For the price of the ticket it's probably the best service in the world
Everything was great except food . It as okay not good not bad
better announcing at the gate prior to boarding and better organization of various gps
Edelweiss is now Nickle&dimming, not even a complimentary wine on the intercontinental flight. Sitting space is the smallest I have ever seen.
Ghe issue was with the delay caused by the late boarding. We had to run to catch our next flight, barely made it and then our luggage didn t arrive with us. Really bad organizing.
I never share this kind of things but I have to share this out of respect to myself and how surprised I was I got a shoulder injury so I went to Turkey to get a procedure to my shoulder ( I can prove and provide it with documentation from the hospital to you) and on my way in this flight, I asked one of the crew members who’ s name is j. Muller to help me to lift my carry on to put it up in to cabinet and she told me she can’t do it , and I said I m sorry I m injured , I really need help , then can you please find someone who can help me ? And she gave me this nasty attitude and refused to help me . Then I was shocked because all I asked was for help, i didn’t even ask her to put my carry on bag up for me , all I asked her to help me so we can do it together. Then 5 minutes later another crew member who’s name is Jenny Rutz came and asked me if everything is ok And i explained her what happened and she told me if I create more problem, she will not let me fly i was shocked, all I told her was I was injured and I needed some help to put my luggage up . I am extremely shocked and upset , this was so unprofessional, rude and unnecessary. I thought their job is to help us in our flight. She disrespected me , embarrassed me, made me feel like I m a problem and threatened me to get me out of the plane In front of everyone I am 41 years old mature and kind woman, i have never in my life experienced something this unprofessional and this disrespectful ever They both turned something so simple and normal into this terrible experience for me and for the people sitting around me . So it was so uncomfortable and unfair that the other passengers who were sitting around me and next to me got negatively affected by the event and told me to take their phone number so that they can be my witness for the crew member’ rudeness and unprofessionalism I m still very upset how can people be this rude and heartless I will never ever want to fly with your airline company again
It was the first time in my life (I’m 54) that I’ve had to pay for drinks on an international flight. Very disappointing. Also, the baggage fees were very steep. I’d rather pay for everything in the price of the ticket than be repeatedly charged for add-ons.
Great food - movie selection was good. Plane was a few minutes late but got to destination on time.
I thought the flight crew was very attentive and the food was excellent. The only issues I had were the flight delays. A small one out of Sarajevo and a longer one out of Zurich.
Everything was great, except for food. It was not good. I think I got a food poisoning from the salad.
The boarding was confusing everyone asking each other the same question is this going to Dxb? The seat was awful felt like your sitting on a bench. I would not recommend it to anyone.
Professional staff we left on time. Meals were good. Added nice amenities.
Cross Atlantic flight terrible aircraft TK10 on the way back : Old configuration tacky . The boarding in Istanbul at the gate fly TK686 was a mess unorganized , very rude ground staff . Overall never again
Did not expect no entetainment, food was ok. No alcohol on a. International flight
Was an excellent experience I have been flying Turkish Airlines for 5 years and always will
Four of my family members was settled in a different seats. I paid extra $200 dollars for 4 seats just to be all together, but they settled us on separated seats. After a lots of time they put us 2 and 2. My kids are 9 and 13 . How i can leave them alone???
I did not like the quality of the food and there was no snacks offered between meals.
Boarding on time. Limited food and drinks options . Few Crew was rude and unconcerned. Entertainment system is old and barely any new contents.
Boarding from Accra was chaotic and disorganized. Otherwise, it was a good flight with good food and customer service
Business class in Turkish airlines is like none other. They separate themselves and highly recommend it
Likes: on time departure, new plane Didn’t like:very poor quality food, very limited entertainment.no amenity kit etc.
The flight take time was changed 23 times. The system kept sending messages it will be earlier at 4am and eventually the flight was at 9am I didn’t sleep all night because of that
The seat was like there is no leg space....there were no proper option for food in the airline. It seemed like the airline was at brink of bankruptcy. The crew was helpful except for a few.
Bad. Flight was very uncomfortable with narrow and shallow seats, very little food and water. I will not fly etihad again.
Seat selection screen while online check-in could include free seats to choose from and show the options before we proceed. Currently, it is auto-allocated and there are no options for free seat selections.
Online was good boarding also but a child was crying all the way with no intervention from crew member.
1st time with. Etihad Airways and it was amazing from check in to crew. Great flight.
Good range of movies but lacking decent tv shows. Wifi was really expensive on this flight, considering flights under 7 hours have a $9.99 USD charge for streaming, to jump up to $24.99 for a 7 hour 40 flight seemed a little bit of a rip off. Staff are inattentive, and really need to improve on the customer experience. The new airport is fantastic, as is the new lounge, a huge upgrade from the old airport and lounge!
It has been a couple of years since I flew with Etihad last, after having a unpleasant experience with them coming out of the pandemic. I can say that the experience has uplifted, but I can’t really rate the service. At Barcelona airport the service was great, with their dedicated Etihad staff very helpful. The onboard experience wasn’t great, not very personalised and it really makes sense why Etihad doesn’t feature in the top 10 2023 Skytrax awards. The crew just seemed to be inattentive and almost absent from the cabin. I felt that I had to keep getting their attention. Even after I’d finished my meal, an hour went by before I had to call them to clear the tray/plate etc.
