The boarding was confusing everyone asking each other the same question is this going to Dxb? The seat was awful felt like your sitting on a bench. I would not recommend it to anyone.
Pretty standard for long haul international flying. Food was fine, tv/movie selection was great, wifi did not work at all, crew was pleasant enough.
You need to weight all bags together because we were 2 and we allowed 4 bags plus hand carry and personal items. We trying to saved bag like we put our stuff in 3 bags so we don’t have to carry more bags and airline also save space time less bags less work. We had only 1.6 kg over and we requested crew he said it’s airline policy that you need separate bag that’s ruined our mod and carry that suit in our hand in plastic bag he didn’t understand that we have less bags that make sense if we brought over luggage then it’s problem. I think if you guys change your policy and weight all together that will be good
The food was disgusting that only what i wanted to say
Not sure how they are rated best airline in Europe. If they are the best; then I worry about the overall airline standards of European airlines. Seats were very uncomfortable and almost closer to budget airlines in terms of comfort. A sore bottom after a long haul flight ruins your holiday at the start. Check in process was okay. Staff/crew was good - interactions ranged from pleasant to borderline rude (depending on the particular individual).
Four of my family members was settled in a different seats. I paid extra $200 dollars for 4 seats just to be all together, but they settled us on separated seats. After a lots of time they put us 2 and 2. My kids are 9 and 13 . How i can leave them alone???
Boarding via busess, like low cost airline. In their domestic hub. Insane!
We are thankful for the useful gifts provided by the airline.The entertainment and crew were also very good
My experience with Turkish Airlines was extremely disappointing. I was denied boarding for my flight from Istanbul to Miami because they closed the gate 30 minutes before departure, even though I was present and ready to board. This arbitrary rule forced me to book an alternative flight, not even to Miami but to Atlanta, costing me $1,342.92. Upon arrival in Atlanta, there were no connecting flights to Miami available through Turkish Airlines, so I had to purchase an additional ticket with Southwest Airlines for $270.98. In total, I had to spend $1,613.90 on new flights. As a result, my total travel time extended to 35.5 hours. The flight was overbooked, and implementing such arbitrary rules allows Turkish Airlines to exclude passengers without compensating them, compelling them to purchase new tickets to reach their destination. This practice is unacceptable, and I plan to report it to the Better Business Bureau and the appropriate regulatory authorities.
They cancelled my seats and demanded full payment to rebook.
Boarding was chaotic and disorganized, and the foot rest to my seat was broken. But the food was good and the flight attendants were kind and attentive.
So bad we never travel with Egypt air bad service smells bad food bad Ching my sets to back
Food was terrible (I tried the beef plate). Service is improved. The plane is new so it was good enough
Horrible old filthy airplane with brooking seat and entertainment system
Boarding was a nightmare. Still the B773s don’t have WIFI and are a something from the 90s in terms of comfort.
Cairo airport has probably the most stressful and overcomplicated security system in the world. Can't really blame Egypt Airlines.
I have been traveling for over 30 years, and this was THE worst experience ever. The guy that was checking in at Dubai, didn’t have any professionalism or curtesy. During the flight, You had to wait a while just to get something to drink. They didn’t transfer all my luggage, even after they made me pay $155 extra for one small gallon of Zamzam water, and that luggage is still missing after three days of my arrival. NEVER AGAIN..,
The flight was cancelled with very little info at the airport. Absolutely mess with no option to reschedule flights without paying fortune for business class.
On time, smooth flight… very old and run down aircraft
Despite paying business class, the angle seat was uncomfortable. The crew was just ok. The baggage checkin was a mess at JNB.
Crew were professionals. However, the plane seats are too small -essentially there is no space to move around which for so many hours is almost inhuman but certainly unacceptable. Same with the bad quality of food and the fact that you need to purchase Wi-Fi
I remember flying with Lufthansa many years ago, and it used to be an amazing airline with more technologically savvy and roomy planes, but unfortunately that isn’t the case anymore. The space between the seats is much smaller, which is ok for short flights, but definitely not for across the Atlantic flights. Not sure if I’ll opt for Lufthansa the next time, maybe just if necessary.
Problems checking in. Charged for bag which was to be included. Repeated trials with in line check in process
I’m not a happy customer. Lufthansa cancelled my flight 3 times, and I had to rebook a flight to Larnaca, but a flight to Tel Aviv and pay for a hotel. Then the flight back was cancelled and now I have to find my own way back. Terrible.
