kayak ended up not being accepted. They didn't provide a phone to call.

Cons:

Everything.

Infinity Car Rental

2.7

Poor

Read 13 reviews

Cleanliness

4.3

Comfort

3.5

Pick-up/Drop-off

3.1

Value for money

2.6

One location in Cancun Airport

Locations in Cancun Airport

Parque Logistico, SM 301 MZ 8 LT 8 Bodega 33-A

+52 998 886 3145

Opening times not available

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Reviews

2.0 Poor

Anonymous, Sept 2024

Intermediate SUV

Never and never again. After a trip of 20 hours with 3 kids you want to get to your hotel. The pick up took long and when we came there we needed to pay 5 times more then what we booked for and if we didn’t pay we did not get the car. They you are with 3 kids who are tried and want to sleep. Then you get a car what you did not order. Ordered a jeep renegade or similar what do we get a toyota avanza family car what everyday popped up that it needed service. They did not had something else. So no never and never again.

2.0 Poor

Anonymous, Jun 2024

Passenger van

I had to pay additional $80! for insurance (rental price was 125$!), ridiculous!! They wanted me to give a van (12pax) 10+years old, even left front light and indicator didn’t work. Than they gave me a new van (7pax) - the pickup took me more than 4h and the owner only offer to reimburse the fare difference of $20, nothing else and even the $20 they want a Mexican account to transfer in pesos (360mx), they never did until today. First & last time I booked through KAYAK.

4.0 Mediocre

Jose, Mar 2024

Intermediate SUV

There was too much added prices to finale price

2.0 Poor

Anonymous, Mar 2024

Intermediate SUV

They took the money and they never show up to pick us up from aireport. We wated for 2h and then I managed to call the company, the manager was very unfreindly and said he'll send someone in 20 min. But no-one showed up. I do not recommand this car rental company. It's a scam.

2.0 Poor

Anonymous, Feb 2024

Intermediate SUV

The pick up experience was atrocious. From beginning to end it lasted over two hours. The vehicle I had rented was not available for me or any of the other guests that were there. Instead, they were offering little cars instead of the SUV promised. (in fact I did not see this particular model of car anywhere in Cancun so I doubt they have it in the first place). I was met with the most horrible customer service from the rental car agent, Angel. He was arrogant and condescending. Raising his voice at me, and being just simply mean for no reason. I’ll never forget his rudeness and his desire to make my experience as bad as possible. The only positive note is that after completely insisting on a taller car due to driving around my elderly parents, he gave in and gave me a small SUV that they had. This car was mechanically damaged but in the end, it did what I needed it to do. Infinity, never again .

4.0 Mediocre

Sebastien, Feb 2024

Intermediate SUV

Had to wait 50mins at the airport for their shuttle. Adding insurance multiply the price by 5. They dont have the cars they display. Ended with an old car for a price higher than in the US. You can’t really change your mind as the car rental is remote.

GREEN MOTION

2.5

Poor

Read 10 reviews

Cleanliness

3.2

Comfort

2.8

Pick-up/Drop-off

2.3

Value for money

2.4

2 locations in Cancun Airport

Locations in Cancun Airport

Blvd Luis Donaldo Colosio

+52 55 4440 1001

Opening times not available

Cancun airport

+52 (998) 889 98 41

Monday	07:00 - 22:00
Tuesday	07:00 - 22:00
Wednesday	07:00 - 22:00
Thursday	07:00 - 22:00
Friday	07:00 - 22:00
Saturday	07:00 - 22:00
Sunday	07:00 - 22:00

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Reviews

2.0 Poor

Richard, Apr 2024

Compact SUV

I couldn’t find the location and no shuttle to the location of the car. The website description makes it seem as though it’s the airport area. It is not. Tried to call the facility but no answer. Ended up getting a rental from hertz which provides transportation to car rental area. DONT PURCHASE FROM THIS VENDER.

2.0 Poor

Anonymous, Jan 2024

Full-size

Nothing about it

2.0 Poor

Dan, Dec 2023

Full-size

Very poor experience. No one was at the airport to meet us. Tried for hours and finally got Green Motion on the phone. We rented two cars and they did not have any. They told us to take a taxi 2 hours away to Tulum and get cars there. Sounded like another scam in Mexico. We cancelled and paid for rentals at Hertz. We are trying to get our money back and having trouble. I would Never recommend Green Motion and I’ll likely never go to Mexico again.

2.0 Poor

CHATORCHAND, Nov 2023

Intermediate SUV

Company refuses to give us a car at the airport, they didn't have car at all but they accepted booking and left out entire family stranded at the airport

2.0 Poor

Anonymous, Apr 2021

Pros:

Absolutely NOTHING!

Cons:

I never even got the car, we waited for 2 HOURS and no one answered the phone or anything so we had to go with another agency that was way more expensive

2.0 Poor

Erica, Jan 2022

I request a refund. This car rental company was NOT at the airport as stated and when I called them, they did not answer so I had no way to insure that they had an available car before paying for a taxi out of the airport to pick up the reserved rental. Total rip-off.

