Everything was great except food . It as okay not good not bad
Edelweiss is now Nickle&dimming, not even a complimentary wine on the intercontinental flight. Sitting space is the smallest I have ever seen.
Lots of water brought around by staff which is very important to stay hydrated on a long flight. There provided swiss chocolate icecream! The attention to detail is obvious. They really want to make their passengers entertained and comfortable.
Ghe issue was with the delay caused by the late boarding. We had to run to catch our next flight, barely made it and then our luggage didn t arrive with us. Really bad organizing.
The seats had no space at all beyond the knees. The seat in-front literally reclined on your face, very uncomfortable plane. Was nothing like the normal SWISS experience. The food was okay but could be better.
Crew was wonderful, snacks were so good and quite a variety for free, food was mediocre, big selection of movies and they kept lavatories pretty clean throughout the flight
It was not made clear that additional passport control is needed before queueing up for boarding. The seats were very uncomfortable and cramped even for small persons. The arm rests were not fully capable of lifting up out of the way and the media controls cut-out made them even worse to lean on. Just one audio channel was working on one of our seats.
Stuff was very helpful at checkin. Flight attendants were nice. Food wasn’t very good, I expected a little more. Economy Seats are ok. Second flight was very full and they forced us to checkin our carry on.
Everything was great, except for food. It was not good. I think I got a food poisoning from the salad.
Not much that I liked. The seating and Space between the seats was very bad for long flights.. very bad for such a prestigious Airline.
Did not fly HOU to SAT as flight was cancelled.
My mother is 87 years old and has knee problems. I have reserved a wheelchair indicating that she is immobile. For her it is very difficult to walk short distances. On arrival in Frankfurt, I was called via my mother's phone, by the female employee who had my mother in a wheelchair. She asked me how many and what color suitcases she has, which I explained. I was very surprised when 15 minutes later my mother walked out with her cane and balancing with great difficulties assisted by a young couple who were pushing her suitcase. Where was the wheelchair and the airport employee? I find this to be a disrespectful and abusive behavior of elderly people. It also raises the question of professional misconduct of the airport personnel in Frankfurt i.e. the female employee who abandoned an 87 year old immobile person by the luggage lane. I would like to inquire about the details i.e. name of that employee.
I had to fly United where the flight crew was atrocious
Well,I miss a flight to Stl with United,they send me to Stl with a different airline, but same day,which was great
I had a good experience With Lufthansa, although on one of our seats, the headrest was broken and kept falling off. The only thing that would make a better experience if the seats in economy were not so small as when one pulls their seat back it leaves you very little room.
This time it was not good. The plane was not clean. It had a bad smell as if the cabin was not cleaned properly. The small sit pillows were dirty and blankets (even though they were packaged) did mot smell clean. Decaf coffee was disgusting and tasted like instant coffee.
Absolutely horrible HORRIBLENE! United airlines failed on every front. My trip was silosem to takę 17h nad endem up takimi 47h! I was treated poorely and I wasn’t reimbursed for all the problems.
Charging for reserving a seat is really cheap. The seats in economy are very small especially when the passenger directly in front reclines their seat. On long flights they should have coffee/tea and juices available for passengers. Here we have to bother the crew. Other airlines just put drinks and snacks in the back for the passengers.
The flight was delayed and I would have missed my connection so I had to be rerouted on a much earlier flight.
The seats are much too narrow and the arm rests are hard and awkwardly high, resulting in shoulder cramps. I am an average sized person ( definitely not overweight). The seats are a similar size to car seats with the added discomfort of incorporating hard plastic arm rests, that force average height individuals (I'm 5 ft 7 (f)) to hold their arms uncomfortably for several hours. The seats are much too close to the ones in front and behind making it extremely difficult to allow fellow passengers to get out, especially when the seat in front is declined. The leg room also necessitates knees banging into passengers backs for the entire flight. This used to be a quality airline who now offer mediocre service for premium cost, coupled with charging exorbitant prices for basic needs, like a seat, or luggage. Blatant and unabashed gouging of clients.
