No real business class on this plane, I had to ask for the food 1.5hrs after take off, super warm beer, very very poor service
The flight was delayed and I was stressing the whole time about whether I would make my next flight.
For this long of a flight one would expect some more service, like a snack, entertainment or reclining seats
Not the best overall, had challenges during boarding due to the weight of my carry-on (over 8 kilos). Interesting enough they don't check all carry-on bags. It was very stressful as Discover worker kept insisting, I had to check my bag. I finally was able to get an exception to keep my carry-on, however, I felt racially discriminated and embarrassed by this. The flight did not have WIFI access and the timing to connect between flights is not enough. As the flight leaving Philadelphia to Frankfurt was delayed, I had about an hour to make my connection. I had to run and ask people to let me go first during immigration and security so I could then barely make it to my next flight, and it was the same process on the way back. It was a disappointed experience overall.
I like entertainment on the plane once I got it to work. The touch screen really had a hard time responding to touch. Boarding was excruciatingly slow. Getting through passport control was bad enough but security had a line of us not moving at all while this team of security people took their time going through every item of one single passenger, not letting anybody else advance (only one lane open while the equipment was there for 2). I would have missed my connecting flight had it not been an hour late itself. I know the airport is not the responsibility of Lufthansa or Kayak but I mention it as the reason my experience was not great.
They don't really offer snacks or water as much. but it was perfect.
Plane was delayed about an hour but nice crew and service
Terrible experience. I was stuck in Germany for two full day because your flights can't leave on time. You guys suck!!!
Boarding was 20 minutes late. Had to ride shuttle bus to plane in order to board.
Not a great experience. Food was very poor. Overall experience was mediocre to poor.
Numerous delays, missed connections flight. Then connection flights were late as well
