Low season | August |
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High season | December |
Cheapest flight | €557 |
They could have done a better job announcing the boarding groups and asked for more drinks (water) if needed.
They could have done a better job announcing the boarding groups and asked for more drinks (water) if needed.
Flight delayed from rdu due to too much fuel. Had to stay overnight in dfw. Food vouchers inadequate to cover dinner and breakfast
WiFi didn’t work for me. as headphones didn’t work either.
Always a great flight on AA. PHX to DFW and vise versa is always going to be a pretty full flight but the crew handles it phenomenally.
AA is fabulous. However , Iberia cancelled our Boston - Barcelona flight the morning of the flight - 9/16/24. This was almost a week ago and we have still heard nothing from Iberia/Vueling. Found out from a kayak email that morning that the flight was cancelled. Iberia Customer service reps wouldn’t help us and said to call Vueling. No one answers phone at Vueling. Terrible wild goose chase on DAY OF TRAVEL. AA came to our rescue.
Canceled flight for unknown reason after numerous delays and only available flight was the following day yet no compensation. No weather problem. Then had to fill out form to get refund. American used to be a quality airline - no more, very sad!
Boarding was disorganized and delayed because they overbooked and wanted people to give up seats then further delayed due to an issue with the plane. They did not load my bag and it took a day for them to return it. Flight attendant was lovely and the only positive thing about this trip.
I like the speed of boarding and deplaning and the fact that everything was on time. The crew (attendants) were probably quite new and did not begin the in cabin service until 30 min before landing even though there was little to no air turbulence for the last 1.5 hours of the flight. It made for a mad scramble at the end to get trash collected and carts stowed before touch down.
I arrived three hours early and I got all the way to the gate within 30 minutes once the ticket counter opened up. New trainee on her second day did a fabulous job.
entertainment choice was excellent for both movies and audio. Food was quite good. Staff was excellent and flight was on time and smooth.
When having a connection at Madrid, it’s extremely confusing. You must travel from your arrival gate, all the way down stairs to a security check point, go up stairs, then downstairs to another security check. Then make your way to your gate. All the while traveling through a “mall” inside the airport which makes it difficult. 10/10 don’t recommend connecting flights through Madrid.
The connection required us to travel from terminal A to terminal E with very little time in between flights. While waiting in line, we were called to the service desk to provide our passports. We provided our passports at time of check in, assuming that American Airlines doesn’t communicate well with Iberia, this was a headache.
The flight was decent. I purchased my flight through Iberia, traveling with my elderly mother with mobility issues. I try to pay for luggage and seats online prior but Iberia website directs me to AA website. AA airlines website does not recognize the record locator. My mother and I are separated and each get a middle seat. She is seated the furthest away from a bathroom. I had to sit behind her to see her wave at me to use the bathroom. Lights out on the flight and I could not see her wave and she is not tech savvy to push an attendant button even though I showed her how. The attention to this detail puts AA at the bottom of my list when traveling with my elderly mother. Bad execution and handling when servicing those with extra needs due to mobility. I could not get her to the bathroom because she’s slow and she had to wait for me to get up from my middle seat then move her out of her middle seat. She had an accident which required that I hel her clean up before taking her back to her seat.
Boarding was messy, without adequate priority assignments. Information at boarding was poor. One of the agents to whom I asked why group 2 was boarding after groups 3, 4 and 1 (in that order) replied: Orders of the captain. If you want to know the reason, ask him”. That was a ridiculous response.
I originally chose two aisle seats for my daughter and myself in the same row. We got seated in the middle, three rows apart. Both of the men sitting in front of us reclined their seats fully leaving us NO room. A totally uncomfortable flight for eleven hours.
I had assist travel booked in Denver to Manchester, but not listed in HeathRow, my daughter use a spare wheel chair herself for me , when going thro to board at Heathrow there was no help travel down for the ramp until a member of assistance stepped forward and insisted he would take me down the very steep ramp, seems he was the only person concerned with my safety.
Better pillow cases in economy. I didn’t like that I couldn’t pick my seats since I booked with Kayak.
Sub par plane for an international flight. My seat was so cramped even after I paid for more legroom. i was basically in the aisle with everyone banging into me the whole time. Will not book again unless I have no other choice.
Horrible see last review they lost my bag had to sprint to gate no inflight wifi
I had an 11.5 layover and the flight was delayed to 12 hours. I visited Turkish Air to see if it was possible to receive a voucher for a hotel or even shower, nothing. I cried. My son and I are traveling alone and I felt the airline should have shown some sympathy, at least to shower. I cannot sleep during flights and felt like I would pass out anytime. It was a very real problem. Next time I will fly with an airline that shows more sympathy towards their passengers.
I was disappointed with the quality of the food and the fact that I was not given a toiletry bag for an overnight international flight
I just have to say everything was ok, nothing special, and business class is not as good as it used to be, business class sets are the same seats as the rest of the plane including leg room, only difference is no one is sitting in the middle row, they put a janky little table in there to give you somewhere extra for the free drink to sit
Lost luggage l try contact the airline no answer FILE REFERENCE# CHQBA10196/14 SEP24/ 1043 YEE JAMES FLIGHT/DATE - BA202/13SEP/BA666/14SEP NUMBER OF BAG - 1 TICKET NUMBER- BA219096982 COLOR/ TYPE - BLACK DUFFEL/ SPORT BAG TAG NUMBER - BA401690/
Aircraft delayed for two hours due to a technical issue with the rear emergency exit door slide not working.
Staff member at boarding gate was rude, and more than once!
The issue wasn’t necessarily with British Airlines but was a reaction to their delayed flight from Miami to London on Aug 18. Due to the delay out of Miami, we missed our BA flight with Aer Linguis on the 19th from London to Cork, Ireland. The attendant in London was helpful and rebooked us for a flight later that same day ($120). However, she failed to mention that as a result of the missed flight, our returning flight was also cancelled and the rebooking cost was $451. Disappointed at the lack of communication between airlines and between the agent and the customer.
Honestly it was not great. I bought the plane tickets months prior to flying. The trip there was fine, though I found the mini beer offered on the flight a bit chintzy. The food was actually quite terrible both ways. I suppose that is somewhat to be expected. However, the return flight experience was awful. They did not have a seat assigned for me so I ended up "Flying Standby" on a flight I had purchased tickets for. This only complicated things when we arrived at Heathrow where I had to be assigned a seat on the next plane before getting through security. That added 15 minutes to the ordeal because there was no one to answer the phone for the security personnel. The security lines were backed up because people. It took another hour to get through and I almost missed my return flight due to them not having assigned me a seat number. Stupid.
Qatar was good! However British airways lost my bags and still looking for them . Horrible experience there! Also because flights got delayed, there wasn’t enough time in london
The flight was missed. Even though I got there on plenty of time. So british airline put me in a hotel in London for the night and got me a flight for the next day. I was happy to get a quick flight. But it only a short vacation and I have lost a day of it because of this.
Flight was canceled. I had to pay for my own hotel room and could get a flight until the next evening. BA does not have offices or anyone to help at the London Heathrow. Airport. The whole experience was miserable.