Crew was nicer to some people than others for no apparent reason. I had to get an older lady’s attention because she was too busy talking to passengers.
I am deeply disappointed with Lufthansa’s treatment of my elderly parents during their recent flight. They were supposed to receive assistance with wheelchair service, but the experience was nothing short of a nightmare. Upon arriving at the airport, my parents were left stranded and confused, with no staff available to guide them. Despite being promised help, they were ignored by the ground staff, who were not only indifferent but also incredibly rude. To make matters worse, some of the employees made racist comments, which is absolutely unacceptable especially for passengers with special needs. We will never fly Lufthansa again and urge others to reconsider if they need assistance. My parents were left to navigate a busy airport on their own, which is both dangerous and stressful for elderly passengers with limited mobility. This level of neglect is inexcusable, especially from an airline that claims to prioritize passenger safety and comfort.
Less room on an international flight than domestic, which makes no sense as they are 8-9 hour flights. Completely uncomfortable and the food was terrible. Flying through Germany and having to stand in line for a passport check when you have a connection also makes no sense when you already did that prior to boarding. They had given some of our seats away because we were so late arriving to the connecting gate
Crew was excellent. Sat us together after the airline changed our seats. This was the smaller plane/shorter flight so no entertainment or food.
Two things to note here. First, Lufthansa separated me from my small children. Apparently you need to pay extra to ensure that your children are not abandoned. This is different from KLM-Air France, where children sit with their parents automatically, and I usually fly KLM-Air France. I didn't realize Lufthansa was different on this score and is willing to leverage the wellbeing of small children to generate more revenue. Second, my flight arrived 3 hours and 54 minutes late, so I am entitled to financial compensation as per EU passenger rights regulation. From other aspects of Lufthansa's behavior during this trip, I expect that their approach to this is to start a war of attrition with their passengers to avoid giving compensation as much as possible - again, very differently from KLM-Air France. But we'll see, maybe I'll be pleasantly surprised.
Absolutely the most awful experience in the history of service from gate agents to baggage handlers. Never will i use kayak or Lufthansa again. Ever.
Flight attendant kept banging her cart into my aisle seat. Hard. Couldn’t lean seat back. Should be warned of limitations when booking seat
Bathroom was out of service. Had to pay for everything
Food was pretty good and crew did ok. Boarding was a disaster. Seats and leg room were not conducive to a comfortable flight, especially if you are 6’3” and have the person in front of you leaning their chair all the way back for 9 hours and your are told they are allowed to do that.
Food made us sick for the rest of the day. Terrible passenger in front of me kept reclining and banging his seat, it hurt my knee multiple times. I kindly asked the attendant to intervene, she would not. Way too many sick people coughing on the flight without wearing a mask. Sick passengers should not be allowed to fly unless they wear a mask. I hope we don't get sick for our 2 week vacation
The crew will not help you with the overhead bin even if you are business class. If they do, there's always the sentence " we are not supposed to lift anything".... To charge for seat assignment in business class is nothing short of money grabbing/ ripoff. The ground service in London is better than Vancouver, which was atrocious.
This flag ght was cancelled at 3:30 AM the morning of departure! My son and I were nearly stranded until BA rep at airport found me alternate flights home. I had paid for seat upgrades, $75 for one suitcase, had no gluten-free food, had to arrive home at JFK instead of EWR, where my driver would have met me. That day was a pure nightmare!
Staff member at boarding gate was rude, and more than once!
The issue wasn’t necessarily with British Airlines but was a reaction to their delayed flight from Miami to London on Aug 18. Due to the delay out of Miami, we missed our BA flight with Aer Linguis on the 19th from London to Cork, Ireland. The attendant in London was helpful and rebooked us for a flight later that same day ($120). However, she failed to mention that as a result of the missed flight, our returning flight was also cancelled and the rebooking cost was $451. Disappointed at the lack of communication between airlines and between the agent and the customer.
I went to check in my luggage at Madrid airport and not a single service kiosk was open for me to check my luggage! I had to scramble to figure out how to my luggage home! Luckily, the airline of the person I was in Madrid with did have workers there and they checked my luggage in with thiers. I still have to figure out how to get it to me since we live in different parts of the USA. There was no reason why I shouldn’t have been able to check in my luggage at the Madrid international airport. I do not trust British Airways.
Could not check in on line. We have flown before with them and also have US Global Entry credentials. Boarding was chaos, no announced instructions just pushing and shoving. Business class seats. No ice available with 3 hours remaining. Not flying BA again if I can avoid it.