Crew were very polite and quicker in service. Excellent cooling, comfortable seats and tasty food served
Crew were friendly and very helpful Plane was clean and the legroom is standard. Overall a good flight, no complaints.
Flight was an hour+ late leaving Munich. We even missed a rescheduled flight from Chicago to Kansas City. Lufthansa was responsive in providing motel and meals.
Flight was late, with scheduled 50 min layover at Frankfurt. Arrived at gate A54, had to get to B5. We now had 35 min layover with delay, at top speed it took 30 min to get to B5 hot and bothered. Not good. Boarding in Lyon was normal chaos, shoving, and total disrespect for anyone beyond group 2. Boarding for Milan flight was more civilized as we all had to take a bus to plane.
The plane was crowded, seats narrow, legroom practically nonexistent. The entertainment feature didn't work for my row and nobody was able to/interested in trying to fix it. This was a direct contrast to a very comfortable Lufthansa flight I'd taken from RDU to Frankfurt about a week earlier.
Had to put carry ons under seat and had no legroom!!!
Flight was delayed for no reason and I missed my connection. This added another day of travel and I missed an event I was traveling home for.
The food was straight up bad not gonna lie, seats are uncomfortable so I had to re-adjust my self most of the time, delayed our arrival time by alot.
When they gave me the ticket in Turkey, they did something wrong, and my ticket did not match with my passport in Munich I got into the line, but because of the problem, I was the last one got into the airplane. They had to solve the problem. Couple people asked to turn the air condition down, but they said that it was broken, we were freezing inside the plain. Food and snack was really poor. I bought this ticket by thinking that I was going to fly with Lufthansa, but it turned out United airlines. I will be more careful from now on, I will try not to use KAYAK. I had bad experience while I am going and coming back. United Airlines did not make it easy.
Horrible. My gate did not get updated with our boarding pass. We didn’t receive any communication regarding gate change. Also not enough time was given in between flights. Zero consideration for people who are coming from abroad and have to get through customs and US border patrol
Would never fly lauffthabsa again. Seats were way too crowded together....very uncomfortable le
Pleasant, attentive and efficient flight attendants. Boarding process and seat selection easy. No internet on transatlantic flight. Extremely uncomfortable, rigid seat.
3 hr delay. No water given while on the plane for 3hrs.
Awful! First off, 15 minutes after purchasing my tickets I received an email to purchase my seats for the flights I paid for, charging me an additional $400 plus to be able to sit with my wife. Then, our flight(s) were late leaving 3 out of four times from the origin of flight (PDX, BUD, LHR). They couldn't even load the airplane to balance, had to wait 45 minutes to reload. After being late into Heathrow, they didn't have the personal to get the gate extension to the plane. Made our connections very tight, made us run from gate to gate. Not to mention Heathrow is one of the worst airport to connect from(if you can use Frankfurt or Amsterdam, they are both superior to the dump London is) event hough it is BA's home, the gate personal was rude and very stuck up. After running through the freaking airport, taking a bus, train and 3 elevators covering 7 floors in all. On our return to Portland, the service to Portland from Hawthrow was great, especially Chris, who was very aware of everyone's need and pleasant throughout the flight. This was my 3rd and final cross Atlantic flight with BA. Each time they were marginal to say the best. Their personal both at the Budapest and London stops were awful and made me flying with them poor. I will avoid BA and Heathrow at all cost if I can.
Lost bag and absolutely no assistance in the short term. No-one to help either via phone or at the airport APPAULING
The flight from Porto was delayed by 3 hours. Arrived in the US late at night. Exhausted from all the waiting. And staff did not communicate well with customers.
Business class in Club Europe is basically a slightly larger seat, with the middle seat blocked off. Not really business class, except for the free food/drink - which was also delicious!
The Heathrow team was no prepared for the number of people who were coming through at that time of the morning, it seemed they were also experiencing shift change. The lines were incredibly long and moved at a snails pace. A airport rep walked by me, I presented my boarding pass to her and asked if she thought I would make the my flight If I stayed in the current lane. The look on her face told me I was not going to make my flight. She then whisked me to another lane, got me through the line and i ran to the gate and boarded my flight with only seconds to spare. It was a frustrating experience, which BA had nothing to do with. BUT after getting onto the airplane, the flight team was welcoming and I felt a huge sense of relief. Thank you to the BA flight team!!!
Food was pretty good and crew did ok. Boarding was a disaster. Seats and leg room were not conducive to a comfortable flight, especially if you are 6’3” and have the person in front of you leaning their chair all the way back for 9 hours and your are told they are allowed to do that.
Food made us sick for the rest of the day. Terrible passenger in front of me kept reclining and banging his seat, it hurt my knee multiple times. I kindly asked the attendant to intervene, she would not. Way too many sick people coughing on the flight without wearing a mask. Sick passengers should not be allowed to fly unless they wear a mask. I hope we don't get sick for our 2 week vacation
When flying from Dallas Texas to London, the entertainment section went down. The attendants said they would restart it. After 30 minutes, it still wasn't fixed. I called it to their attention and was told that they would try to restart it. Nothing was corrected. They said there was nothing they could do. This didn't happen to the entire plane; just our section which was in the middle of the plane - about 4-5 people. An attendant came by and asked each person to write down their names and email addresses and that a credit would be issued. This was on September 3 2024. It is now September 19, 2024 and I have yet to see any credit issued.