Priceless

2.0

Poor

Cleanliness

2.0

Comfort

2.0

Pick-up/Drop-off

2.0

Value for money

2.0

2 locations in Cancun Airport

Locations in Cancun Airport

Cancun-aeropuerto Sm 301, Lote 8

+52 998 457 8973

Monday	09:00 - 23:00
Tuesday	09:00 - 23:00
Wednesday	09:00 - 23:00
Thursday	09:00 - 23:00
Friday	09:00 - 23:00
Saturday	09:00 - 23:00
Sunday	09:00 - 23:00

Carretera Cancun-Aeropuerto

+52 998 849 4233

Opening times not available

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Reviews

2.0 Poor

Anonymous, Mar 2024

Economy

it's simply an agency of thieves

Adocar Rental

2.0

Poor

Cleanliness

3.3

Comfort

4.6

Pick-up/Drop-off

2.0

Value for money

2.0

One location in Cancun Airport

Locations in Cancun Airport

Cancun Airport

Opening times not available

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Reviews

2.0 Poor

Anonymous, Apr 2022

Scam, they tried to charge me an extra $250 for insurance, when my contract already proved that I paid for insurance. The car was ultimately booked through rental cars.com and they claim “no hidden fees” but that wasn’t the case. I’ll be reversing the charge and complaining to the company. I had to get a car elsewhere because they refused to rent the care to me without the additional $250 extortion charge. Ultimately I walked to another rental car company and was able to get a car on the spot without a reservation for $100 less than they wanted to charge me. Watch out in Mexico and only rent from the big companies to avoid scams.

2.0 Poor

Anonymous, Apr 2022

Car was ok, cheap. Insurance of the car was relatively cheap and I had to pay it as I crushed the car. We’re even.

2.0 Poor

Anonymous, Jan 2022

They were nowhere to be found at the airport and when I tried to call the contact number given to me, the call never went through. I gave up out of frustration and used Hertz instead.

Firefly

2.0

Poor

Read 6 reviews

Cleanliness

5.3

Comfort

5.3

Pick-up/Drop-off

2.3

Value for money

2.3

One location in Cancun Airport

Locations in Cancun Airport

Carre. Cancun-chetumal, Km 22

0180 0709 5000

Monday	07:00 - 22:00
Tuesday	07:00 - 22:00
Wednesday	07:00 - 22:00
Thursday	07:00 - 22:00
Friday	07:00 - 22:00
Saturday	07:00 - 22:00
Sunday	07:00 - 22:00

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Reviews

2.0 Poor

AZADEH, Nov 2021

It is a bait and switch. When we got to the rental kiosk, they wanted to charge us %50 more than the price for which we reserved the car. The car itself was not in great shape.

2.0 Poor

Fedrick, Mar 2021

Cons:

Final price was nothing like the offer. I feel ripped off

2.0 Poor

Anonymous, Mar 2021

Pros:

Drop off was convenient and staff did a good job

Cons:

They said my car wasn’t available at pickup, and doubled my price that I prepaid for

2.0 Poor

Nelson, Jan 2020

Cons:

Overbooked. Never had the car. Deflected any responsibility.

2.0 Poor

Anonymous, Dec 2022

The type of car I requested wasn't available, felt like I was being ripped off. I was in a foreign country and needed a car for what I'm doing and I had already been shuttled to the hertz rental place so I felt like I had no choice but to get the bigger more expensive car, triple was I thought I would pay.

2.0 Poor

maxthelander, Dec 2021

it would have been nice if they actually had a car for me, or at least a staff person at their counter

NextCar

2.0

Poor

Read 6 reviews

Cleanliness

2.2

Comfort

2.2

Pick-up/Drop-off

2.5

Value for money

2.0

One location in Cancun Airport

Locations in Cancun Airport

Cancun-aeropuerto Sm 301, Lote 8

+52 998 234 6130

Monday	09:00 - 23:00
Tuesday	09:00 - 23:00
Wednesday	09:00 - 23:00
Thursday	09:00 - 23:00
Friday	09:00 - 23:00
Saturday	09:00 - 23:00
Sunday	09:00 - 23:00

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Reviews

2.0 Poor

Anonymous, Jan 2024

Compact

CUIDADO! No alquilen aqui Nunca contestan el teléfono evaden las llamadas y cuando, insistí tanto después de 3 horas y me contestan de mala manera diciéndome que ya no hay manera de rentar el carro por el cual ya había pagado y no me dan solución ni rembolso ya que el tiempo de pick up ya había pasado. Inservible esta compañia

2.0 Poor

Anonymous, Jan 2024

Economy

This is such a scam. I paid for the (small rental fee) but they never even had or gave me a car. Claimed they were out and a prepaid reservation didn’t matter. This was after it took forever to get me from the airport (“shuttle”) was a very nice guy driving a regular car who picked me up outside the rental car area. Had to rent from someone else. They also wanted to charge >100 USD a day for the mandatory liability that’s usually 15-20. Stay far away.

