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The plane was FREEZING SEATS UNCOMFORTABLE Otherwise smooth Thank you

I had a great travel experience as there weren't any delays and I was able to get to Mexico City on time for conference.

Horrible. First delta flight was delayed. I ran to my connecting flight and arrived to the gate 13 mins before departure. I told the gate agent “I’m here”, she told me flight was closed while giving my already confirmed seat to an stand by passenger. I said again “madam, I’m here with my confirmed seat” and she said “no you’re not here@ and gave two stand by people a boarding pass and let them board. I asked “madam, why do you do that?”, and she repeated “you’re not here”. That was very rude. I’m disappointed of delta. It used to have a good customer service. Things have changed, but not for good.

It's OK. Engine was noisy. The flight was super late. I mean 4 hours late. That is unheard of.

Everything was smooth and easy to fly. No complains and a lot of thanks!

Airline stewardess service is good. The check-in attendant had a bad attitude and was unprofessional. We did not complete the trip as originally planned. Very dissatisfied☹️ We didn't get on this flight

Crew was wonderful, very professional and pleasant. On time performance. Excellent flights,smooth. Thank you!

The announcements about boarding were unclear and har.d to understand I almost missed the flight even though I wa in the boarding area. .

I appreciated being upgraded. I was very disappointed with my 13 hr layover in Seattle to geg, while my friends who flew Alaska made it home as scheduled. I had to reserve a hotel on my dime.

The flight attendants were friendly and seemed to like their jobs. I am not a high maintenance person, but they seemed to respond to people's needs and requests in a timely fashion with a smile.. I appreciate the benefits of complimentary snacks and beverages, as well as the relatively inexpensive checked baggage fee. (Although I would like it better if it were free! :) ) The only improvement that could be made to make the boarding process more efficient is to board the plane from the back. The alternative would be to board people with only a personal item first. This would reduce the wait time while others are stowing their baggage.

The food that was offered based on class level of your ticket was absolutely ridiculous and disgusting. They didn't even hot tea to serve, the food was horrible. On our departure flight I was seated in premium plus economy and considering the cost of the flight the food was literally some of the worst I've ever eaten. On the return flight I sat in economy with extra leg room and was given a thin little throw "blanket" and a flimsy little pillow. The air condition was on artic and the seating arrangement wasn't really worth the money. The seat didn't recline good enough and the foot rest was laughable. Total waste.

We were delayed an hour leaving Munich (No fault of the crew). They kept us posted on the status so we knew what was going on, but as a result we missed our connection in Chicago and the communication on connecting flights was pretty poor as we disembarked. It was already stressful and some of that could have been reduced by better communications about where to find transfers, etc.

Our seat tv didn’t work All the rest was perfect

Delayed a day due to snow storm. Was upgraded. That kind of made up for significant delays from FLL to COS with no compensation or acknowledgement.

Crew was not very helpful. They forgot to serve me coffee and had to wait for a long time.It looked as if they were not very happy with what they were doing.

the head jack on my seat didn't work and the power outlet didn't work for my seat

The crew were really great, but the 4 hour delay in small chunks was the worst.

Need to have more snacks for the duration and coffee.

Every experience was good except for the lack of comfort in those economy seats. I never had knee pain until that flight. Those seats are uncomfortable.

Poor customer service & placement in seating row with less leg room than we paid for.

Flight got delayed due to a technical issue, but they were quick to find an alternative airplane.

I like the boarding process, it was fast. The seat doesn’t have a TV for a long flight and food wasn’t served, just snacks.

Both flights yesterday, experienced hard landings. Harder than I’ve ever felt before. Im hopeful there was weather involved and not pilot error. Other than the landing, the flight was quite good~

Ac was broken so we deplaned, waited 2 hours, taxiing for takeoff they said the plane would not fly so we went back to the gate and got a new plane which took another hour. In all a 4 hour delay for an 80 min flight.

Do not eat the bagel! Otherwise, good albeit late, breakfast in first. Boarding downgrade only because flight was delayed due to plane change due to undisclosed problem with original aircraft. I did not use entertainment.

Lots of weather delays that were poorly communicated and managed. I get there are weather delays but they didn’t make it clear what was happening or comfortable on the plane

While I received notice that AA 478 was delayed, the flight departed PHX and arrived PHL more than two hours late. The first class cabin service was mediocre; there were no pre-departure beverages offered; there were no warm mixed nuts served with cocktails; there was no personal greeting to me as an Executive Platinum member by the first class flight attendant. While the flight operated safely, its arrival at 0219 in the morning in PHL ended a very long day. I do not feel that American provided first class service.

Overall pleasant was delayed and caused transportation issue when landing

Always getting updates by email very easy to check in on line. There was plenty of checking in staff to get you all through. It was nice that the flight attendants took time to talk to you and were interested in your holiday.

