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Not a good one this time. The absence of internet without any information/notification ahead was really the unacceptable part. Also this new A350-900 has a serious legroom challenge for economy seats. It’s more like a medium-haul flight legroom configuration.

Not great , just ok . I expected better food but it did not deliver . Flight staff was ok . The guy at the drop off bag counter was the only saving grace in this whole trip . He was pleasant, friendly and very helpful . You couldn’t ask for a better assistance from him .

There was 2 hours delay before boarding and 2 hours delay after boarding while waiting in the plane

Very good crew. Food service above average. Seats very small for a 12 hours flight.

Boarding was a disaster being moved by Air France by bus to the plane. The plane should have been at the right gate.

They lost my baggage and I still have not got it back. Disgrace

A disaster. Air France is a real joke. They overcharge us customers for absolutely nothing. Service was very poor, food was mediocre, entertainment non existent, etc. We paid thousands of dollars for our business class tickets and then we were told in Paris we could not access its lounge. Really Air France ? Congratulations on irritating your customers to the sky high level and ensuring we will do everything in our power to discourage others to travel with you.

They again did not offer any functioning WiFi in the transatlantic crossing.

The first half from DC to Paris was very good and the staff were very helpful and humble BUT flight from Paris to Mumbai was sad. 1) it was packed. 2) no space on head compartment 3) crews were unresponsive to the calls 4) one crew member literally banged the bottle of water after giving me glass of water. A little water splashed on me and she was unapologetic 5) with so many hours of flight, little leg space should be taken care else don’t fill your airline till brim which affects your crew and they remove anger on us. 6) huge line for washrooms. 7) 2nd half journey was pathetic

At check-in at Guarulhos Airport, I was coerced to pay EUROS 100 for each of my two teenage kids travelling on economy premium on the same flight (total charge of EUROS 200) to AIR FRANCE on the rational that they were on a different class and therefore they would require additional care from the flight crew. My wife and I would be (and actually flew) only a few meters from our kids on business class in the same flight. Air France took EUROS 200 from me in exchange for absolutely nothing. My kids are seasoned travelers and independent, and in any event, they were not given any special or any other assistance or attention by Air France flight crew as result or in connection with the fee charged from me at any given time during the flight to Paris - so ABSOLUTELY NO SERVICE WAS PERFORMED AND THE FEE WAS SIMPLY ANOTHER WAY OF “MILKING “ EXTRA EUROS 200 FROM ME. Worse, Air France made us wait for everyone to deplane in Paris to let us deplane - after an Air France Paris representative ridiculously confirmed that our kids were our kids, with our kids at that time already by our side seating in business class. We almost lost our connection to Malta as a result. Such a scheme from Air France is outrageous – especially because it penalizes its customers flying in business class or in first class. I would have imagined that Air France would have wanted to attract clients to fly its premium classes – not to charge cheap EURO 100 fees and to keep them waiting to deplane with their families after 12 hours flights at their destination. You won’t see us any time soon Air France and best of luck with your strategy !

Cabin was pitch black, even during meal service. The reading lights for seat 2E/F did not work, and seat 2E did not recline.

The free snack options are pretty pitiful for a 2.40h flight.

Flight home lot's of room shame I never noticed that they ripped my suitcase and didn't notice it to I got toy destination and had to buy new set

The flight from Cleveland to Newark was great. The connecting flight wasn’t so good.

Left late after one day delay. Even after we were called to board we stood in line for 30 minutes. Seemed disorganized.

Slight delay but not bad. UA app worked well! Got regular updates of gate changes, etc. Don't have any complaints.

Luggage management is poor, my missing luggage is still lingering.

It’s a service to take you from one point to another. No frills. You want it, you take it. It’s upon you to bring food, reading material, games to play, movies to watch, etc. The wifi onboard never works - so you cannot even listen to any podcasts, music, or get updated news feeds. The toilet is a mess, and a four flight does not need any hygienic interventions when people either splatter their pee all over the seats or on the floor. It’s a monopolized service and so smile and bear it.

Terrible. They canceled our flight home after a two hr delay because after cleaning the plane the crew timed out. Offered no help with hotels, saying all hotels were booked. Only way to get help was via an online chat. Land crew were rude, uninformed, and could care less when we explained this was creating a medical emergency, referencing us to the airport doctor if we wanted help. We got booked on non direct flights for 48hrs later. Absolutely horrible customer service.

Great flight. WiFi worked great and the crew was awesome.

