Flight was delayed 1.5 hours. Baggage took 45 minutes to reach carousel
The quality of service at WestJet has really decline in the past couple years. Now they rarely leave on time and are full of excuses to obviously try to minimize their responsibility for compensation. Reality and what is mentioned at the gate for delaus rarely jive. If you apply for compensation even if appropriate, you are declined. They need to get back to doing the small things great rather than look for more reasons to grab money.
I had a guy behind me kneeing me in the back due to his limited leg room and the stewardess kindly relocated him. I was very grateful.
Flights were great. Food was great. More information about the requirements for plane transfer in Canada would have been helpful. I almost missed it.
Bad food. Not on time. Delayed almost 3 hr. Bad experience.
Your staff on the flight back to Calgary were very friendly and efficient .
The crew was rude especially to my young children. My 7 year old son sat next to the window and was drenched on take off. Later told it was condensation. Crew was not apologetic. My 8 year old asked several times for pretzels, which the crew said no to every time. This was a long and expensive flight. Do better west jet.
Delays happen but communication and care were very low on what ended up being a long day.
they forgot to load our luggage onto the plane and we were without it for half of our trip to Paris. Didn’t seem to have much interest in getting it to us expeditiously.
Flight was delayed four hours! No on board entertainment fir a four flight. Minimal food
Really lovely trip and flight. The flight staff were so accommodating and warm throughout!
Friendly crew who apologised and explained reason for delay. Good on board service. Rather cramped seating. Late departure.
Was not aware that Aer Lingus was like the cut-rate services in the states, with no food or beverage (other then 3.50 Euro coffee) and no screens for entertainment. Was a great flight, but not much in the way of services.
during a very rough flight, I was forced to sit in a last row seat, fell asleep, and was forced to return to my assigned seat after the turbulence. The stewardess then used that seat to sleep.
I didn’t realize Aer Lingus was a “nickel and dime” kind of airline where you had to separately buy all the amenities you wanted. The push to purchase duty-free beauty products was off-putting. And our row had the least amount of leg room I’ve ever dealt with on a flight.
We couldn't talk to aer lingus we had issues with the flight change and aer lingus made us talk to kayak
Very pleasant staff, there was some turbulence but the captain was very apologetic and gave notice where possible.
Flight was great. Had to wait almost 100 minutes for luggage (some problem in the delivery). This may not be an Aer Lingus problem, but an SFO problem.
Loved it! Best airline to fly with. Nice crew, good planes, good food!
Horrible. Garbage airline. Due to the strike we got a replacement plane/crew. I didn't get my exit row seat I paid for. Food was horrible. Plane was hot and didn't have AC vents.
We were sent via the ac app to a wrong gate. And then got a boarding message to the original gate. Had to run through the airport to get to the gate just in time. Were they purposely trying to trick me? The day before flight was sent a message for free change of flight. Kinda suspect they oversold the flight.
The crew and food were very good. The plane was dirty..
Had to buy headphones. Which is sad. I did not so I listened to podcasts and slept. Free beer is excellent a d those pretzels are great too. Overall I feel Air Canada slightly exceeds Westjet for overall experience. But still more can be done. Like allowing guests to view a movie for free.
Flight was cancelled due to problems with the aircraft . Not much else to add . Itinerary was changed from yeg to Yule direct . Fine .
Both my flights from Calgary to Montreal were pleasant. I should also mention my gratitude to the two ladies at YYC who helped with my check in and went out of their way to assist me.
Flt was Vanc to Toronto. You don’t serve food and child behind me kicking the seat. Otherwise good.
Due to the approaching strike I have to admit Air Canada personnel showed empathy and compassion.Thank you for an enjoyable flight
Lots of selection for entertainment. Fight was comfortable. However. The flight was delayed multiple times. And the delay caused us to miss an important mwwting.
More room for carry-on. Or having people bring correct carry-on.
I was instructed to put my carry on under my seat, because it was a backpack, not a wheeled carrying. It it almost the same size as a wheeled carrying, soni had no legroom for the flight and could not even put my feet flat on the floor. I spent the entire flight with my ankle and knee twisted and could barely walk by the time we landed. As other travellers boarded, the same flight attendant allowed them to put their small backpacks in the overhead bins, along with their wheeled carry ons. There were empty luggage bins when the plane took off. Air Canada clearly does not care.about the comfort of their passengers.
The flight was ok, the flight attendants were lovely, the movies were good, the food was ok, and I am just sad because my luggage didn't arrive with me in Iasi because the flight from Vancouver to Frankfurt was delayed and then I barely made the rest of my flights. Also, there was no real support once I got off each of the flights. There was nobody to ask about gate or where to be and for example when I got off in Vienna to catch the flight to Iasi there was no screen where I could read the gate and time of departure of the plane. I was going crazy trying to find the plane to Iasi and I barely made it. When my luggage finally arrived home it was broken. The handle was completely broken and that was not so good. I am in a visit here, in Romania, and I will have to buy a new luggage.
Plane was crowded, seats narrow, legroom nearly nonexistent. The entertainment feature didn't work for my row and nobody was able to/interested in trying to repair it. This flight was in direct contrast to a very comfortable Lufthansa flight from RDU to Frankfurt about a week earlier.
Leg room was ok 1 flight attendant threw headphones at us. Very rude Overbooked flight thank goodness I got a seat Bathrooms smelled and urine all over the floor
Smooth flight. Safe airline. Professional crew. Glitchy entertainment touch screen. So-so food. So-so seat padding.
When they gave me the ticket in Turkey, they did something wrong, and my ticket did not match with my passport in Munich I got into the line, but because of the problem, I was the last one got into the airplane. They had to solve the problem. Couple people asked to turn the air condition down, but they said that it was broken, we were freezing inside the plain. Food and snack was really poor. I bought this ticket by thinking that I was going to fly with Lufthansa, but it turned out United airlines. I will be more careful from now on, I will try not to use KAYAK. I had bad experience while I am going and coming back. United Airlines did not make it easy.
Mechanical problems had to be fixed after all the passengers were boarded, and kept on the plane for over close to two hours with no air conditioning. Did not have enough snacks for everyone to distribute. Also, the movie screen did not work and no-one seem to be interested in helping us fix the problem. And the last, two people from our family got severe food poisoning. Arrived Atlanta 4 hours later than estimated 2:35 pm landing time. Deeply disappointed in Lufthansa, since it has been one of our preferable air companies to fly with.
The flight crew, the on-plane service, and the food were fine. The seats lacked cushioning and were uncomfortable compared to other planes from recent flights. The plane was initially delayed one hour and that expanded to 1.5 hours. When we boarded, there was insufficient room for our carry-on bags, which added more time to disembarking from the plane. It appeared the Air Canada staff or the Toronto Airport staff were less than competent to handle whatever the issue was that caused the delays, which was never communicated.
Boarding was haphazard after people with small children or walking difficulties
Due to flights being delayed, we missed our connecting flights and we were flown to a different airlines and we end up losing our luggage's.
It never happened. Bumped 2 times then cancelled. 4 cancelled flights after that