Closed the doors on 9 people rushing through the airport for the flight with delays all over the AA terminal. Ended up reopening the gate after 10 minutes and stressing the customers who had all sat on the tarmac for 30-40 minutes with bottleneck AA traffic. Discourteous and unprofessional staff at the gate initially. Worse experience with AA ever. Okay on the plane. Pilot was fine through tough weather.

It was not Iberia. It was with United. It was great!!!

Pretty fair for the price of the plane ticket. Food was poorly, but overall was a ok experience for a super long flight.

We had a seat that would not function. No Wifi or inflight entertainment was available. Food was very poor. Attendants were very accommodating and apologized for the problems.

Good. Madrid to SFO was way better than ARN to Madrid. Mercifully, the seats to Madrid didn't recline. So although there was no leg room, your knees didn't get crushed

My son and I are 193 cm tall. We had reserved and paid for seats with extra leg room towards the front of the cabin. The day of the flight, we learned that Iberia had changed aircraft. We were assigned regular seats way back in the cabin. When we landed from our first leg we spoke with agents at the gate and we were told that they couldn’t improve our seats because the flight was full.

I am quite satisfied. The flight was on time and landed early. Staff was friendly.

Seats comfortable on economy plus and attendants very helpful. Food was ok. Bathrooms needed servicing.

Iberia subcontracted the flight out to Level (?). I would never fly Iberia/Level ever again. Old planes with no tv’s or wifi. Barely edible food. Small seats. 10/10 don’t recommend.

Flight was an Iberia Flight on Level but seemed to be outsourced to a 3rd airline - Wamos. Seating pattern was different than when booked, we waited on the JETBRIDGE for 45 minutes to board, food was terrible. Movie options were limited to about 20 and very old, TV shows was limited to about 15 and equally as old. Staff was fine but definitely the "b-team". Landed about 60 minutes early and waited on the runway for 45 minutes - despite that Logan Airport in Boston recently added new gates. Mediocre experience at best.

I liked the friendly crew and desk staff, all very helpful. I was surprised and a little annoyed on my outbound flight from LGW to MCO as I had prepaid and booked my seat, which was all correct at check in on my boarding pass. when I got on the plane someone was in my seat ! I was moved to another seat. The food choice is quite limited and I feel that an option of a muffin for breakfast snack would be welcomed, not everyone wants egg or bacon wrap. The choice of entertainment is good, plenty to keep you busy on a long haul flight. I liked the option offered to have the cabin bag checked into the hold, it saved me as an older, lone traveller lifting my case into the overhead locker or finding there was no space.

The first flight Seattle to Toronto was very poor. My seat was changed. The aircraft was changed. They were having issues with the meals. My second flight from Toronto to Quebec was fine. Short flight still no entertainment. My third flight Quebec to Montreal was very short seats are very uncomfortable, too old and way worn out almost like sitting on a bench. My last flight Montreal to Seattle was fine. Finally, they had some entertainment. Proper food was offered as advertised flight staff was accommodating and friendly, but once again, the aircraft seats are hard like benches.

Limited snack options cause the snack vendor was on strike

Fresh fuit or veg snacks would be so great, but there are two good restaurants in Denver airport. Try Etais UDIS or Freshens DIA for nutritious delicious pita sandwiches/ donairs and crepes in Freshens.

This was the first AC flight in a long time that we experienced no delays or frustrations. The gate attendant was extremely polite and accommodating to my husband who has Parkinson’s disease which made boarding extremely stress free. Flight departed ON TIME and was a smooth ride. If only all my AC experiences could be like this.

The boarding was done smoothly. This flight from Puerto Rico to Toronto, a light meal should be offered to the travelers.

Well you cancelled our direct flight to Austin from Toronto granted you got us on another flight but sent us to Denver then onto Austin delaying our arrival time in Austin by 7 hrs I was flying with 3 other people none of us were happy with our Air Canada experience

As is pretty much the norm with Air Canada now, we left late from the gate (45 minutes late). This is my 12th flight with AC in the last 12 months and 10 of those flights were either late or cancelled. AC essentially has a monopoly in Canada so they have carte blanche to charge exorbitant rates now and give poor service, with no repercussions.

We have all noticed how almost all comforts have been eliminated from economy flights. But this was the first time on two international flights, where we were only offered “complimentary” beverages, but not even a cookie or a little bag of nuts or pretzels. Pathetic!!!

Would’ve be better if I can come back home on the schedule time not seven hours later I was travelling with very small, personal backpack and I didn’t have space to put it because other people they were coming with three carry-on, and they taking all over their places for the suitcases

We mist are connection do to a mist count we left 1 hour late so we had to rebook a flight and because of the mist count all are activity we’re all mist