The free internet access did not work, so we had to purchase 2 Internet packages. Flight attendants were not proactive in checking in with first class patrons

A very good flight. All personnel were gracious and pleasant. Good flight. No complaints.

They could have done a better job announcing the boarding groups and asked for more drinks (water) if needed.

Flight attendants on American Airlines are rude very harsh with their time of voice. Nearly identical experience as spirit airlines. However, from Spirit Airlines, you expect this level of mediocre service. You do not expect this from the big three..

Flight delayed from rdu due to too much fuel. Had to stay overnight in dfw. Food vouchers inadequate to cover dinner and breakfast

WiFi didn’t work for me. as headphones didn’t work either.

Fantastic. I am low vision and was impressed with how helpful and accommodating the service tam was. It was super appreciated! I was pleasantly surprised about how delicious the food was. Like, “I wish I had more even though I’m no longer hungry” delicious. 100% enjoyable trip.

Baby cried a lot. Nothing anyone could do about it. Just part of flying.

Canceled flight for unknown reason after numerous delays and only available flight was the following day yet no compensation. No weather problem. Then had to fill out form to get refund. American used to be a quality airline - no more, very sad!

Boarding, Seating, Flight Attendants, flight was okay. My seat was uncomfortable.

The boarding was very slow, worse at arriving. The rest was okay

We were able to change seats because of the wonderful Jacqueline in customer Service . My seat allowed me a bit more should we room but the seat was pretty narrow and I’m not a big guy. But I was completely impressed with the speed of the board I g process and the quality of the crew!!

Flight was cancelled due to problems with the aircraft . Not much else to add . Itinerary was changed from yeg to Yule direct . Fine .

Our flight was delayed by almost 1 hour, and this negatively impacted our experience. Everything else was OK.

Flight was delayed over one hour because there was no pilot

The crew assigned did not start on time due to delays on having a person call off sick and later having a person not wanting to stay on cancun. No screens and also no beverages provided delay for 2 h 15 min

Everything was excellent. Just keep doing what you are. I would travel with this airlines gain.

My flight from Quebec City to Montreal only had a 1 hour layover to catch my flight to Denver. We boarded the plane in Quebec City and sat on the tarmac for approximately 15 minutes and was told the Montreal airport did not open until 7:00AM - then why was the flight scheduled so early? Upon arriving in Montreal, there was a long security line, and my stress was compounded by being "chosen by the airlines" to have a detailed search further delaying my entry into Montreal. I had to literally run about 1-1/2 blocks in my stocking feet because I didn't have time to put my shoes back on to get to the gate while they are calling my name on the the loud speaker. I'm 67 years old and able to run but imagine many are not! I was disappointed in the petty charges for luggage and seat choice. Lastly, the communication fom Air Canada was disappointing as well, however I received loads of advertisements! Most likely I will not choose Air Canada again.

There was a delay and the staff handled it very well

Flight was good. Really appreciate the second hot food offering. C

Staff with low service level, forgetful. Temperature at 15 C and after asking twice to raise the temperature the crew did nothing.

Food and entertainment non existent as we were only in the air 25 mins so totally understandable

Overall a good experience. Heathrow was quite crowded and we did not knew the boarding gate just very late. Kayak sent a message with the gate number, but BA no and also it was not shown in the airport screens. so I had to wait until BA offered the gate number, as a result we didn’t have time to eat because we didn’t know how dar were we from the gate..

Aircraft delayed for two hours due to a technical issue with the rear emergency exit door slide not working.

Staff member at boarding gate was rude, and more than once!

The issue wasn’t necessarily with British Airlines but was a reaction to their delayed flight from Miami to London on Aug 18. Due to the delay out of Miami, we missed our BA flight with Aer Linguis on the 19th from London to Cork, Ireland. The attendant in London was helpful and rebooked us for a flight later that same day ($120). However, she failed to mention that as a result of the missed flight, our returning flight was also cancelled and the rebooking cost was $451. Disappointed at the lack of communication between airlines and between the agent and the customer.

Plane delayed several times due to mechanical issues. Plane not very clean and crew not very friendly.

Flight was delayed for 18 hrs. After boarding spent 3 hours in the plane before departure, during that time no food/water was served.

The check-in experience was truly awful. Despite checking in online and providing our passport details in advance, we had to wait for over an hour for staff to verify our passport and visa requirements. The time saved by checking in online and having no luggage to check in was completely lost.

Not that good, flight delayed almost missed connection to NY. No help from BA