Overall very poor. Flight was disorganised, staff were rude and this is my second experience with KLM that I've had baggage go missing. It feels like, if you are an economy customer, KLM staff do not show you any care. I shall never fly with KLM again. Worst airline in Europe
Great boarding, great short flight but no entertainment whatsoever. It was supposed to have wifi but that did not work.
Good flight with KLM, friendly staff. Food was good, had much worse on other airlines. Selection of drinks also good enough for us. Entertainment was also good. The economy seats are ok and that’s it. For a 12 hour flight I think a little more comfort in the economy seats in pitch and softness would be highly appreciated by the customers and can makte the difference.
Good food. Excellent crew service. Clean aircraft. Narrow seats and isle.
There was fog in Amsterdam so many flights were delayed because of the weather. Air France knew that the flight would be delayed by two hours but still boarded the plane on time. Instead of letting the passengers wait at the gate we were crammed into the plane. It was uncomfortable. No refreshments were given. I couldn’t charge my devices onboard.
I tried to upgrade to premium economy anis seat online during the checkin process. The payment didn’t work due to a technical glitch on KLM’s website. I wasn’t able to change my seat unless I called Amsterdam. Since I was in Canada and there’s a time difference this wasn’t practical. So when I arrived early to Ottawa airport my seat wasn’t available and I could only get a middle seat in premium economy which isn’t great. These middle seats are priced at the same rate as an aisle seat which makes no sense.
The food & entertainment really stood out in terms of quality. The nasi goreng & chicken satay were absolutely delicious. It’s great that KLM feature international cuisine.
Transavia flight, was booked as KLM but i couldnt select seat or access boarding pass with KLM at all. Crammed seating and very no frills experience all around. First and last time.
Transavia flight. Couldn't select seat or anything prior to flight. No connection with klm systems. Seats are very crammed. Extremely no frills.
Flight left a few minutes late, but that's it. I wish the seats could be wider and recline more.
Liked nothing. As per previous segment it was delay delay delay.
Terrible. First of all we were delayed 4 3/4 hours departing Honolulu. As we had to leave our condo and the rental car had to be returned we had to go to the airport. Even though we had a business class boarding pass to Washington, since we did not have business class to Montreal we could not access the lounge without paying a $59 fee each. This does not make sense to us. Since we could not meet our original connection United booked us to Montreal via New York LaGuardia on Air Canada. In Washington a further delay got us into LaGuardia too late to make our connection to Montreal so we were booked on another Air Canada flight 3 hours later. We were originally scheduled to arrive in Montreal at 10:40 and arrived at 19:55. A totally exhausting day, United did not offer a meal voucher or any type of compensation. Air Canada did give us a digital meal voucher. The food in United business class is poor among all meals offered. The pods look nice but are not that confortable. Overall would not fly on United again.
For the most part united was a good experience, how ever when they came by with the snacks and water, they completely passed by my wife and I. As we were in separate rows. On a 5 hr flight we were not offered water
Old and out of date plane, it seem like every time I fly with united there’s and issue. We were delayed,
They needed people to check a bag, they did check my bag and I had to wait 10 minutes after the flight to get it it wasn’t too bad
Boarding was easy. RDU gates can get crowded, be prepared to be patient. Flight was smooth, with excellent service. Pilots really provided a lot of visibility into flight details. Plane and seats were clean and serviceable. TY!
The flying experience was great. The flight was on time with no boarding issues during a peak travel period. The short cut baggage drop and process was not smooth and efficient at Dulles.
My experience was medium staff where great I dislike flying in triple 7 seats very uncomfortable and no room on jet all the rest of the flights where great
Cabin crew was very friendly, requests were satisfied promptly and cheerfully, and the cabin was reasonably clean when I boarded. The United lounges at Newark and Heathrow are always well-run and comfortable, especially Newark. I look forward to the new lounge that will be part of the rebuild of Terminal 2 at Heathrow.
Service was great, we had bad departure and bad arrival due to weather, but that we cannot control. Hats off to the pilot!
Seat was very uncomfortable. The worst in all of my travels. It sagged in the middle, worse than anything any airline can offer. Not flying aer lingus again.
This flight was delayed and caused me to miss my connecting flight from New York to Boston. I had to rent a car and drive myself home to avoid waiting another 5 hours in the airport.
