Low season | January |
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High season | December |
Cheapest flight | €331 |
The plane was clean. The staff was excellent. The flight attendants were very good. Enjoyable flight. Overall. The seats in the back are too small but, will always be.
The plane was clean. The staff was excellent. The flight attendants were very good. Enjoyable flight. Overall. The seats in the back are too small but, will always be.
I was at the back of the plane with earphones, and I could still hear the chatty flight attendants; I wasn't able to sleep at all.
There was no air on the plane and it was very hot.
Flight crew was amazing! I don't like that the Polaris seats are side-by-side.
Not enough room between rows and food was gross. $160 baggage charge?! Never again.
Flight was 3 1/2 hour delayed with no credit or meal vouchers
We appreciated the friendly, efficient, and professional flight attendants. A wider selection of hot foods would be nice.
United airlines was top for my last trip in every way
Smoothly flight, pleasant flight attendants. I wish there were better food choices.
Everything was awful Flight attendant was condescending, rude and not helpful at all. Small outdated plane. No service, uncomfortable seats. Flight attendant was really the worst. He used hand gestures to communicate instead of words and whenever he used words he was condescending.
Icelandair flight was excellent. The checkin and security arrangements for Saga Premium passengers at Newark was very poor - our checkin opened much later than the normal and our security queue simply led us to the back of the normal queue. Someone was having a laugh surely!
Never took flight. See previous comment on trip from Boston to Reykjavik. Used a different airline that i had to find and book.
One of the worst airlines I ever flew. Boarding is a disaster, they are always late, the planes are overly crowded. Everyone on my flight lost their connection because they were 2h late. Reykjavik is also not the best airport out there.
My only area of issue was the flight was rather warm and the knobs for cool air didn't allow much cool air to come through. Everything else was great.
Been travelling for 2mo. And when you meet flight Attendants that love their jobs you can just tell. And makes flying with them worth another flight in the future!!
Everything was great! My only critique is 25 euro for wifi is wild, but I get it
Good, but I feel there should be a separate boarding line for seniors
Easy check in and boarding. Staff pleasant and helpful. Will continue to fly with Iceland air. Aircraft clean
Plane left an hour late and missed our connecting flight. Your service center was closed ao Alaska Airlines could not change the ticket. Thus we missed the chance to get out that night to San Jose. This is a major operational blunder.
Well! They got me as far as Iceland, let me wait around at the airport since my next flight had either left or canceled, finally gave me my luggage, and sent me to wait quite some time with seven other people for a ride to a hotel. At the hotel we got a chef's salad, a nice room for the night which unfortunately had feather pillows and duvet (allergies), a really great and spectacular buffet for breakfast (small but stunning), taxis back to the airport for the 9:30 Delta flight back to Minneapolis. The Delta flight has free food and liquor included which Icelandair does not. All in all, it falls far short of my worst ever United flight to SGN. Icelandair did change my reservation after my roommate tested positive for COVID and we canceled our plans to travel around Iceland, but the charges were fairly hefty. I had trouble contact Kayak's agents to discuss changing my reservations and finally contacted Icelandair who changed them. (I used their contact form and put in several requests for call backs.) Of course, they called just after I made the change with Icelandair.
The seats of the Boeing 787-10 Dreamliner were ridiculously uncomfortable. I was on 10 flights during this vacation and this plane was super uncomfortable both times I was on one whereas all of the others were perfectly fine. Additionally, these planes do not have any air vents that passengers can control, the climate is entirely controlled by the crew which made for an extremely uncomfortable temperature for the duration. The flight attendants tried to make everyone happy with the temperature but several people you could tell were excessively warm and just wanted a bit of airflow.
Don't fly thru London Awful and huge U need 4 hrs to transfer cuz u have to tale buses to and fro from airplanes Bad business
Staff with low service level, forgetful. Temperature at 15 C and after asking twice to raise the temperature the crew did nothing.
I was disappointed with the quality of the food for an international flight also I wasn't given a toiletry bag which is customary in international flights.
They had about 20-25 people overbooked. Including me. Why is this?? I was put on a flight to NC an hour later with a 4 hour layover. I was supposed to be home at 1045am instead i was home at 7:30pm. An extra day to pay for dog care.
Boarding is not controlled as groups called was not enforced
The plane was clean. The crew were lovely. Food was good - but seat 1D is a poor location. - the crews cupboard is right near your feet and they visited them frequently swishing the curtain from the galley onto my feet everytime also creating a swish of cold air each time & then slamming the door.
This flight was booked with Iberia, but when we got to the airport, it was actually switched to Level. We went to Iberia terminal, then had to be redirected. Ridiculous that we had to pay for a soda on the plane. Also had to pay for earbuds, no pillows. If we had wanted a blanket would have been charged. This is not the British Airways experience. Flight attendant was non existent. Had our call light on for 45 minutes with no response. Attendant charged for a drink, forgot to bring it back. We would never fly Level again. If British airways is going to switch out carriers, We would not fly with them
Horrible food and uncomfortable plane. One toilet was out of service.
Business class is fantastic! Lie flat seats, great meals, privacy, and lots of nice amenities!