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Not great , just ok . I expected better food but it did not deliver . Flight staff was ok . The guy at the drop off bag counter was the only saving grace in this whole trip . He was pleasant, friendly and very helpful . You couldn’t ask for a better assistance from him .

There was 2 hours delay before boarding and 2 hours delay after boarding while waiting in the plane

They lost my baggage and I still have not got it back. Disgrace

They lost my lauggage and I STILL HAVE NOT RECEIVED IT. NO ONE IS HELPING! PLEASE HELP FIND MY LOST LAUGGAGE

Extremely poor. First - and oddly enough, Air France denied access to the Business Class lounge at CDG to all of us - although we were all flying Business Class. It is amazing that an airline denies lounge access to its passengers flying on business and paying several thousand dollars each ticket. Second, the food on Business Class on absolutely horrible. Air France must have made an effort to prepare bad tasting dishes (not even the ice cream was good). Third, the cabin temperature was too hot and although we complained many times, it never got cooler.

A disaster. Air France is a real joke. They overcharge us customers for absolutely nothing. Service was very poor, food was mediocre, entertainment non existent, etc. We paid thousands of dollars for our business class tickets and then we were told in Paris we could not access its lounge. Really Air France ? Congratulations on irritating your customers to the sky high level and ensuring we will do everything in our power to discourage others to travel with you.

The first half from DC to Paris was very good and the staff were very helpful and humble BUT flight from Paris to Mumbai was sad. 1) it was packed. 2) no space on head compartment 3) crews were unresponsive to the calls 4) one crew member literally banged the bottle of water after giving me glass of water. A little water splashed on me and she was unapologetic 5) with so many hours of flight, little leg space should be taken care else don’t fill your airline till brim which affects your crew and they remove anger on us. 6) huge line for washrooms. 7) 2nd half journey was pathetic

At check-in at Guarulhos Airport, I was coerced to pay EUROS 100 for each of my two teenage kids travelling on economy premium on the same flight (total charge of EUROS 200) to AIR FRANCE on the rational that they were on a different class and therefore they would require additional care from the flight crew. My wife and I would be (and actually flew) only a few meters from our kids on business class in the same flight. Air France took EUROS 200 from me in exchange for absolutely nothing. My kids are seasoned travelers and independent, and in any event, they were not given any special or any other assistance or attention by Air France flight crew as result or in connection with the fee charged from me at any given time during the flight to Paris - so ABSOLUTELY NO SERVICE WAS PERFORMED AND THE FEE WAS SIMPLY ANOTHER WAY OF “MILKING “ EXTRA EUROS 200 FROM ME. Worse, Air France made us wait for everyone to deplane in Paris to let us deplane - after an Air France Paris representative ridiculously confirmed that our kids were our kids, with our kids at that time already by our side seating in business class. We almost lost our connection to Malta as a result. Such a scheme from Air France is outrageous – especially because it penalizes its customers flying in business class or in first class. I would have imagined that Air France would have wanted to attract clients to fly its premium classes – not to charge cheap EURO 100 fees and to keep them waiting to deplane with their families after 12 hours flights at their destination. You won’t see us any time soon Air France and best of luck with your strategy !

I paid 3 this and dollars for two tickets. No food, minimum drink, confused service and very uncomfortable sear. There was zero difference between busy ness and tourist class. I received a pathetic apology

The check in was horrible. I stood in line for 1 hour to check in with an Air France ticket. Then I was told I had to go to Delta counter onstead to check in instead. It made no sense.

Excellent staff helping my 96 year old senior promptly with her oxygen needs

The senior flight attendants were amazing. Totally different vibe from other carriers. Easy 10 hour flight in Business Class. Great food. Good humor as well.

Haven’t used United in a while. Was surprised with the free blanket and earphones. Service was great. Huge plane. 9/.row.

Flight delayed over three hours. Arrived into SFO during rush hour and what would have been a one hour drive home took more than 2 hours. Very poor UNITED AIRLINES!!

The flight attendant was very kind and offered my son a snack for free.

It was so uncomfortable for 14 straight hours it was torture

Slight delay but not bad. UA app worked well! Got regular updates of gate changes, etc. Don't have any complaints.

It’s a service to take you from one point to another. No frills. You want it, you take it. It’s upon you to bring food, reading material, games to play, movies to watch, etc. The wifi onboard never works - so you cannot even listen to any podcasts, music, or get updated news feeds. The toilet is a mess, and a four flight does not need any hygienic interventions when people either splatter their pee all over the seats or on the floor. It’s a monopolized service and so smile and bear it.

