I love the free WiFi!! Crew was nice. Bathroom was decent. First time flying delta in a long time and I enjoyed it. Will definitely look into booking with Delta more but I think Delta is a little more expensive than the other airlines.
Seats are much much more comfortable than United, which is what I usually fly
If I pay extra for "comfort+" I expect leg room where I can stretch my legs. I was seated with an attendant's seat blocking my feet. Knee space was fine but my feet had less room than the non-"comfort+" seats. Also, don't go cheap on food when you have flights of 3+ hours. It's insulting.
Only one side of the heafphone jack work. Crew was friendly and helpful.
Great. Flight departed early and arrived early. Deplaning and baggage claim ww were quick.
They separated our seats and moved us to the back of the plane. Hundreds of dollars and thousands of miles used and this was my platinum member experience.
Since it wasn’t a Delta flight, I was not able to sit with my group and there was no entertainment.
Three adults, three children. They did not give us seats together. Two seats together, in row 23, one in 13, one in 14, one in 10, and one in 17. When we got on the plane, the crew tried to ask people to move but basically threw up their hands. One person moved so we had two pairs of seats together. The 1.5 year old sat on a parent's lap (despite having paid for his own seat).
the fight attendants were great and i appreciated that they had season 1 of The Wire from HBO as a viewing option
AC barely worked on a 50 minute flight. It was very warm the whole flight. Flight was very bumpy and hard landing.
Wonderful and fast TSA checkpoint. The line was fast and our gate was close by
The gate was too far away for the connecting flight
Generally good. The aisles have gotten narrower which can slow down boarding. Flight crew was great! Healthier complimentary snacks would be appreciated. Due to earthquake in San Francisco we had to circle in air space for a bit but then had a smooth landing. I laud the flight crew for their patience ;)
We tried to upgrade to economy premium but were told this was not possible as we had booked through United Airlines (and Air Canada was operating the flight). This seemed silly given there was ample space in economy premium. Additionally, we had to wait almost 1.5 hours upon arrival to taxi to the gate. Otherwise, the crew were very pleasant and passengers were friendly.
headphone jack didnt work for the first flight and not much variety
The agents was very rude and they charged me $50 for a carry-on bag saying that it was too big and then I saw someone going on a plane with the same size bag as me
For the most part united was a good experience, how ever when they came by with the snacks and water, they completely passed by my wife and I. As we were in separate rows. On a 5 hr flight we were not offered water
Fantastic crew. Flight was delayed at last minute but we were given updates every 20 minutes and the crew was so friendly and considerate. I miss the touch screens on the back of the seats, wish they would bring that back though.
Beijing PEK to SFO. I had an economy seat on this flight. The seat comfort was acceptable. My main complaint is with the FA’s lack of personality and absence from servicing the plane, specifically restroom care (I wish I could share a pic of the restroom that I captured) and care of travelers—drink cart/availability of drinks. I'm amazed at the level of service on other International travel where a passenger is most often appreciated.
Great. Food going from Australia to the US was better than other way around, but still needs improvement in terms of quality and quantity!!!
One bottle of water and a package of cookies for comfort plus. We had to literally beg a flight attendant for an extra bottle of water later in the flight due to feeling dehydrated.
Flight boarded from Gate 39 at OGG, the farthest gate in the terminal. There were no Hawaiian themed amenities for the flight. The first class service was mediocre at best; I received not special welcome or recognition as an executive platinum member of American Advantage program. The flight attendants were more concerned with their cell phones than saying "thank you" to the passengers as we disembarked. Fortunately, the flight arrived at LAX a few minutes early.
Bigger seats. Board back to front! Disembark front to back!
Plane was pretty clean, staff was friendly and helpful, flight left about on time arrived early. Took a long time to board and get off the plane - carry on items didn't have enough room so people had to move all around to find places.
Would have been good to have a meal since it was a 5.5 hour flight
Great thanks - a whole row to myself. Good food but film selection not great.
