Highly disorganized company, poor customer service. Packed seats on a 737 for a trans-atlantic 9 hour flight. Greedy company policies, no meal or snack provided for 9 hour flight.
Icelandair flight was excellent. The checkin and security arrangements for Saga Premium passengers at Newark was very poor - our checkin opened much later than the normal and our security queue simply led us to the back of the normal queue. Someone was having a laugh surely!
The flight was on time and the crew was nice. I did not like the fact that my husband and I were seated in different rows. I feel pressured by airlines to pay more to choose our seats. We will sit anywhere, but we shouldn't have to pay to sit together. I also think they should serve at least a snack that's free.
Everything was great! My only critique is 25 euro for wifi is wild, but I get it
Easy check in and boarding. Staff pleasant and helpful. Will continue to fly with Iceland air. Aircraft clean
Plane left an hour late and missed our connecting flight. Your service center was closed ao Alaska Airlines could not change the ticket. Thus we missed the chance to get out that night to San Jose. This is a major operational blunder.
Well! They got me as far as Iceland, let me wait around at the airport since my next flight had either left or canceled, finally gave me my luggage, and sent me to wait quite some time with seven other people for a ride to a hotel. At the hotel we got a chef's salad, a nice room for the night which unfortunately had feather pillows and duvet (allergies), a really great and spectacular buffet for breakfast (small but stunning), taxis back to the airport for the 9:30 Delta flight back to Minneapolis. The Delta flight has free food and liquor included which Icelandair does not. All in all, it falls far short of my worst ever United flight to SGN. Icelandair did change my reservation after my roommate tested positive for COVID and we canceled our plans to travel around Iceland, but the charges were fairly hefty. I had trouble contact Kayak's agents to discuss changing my reservations and finally contacted Icelandair who changed them. (I used their contact form and put in several requests for call backs.) Of course, they called just after I made the change with Icelandair.
never seen an international flight , over 5 hours that had no food provided. we flew from iceland to vancouver, no food, no even a snack. For entertainment you had to buy the headphones which are normally also provided for free on any other airlines.
Flight was delayed. They did a terrible job rebooking me. Agent on the ground was useless. The partner airline who ran the plane was able to help me but Iceland air was useless
Did not like last minute change to our itinerary that made us spend the night in the airport
Was very good Staff was great. No tv monitors tho. So long flights make it longer
The worst. No free beverages. No entertainment on an overseas flight. Not enough space. Never again.
Play is affordable! Only way we fly from the states to Europe. Left late but arrived on time
have screens on backs of chairs...offer free snacks and water
Boarding and crew was great. Flight was cold, need layers. Deplaning was hard. We had to take stairs off the plane and I was separated from my travel companion because we were not seated together and they would not let him wait for me to get off so we were forced onto different shuttles.
Check in and boarding was easy, crew was cheerful. Not much to read or do on the plane and our neighboring passengers were talking loudly so we could not sleep. But overall good. Great coffee.
Flyplay is the only way I travel to Europe. Had a 15 hr layover in Iceland. Normally this would suck, but I regret a car and saw the black sand beaches, several waterfalls and sky lagoon. And finished with lamb at cafe Loki.
did not get the seats we had specially paid for
This is a no frills airline. You cant expect much for the price. Low cost flight, clean, nice staff. That's all I need for the price. If you want more, book with another airline and pay more. For Europe trips, PLAY is the ONLY airline I use
Misleading instructions for check in. Although I did virtual check in and was instructed to head to security, once I was at security, they told me to go back to Play ticket counter and get paper tickets. Also, beware that Play doesn’t participate in TSA PreCheck. I didn’t know that, despite entering PreCheck info when I purchased the tickets. I wasted time in the TSA PreCheck line as well. So we had two setbacks at check in.