Didn't make it dir to delays - no support from United staff

Great flight. WiFi worked great and the crew was awesome.

They could have done a better job announcing the boarding groups and asked for more drinks (water) if needed.

It was exactly what I expected, actually arriving sooner than scheduled.

Flight delayed from rdu due to too much fuel. Had to stay overnight in dfw. Food vouchers inadequate to cover dinner and breakfast

WiFi didn’t work for me. as headphones didn’t work either.

Canceled flight for unknown reason after numerous delays and only available flight was the following day yet no compensation. No weather problem. Then had to fill out form to get refund. American used to be a quality airline - no more, very sad!

Check in agent was helpful and nice. Flight was OK. Our flight in Chicago was delayed 8 hours without an explination. This was our journey home. After a horrible flight experience on on the way to our vacation where our plane was diverted for an emergency medical issue, was grounded for hours, we missed our connecting flight by 25 minutes, and it took a day yo get re-booked, this was yet another bad experience that American seemed unwilling to help out with, much less compensate us for the

The American flight was a connecting flight to an international flight. The international flight has a 2 check bag rule. Despite being informed of this, American would only check 1 bag and wanted 100 to check the second (basically a 3rd carry-on) to NYC. Subsequently tsa took a sealed container of maple syrup and a few other things that couldn't be in carry-on plus I had to lug around 3 pieces of luggage for the entire trip. The American reservation was made with the international and American actually checked the one piece the entire way to China. This is one of the reasons that I will avoid American airlines if possible in the future.

delayed multiple times. no resolution on anything from AA customer service. was put on hold in chat to talk to manager. was 6th in line to talk to manager for more than TWELVE HOURS - from sometime around 9AM until well after I had gone to bed that evening. no explanation, no attempt to make it right. just a five hour delay because of repeated maintenance claims

entertainment choice was excellent for both movies and audio. Food was quite good. Staff was excellent and flight was on time and smooth.

Delayed multiple times. Boarding was ok but getting off the aircraft was a mess. So disorganized with staff trying to help the elderly but completely blocking path for anyone else to move. Bathroom was disgusting, probably caused by one of the customers but staff couldn't care less to help clean it. No one wanted to use it since the floor was completely soaked so everyone just lined up the other restroom while the staff just chit chat with each other while looking at us.

Awful. Late. Basic. Phone charger jacks didn't work. No entertainment No coffee even.

Window button was broken and display on seat is not functioning properly

Flt was Vanc to Toronto. You don’t serve food and child behind me kicking the seat. Otherwise good.

The flight was 5 hours delayed and I was going to miss all my connections and have to stay in Toronto. They would not help me with a hotel in Toronto and I was on my own until I landed in Canada. I paid for a seat upgrade and they would not honor that.

Boarding was very orderly. People should be made aware of what food is being offered when booking is made

Our flight was delayed by almost 1 hour, and this negatively impacted our experience. Everything else was OK.

I flew twice this vacation with air canada and I don't know if I would ever book again with them, the flight attendants were very nice and apologetic but the delays were horrible first flight was 7hrs late and the second was 1hr late

Flight was delayed over one hour because there was no pilot

The crew assigned did not start on time due to delays on having a person call off sick and later having a person not wanting to stay on cancun. No screens and also no beverages provided delay for 2 h 15 min

Everything was excellent. Just keep doing what you are. I would travel with this airlines gain.

They had about 20-25 people overbooked. Including me. Why is this?? I was put on a flight to NC an hour later with a 4 hour layover. I was supposed to be home at 1045am instead i was home at 7:30pm. An extra day to pay for dog care.

Business class in Club Europe is basically a slightly larger seat, with the middle seat blocked off. Not really business class, except for the free food/drink - which was also delicious!

It was purchased as British Airways but for some reason was Iberia ???

The seats (upgraded exit row), were the last comfortable plane seats my wife or I have ever experienced. Too narrow to turn at all to find a sleeping position. Devoid of cushioning to the point of feeling the frame bars across both the seat and the back. It was extremely uncomfortable and neither of us slept on the red eye.

Flights were in time, everything was organized, food was really good!

They denied us boarding on our scheduled flight and experienced significant disruption to our travel plans because of overbooking the flight!

My flight out of Miami was delayed by 2 hours which meant I had to quickly make other arrangements for pick-up in Glasgow. A $9 voucher for food was issued. That’s not much of a gesture in my opinion.

Service of the crews were great. Food on flight was very greasy, and salty.

Aircraft delayed for two hours due to a technical issue with the rear emergency exit door slide not working.

Staff member at boarding gate was rude, and more than once!