My boarding pass wouldn't pull up in the app very easily and had to really dig through my email. That caused a delay in TSA..
I liked the duration speed while in the air but that is is for positive things to say. The service was over 3 hours late, staff not very friendly (probably because they were also late to the destination), uncomfortable seats and disappointing food options
RE Food: Wish there was a choice for No Rating. Flew from Honolulu to Los Angeles on a Red-Eye flight (11:00 pm to 7:30 am). Other than a package of cookies with a beverage choice offered soon after take-off, and a beverage choice shortly before landing, no other food choices were offered. Everyone slept or rested for most of the trip. Nothing to rate. RE Entertainment: Everyone was sleeping most of the flight. Only saw one passenger watch about 30 minutes of entertainment on his iPad. I never attempted to access any entertainment options.
Baby cried a lot. Nothing anyone could do about it. Just part of flying.
Gate agents kind of serious. Had to wait til arriving at gate to choose seats. Thankfully they did give us seats together! And grateful the honored our age, giving us seats at the front.
This flight was delayed and caused me to miss my connecting flight from New York to Boston. I had to rent a car and drive myself home to avoid waiting another 5 hours in the airport.
Flight was cancelled. There were no Aer Lingus reps to help. I had to rebook my flight and find a hotel. Still had nothing from the airline.
They couldn't do through check-in for us. They took 2 hours to issue just one leg of the boarding pass. They had no idea to handle the case of passengers who travels to USA via Dublin airport. we had tough time time Dublin airport as boarding pass for the US flight was not pre-issued. Hope Aer Lingus will learn to handle such cases which they couldn't learn in in the past 50 years of the service.
There was a very drunk and disruptive passenger who was on the plane, right behind me. He was already drunk before boarding but was still let on the plane. He kept kicking and hitting the back of my chair the entire flight. It was an early morning flight and had zero rest on that leg
Really lovely trip and flight. The flight staff were so accommodating and warm throughout!
Friendly crew who apologised and explained reason for delay. Good on board service. Rather cramped seating. Late departure.
Was not aware that Aer Lingus was like the cut-rate services in the states, with no food or beverage (other then 3.50 Euro coffee) and no screens for entertainment. Was a great flight, but not much in the way of services.
Both flights late. Almost missed connecting flight and flight staff not willing to help expedite us off the plane.
during a very rough flight, I was forced to sit in a last row seat, fell asleep, and was forced to return to my assigned seat after the turbulence. The stewardess then used that seat to sleep.
Delayed flight due to lack of crew caused me to miss my connection
Please make sure the number of seats matches the number of overhead bins and passengers don't carry on more than one bag.
Seating is tight if you don’t upgrade. Food was decent. Boarding and unboarding was efficient. Smooth flight. Could make upgrades more affordable
Boarding was chaotic. Glad we were group 5 and still had cabin storage available when we boarded. I was expecting crew would get our carryons at the gate since theyclaimed it was a full flight.
Boarding crew is unfriendly as i was asked to handover carryon luggage too upto final destination Bangalore I was not prepared for that and i had to travel without my diabetic and hypertension medicines
American Airlines seemed to run a 'dry' flight. No alcohol was offered at any point with meals. Breakfast was a bit tasteless. The 'hot pocket' whatever that is, was horrid breadish pastry with very little filling. Decaf coffee was horrid. Seats didn't seem as wide or spacious as usual, especually for a ten hour flight.
They did not provide free WiFi, It could be purchased for, I think, around $25, This seemed excessive.
Less than average, low level of shared required information needed during the transfer from airport to another, also the used team during boarding In Indianapolis station is Not Professional
Reliable, great value, but not outstanding in any aspect. This is similar to the experience you get in most international carriers like Etihad or Delta.
Flight got diverted because of an emergency and the crew were fantastic and probably saved that passenger’s life. While in emergency landing some measures could have been taken to prevent additional delays. In general not great experience with BA. I used to fly BA years ago all the time, very disappointed by the whole experience, seats were tight, bathrooms tight.