2.0 Poor

Anonymous, Jan 2024

Full-size

This was a scam. NextCar in Cancun was a non-existent business. Just got home and I need to go through my credit card bill to make sure I wasn't charged anything. I had to pay top dollar during high-season for a replacement car. It was very disappointing that Kayak wasn't able to protect me from this scam. The only reason I found NextCar was because I was directed there through Kayak

2.0 Poor

Ryan, Jan 2024

Full-size

It took 3 hours. No pick up ready. Charged me $1200 US for insurance. The car was completely empty on fuel. Joke.

2.0 Poor

François, Oct 2023

Intermediate

Arnaque. On paye une somme et on vous réclame 10 fois plus au moment de prendre livraison du véhicule. Intolérable.

2.0 Poor

Wassim, May 2024

Economy

Terrible

NU Car

2.0

Poor

Cleanliness

2.0

Comfort

2.0

Pick-up/Drop-off

2.0

Value for money

2.0

One location in Cancun Airport

Locations in Cancun Airport

Parque Logistico SMZA 301. LT 8. MZA 8 BODEGA 33-A

+52 998 886 3145

Monday	07:00 - 22:00
Tuesday	07:00 - 22:00
Wednesday	07:00 - 22:00
Thursday	07:00 - 22:00
Friday	07:00 - 22:00
Saturday	07:00 - 22:00
Sunday	07:00 - 22:00

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Reviews

2.0 Poor

Anonymous, Jun 2024

Passenger van

Nothing to like. Over an hour to get shuttle to car rental place. Upon arrival they said it would be another $400 for mandatory insurance even though my credit card provides insurance. We had eight kids under 7 so we were stuck paying. When we got van it was dented everywhere , filthy , and had less than a quarter tank of fuel. Not to mention no horn, parking brake would get stuck and air conditioner would not go to highest level. Oh ya, also no fluid in windshield wiper tank and wipers old along with all tires low on air. I will never use Kayak or NU car rental again

Payless

2.0

Poor

Cleanliness

2.6

Comfort

3.3

Pick-up/Drop-off

2.0

Value for money

3.3

One location in Cancun Airport

Locations in Cancun Airport

Carratera Cancun Chetumal Km22

+52 998 886 0252

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

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Reviews

2.0 Poor

Paul and Gill, Jan 2024

Economy

It was a shitshow. We arrived at the FBO in Cancun and were told we needed to take a taxi to Payless ($40us). We arrived at a rundown looking place with Payless on the awning and it was closed. Told by the cab driver they’d closed because they had rented all their cars out😳. Anyway, after a series of encounters we were persuaded to take a “taxi” to Tulum ($150us) where could rent “much cheaper “. In the end, having read reviews of Payless and the dubious practices of both car rental companies and police in Mexico we elected not to rent a car. In retrospect assuming that the place we were taken was an old Payless, if so they should remove their signage completely!

2.0 Poor

Anonymous, Jan 2024

Economy

Was refused reservation on arriving to collect the car. Had to rent a car from another car rental at double the rate. Worst service and experience. Unreliable!

2.0 Poor

Anonymous, Jan 2021

Cons:

Online rental price is good, everything else is tinged with dishonesty and fees. Extra days are 2-3 times the rental rate. Car condition and damage is dealt with in an off-hand manner when leaving, but with great care upon return.

Rent-A-Wreck

2.0

Poor

Cleanliness

2.0

Comfort

2.0

Pick-up/Drop-off

2.0

Value for money

2.0

One location in Cancun Airport

Locations in Cancun Airport

Cancun-aeropuerto Sm 301, Lote 8

+52 998 234 6130

Monday	09:00 - 23:00
Tuesday	09:00 - 23:00
Wednesday	09:00 - 23:00
Thursday	09:00 - 23:00
Friday	09:00 - 23:00
Saturday	09:00 - 23:00
Sunday	09:00 - 23:00

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Reviews

2.0 Poor

Oliberth, Apr 2024

Economy

I didn't rent the car in the end. I arrived at the place with a $30 fee in my mind and due to hidden fees they were gonna charge me almost $400, that's 13 times more than expected! What a rip off.

Routes Car & Truck Rentals

2.0

Poor

Cleanliness

2.0

Comfort

2.0

Pick-up/Drop-off

2.0

Value for money

2.0

One location in Cancun Airport

Locations in Cancun Airport

Carr. Federal 307, Cancun-Tulum, Num 138, Centralia Bussines Center,Local 103.

+52 55 4440 0916

Opening times not available

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Reviews

2.0 Poor

Anonymous, Feb 2024

Compact

This rental agency is a scam.

2.0 Poor

Anonymous, Jul 2023

People carrier

Business is used to ripping off customers . Forcing them to buy insurance they don’t need

2.0 Poor

mendy, May 2023

Intermediate

They throw extra fees at you as soon as you get there…

Thrifty

2.0

Poor