There was a very drunk and disruptive passenger who was on the plane, right behind me. He was already drunk before boarding but was still let on the plane. He kept kicking and hitting the back of my chair the entire flight. It was an early morning flight and had zero rest on that leg
Really lovely trip and flight. The flight staff were so accommodating and warm throughout!
Friendly crew who apologised and explained reason for delay. Good on board service. Rather cramped seating. Late departure.
Was not aware that Aer Lingus was like the cut-rate services in the states, with no food or beverage (other then 3.50 Euro coffee) and no screens for entertainment. Was a great flight, but not much in the way of services.
during a very rough flight, I was forced to sit in a last row seat, fell asleep, and was forced to return to my assigned seat after the turbulence. The stewardess then used that seat to sleep.
I didn’t realize Aer Lingus was a “nickel and dime” kind of airline where you had to separately buy all the amenities you wanted. The push to purchase duty-free beauty products was off-putting. And our row had the least amount of leg room I’ve ever dealt with on a flight.
We couldn't talk to aer lingus we had issues with the flight change and aer lingus made us talk to kayak
Very pleasant staff, there was some turbulence but the captain was very apologetic and gave notice where possible.
Regarding the onboard entertainment system: the dual audio jack is not compatible with a standard earphone jack, so I had to listen to the audio in one ear only. The airline should hand out adapters or replace the hardware. The touchscreen was flaky, sometimes it responded to touch, sometimes it didn't.
Our Air Canada connecting flight to LAX was 45 minutes late which meant we could not make our flight from LAX to Aspen. Therefore we had to pay another $800 to get different flights so we would be home that day. So sick of late flights. Why have a schedule if you never abide by it?
Freezing temperature inside the cabin and terrible food. AC used to be better.
There was no entertainment and no wifi working at all. At least Beer was free and it was a short trip. The staff on board were good
The overall experience was very good. Of course, the room between seats could always be a little bigger.....
Everything was excellent. Just keep doing what you are. I would travel with this airlines gain.
There was a delay and the staff handled it very well
Flight was good. Really appreciate the second hot food offering. C
AC wouldnt allow the economy Passengers to select seats FREE of Charge during Check-in. I like the past years AC flights's system better than the passengers'New Check-in system(charge money apply for seats changes) nowadays.
My flight cancelled 3 time and rebooked. It was unexpected for me. Otherwise everything is perfect.
Flight was great (only a short hop from London to Dublin). Wi-Fi available on board(around 2 euros), power sockets, complimentary water and biscuit. Landin/ takeoff all went without a flaw.
Very dated plane. Seat was firm and uncomfortable. Entertainment system almost laughably outdated. Poor audio. Picture was always too dark.
I was charged fees for check in bags at the airport by British Airways. It was supposed to be no charge but Kayak messed up my booking apparently and I had to pay for check in bags. I paid $175.
Free food and drink! Got a late start due to mechanical problems w a luggage loader.
It was good but I wished if they could have sign do not disturb if we did not wanted any meals . I was tired and slept through the entire flight and woke up just before landing .being hungry Too late to ask for something to eat before exiting the flight . Left feeling hunger 🙁
We already had a five hour layover in London, and then they cancelled our flight about half hour before we were due to board. They wouldn't give us access to the lounge and hanging around the extremely busy terminal for another three hours until our next flight was crappy. 8 hours in a busy terminal is awful. The least they could have done was give us access to one of their quiet, comfortable lounges for the inconvenience. I heard from others that they do this a lot -- cancel these short flights if they're not completely full. When we got onto the next flight it was absolutely packed and uncomfortable. Just very disappointing. British Airways used to be a great airline to fly with, but it doesn't feel that way at all now.
Seats small and uncomfortable (too firm). Boarding process is queue to queue. Food unexciting - and they run out of options very quickly.
The flight from London to Thessaloniki was great. The return flight was not. Many issues with flight attendants and not having proper products to eat and drink.
The Heathrow team was no prepared for the number of people who were coming through at that time of the morning, it seemed they were also experiencing shift change. The lines were incredibly long and moved at a snails pace. A airport rep walked by me, I presented my boarding pass to her and asked if she thought I would make the my flight If I stayed in the current lane. The look on her face told me I was not going to make my flight. She then whisked me to another lane, got me through the line and i ran to the gate and boarded my flight with only seconds to spare. It was a frustrating experience, which BA had nothing to do with. BUT after getting onto the airplane, the flight team was welcoming and I felt a huge sense of relief. Thank you to the BA flight team!!!
Flight on time. Food was poor - low quality and hard to eat due to poor layout
