Comfort and customer service from most if the crew was great. The crew reassigning passengers should consider the presence of infants when reassigning seats. Unfortunately a couple of oversized passengers were relocated next to us, making this segment a bit uncomfortable, as there was not only extra leg space required. I ended up swapping seats with my husband so our baby wouldn't be impacted. My husband travelled quite uncomfortable as the reassigned neighbour shoulder and arm ended up on my husband's seat
Charged for internet that never really worked. The food selection was just ok.
Emeritus is ***** Fly dubai is 0 we need better service for Fly Dubai
Very bad groud crew taking bags less than 7kg Bad food Old plane
Loved that I had an exit row seat, and there was no one else in the row! And again, I don' use on-line entertainment at all (I read or sleep) but I very much appreciate that I didn't hear anyone else's entertainment!
everything was great. I don't use on-board entertainment at all (I just read or sleep), but I appreciate that I couldn't hear anyone else's!
On this flight, about the last 2 hours the captain kept the cabin too hot. It appeared like the ac was off.
The entire crew was amazing. They went out of their way to make us enjoy a great travel experience.
Better boarding process at Hyderabad airport Better time management by air hostesses in providing the meals
The flight was nice and on time. The comfort can be slightly better in business class
They didn't board by zones and it was a free for all. The 16 hour flight was the most excruciating experience of my life and the seats were TINY... with no leg space and my feet were swollen immediately. The food was so bad it was inedible.
The only thing that could have been better, is that the food trays get left way to long after a meal. We had a snack 8 hrs into the trip, and they left us with the boxes and cups for way too long. It is not fun being trapped in your seat unnecessarily
Aircraft was spacious compared to American Airlines, food was great, entertainment was much better with a wide variety of options, and the crew was very polite.
Was downgraded from business to economy due to a faulty seat in business class. However when I boarded the plane there were no less than 5 free business class seats. Will never fly Qatar Airways again
Do not overbook flights and kick out confirmed ticketed passengers :-(
Being a QR Platinum member traveling in business class, I expected the staff to be more courteous. Unfortunately, the lady staff was rude attending business class 1K side.
Fly Qatar Airways is always amazing. Their service and care for details is really very good.
Staff was very friendly. There is no on board entertainment, but it’s such a short flight that it doesn’t matter. We also got a meal which was nice and unexpected due to the length of the flight.
Besides the flight cancellation, everything else was prefect. Kudos to Malaysian Airlines.
No towels or tissue and chocolate and mint provided before arrival
I wish that the meal included a vegetable or even a salad instead of couscous! Why serve chicken with rice AND couscous? Service was good overall though a bit lacking in friendliness. Usually on air france I've been offered a glass of champagne before dinner, wine with dinner, and a digestif after dinner. We were only offered wine this time!
The male attended that served are section was a snob. He did not answer my call light when my wine spilled all over the floor. I did not push it again or drew his attention to it. He just ignored the call light when he came to give us our meal, serving the people behind us first. I did not push it again or drew his attention to it to see his reaction. It was so obvious that he was ignoring us. We were in premium economy!
The plane was old Only 3 bathrooms available for economy The entertainment was old and the selection was poor
Georgian Airways check in staff initially denied us, because they thought passengers required transit visas to transfer on connecting flights. This required 70 minutes for them to call multiple people to confirm how transfers worked. They did not apologize once accepting our check in. Onboard, the four hour flight gave stale bread with spam slices as lunch. The only included drinks were still or sparkling water.
Not a good one this time. The absence of internet without any information/notification ahead was really the unacceptable part. Also this new A350-900 has a serious legroom challenge for economy seats. It’s more like a medium-haul flight legroom configuration.
Boarding was a disaster being moved by Air France by bus to the plane. The plane should have been at the right gate.
They lost my baggage and I still have not got it back. Disgrace
Extremely poor. First - and oddly enough, Air France denied access to the Business Class lounge at CDG to all of us - although we were all flying Business Class. It is amazing that an airline denies lounge access to its passengers flying on business and paying several thousand dollars each ticket. Second, the food on Business Class on absolutely horrible. Air France must have made an effort to prepare bad tasting dishes (not even the ice cream was good). Third, the cabin temperature was too hot and although we complained many times, it never got cooler.
A disaster. Air France is a real joke. They overcharge us customers for absolutely nothing. Service was very poor, food was mediocre, entertainment non existent, etc. We paid thousands of dollars for our business class tickets and then we were told in Paris we could not access its lounge. Really Air France ? Congratulations on irritating your customers to the sky high level and ensuring we will do everything in our power to discourage others to travel with you.
They again did not offer any functioning WiFi in the transatlantic crossing.
flight was delayed, there was open communication about the delay the delay pushed way past the posted delay time and
Full compliments to Captain for all four landing. Crew could be more polite and nice.
It was absolutely awful in every week. A mechanical failure led to a 6 hour delay, cancellation and rerouting.
It was good. My original flight was delayed and they put me on and earlier flight to avoid missing my connection
Boarding, offer those who need assistance some time not to be rushed.
Nice crew - very small plane and uncomfortable, with no entertainment options…
Flight was delayed a few times but that is just something that can happen. We were glad we had a long layover before our next flight.
Lines at gate boarding is messy. It spills into traffic which causes other travelers to snake around the boarding passengers. Need better traffic control.
The overall experience was very good and the flight left early. Of course, the room between seats could always be a little bigger.....
Flyt was changed but got me back to Victoria. Will fly with AirCanada anytime. Thank you
Paid for first class and was surprised that the seats were the same in economy except no one was in the middle seat. I expected an actual first class seat.
They lost my special meal request and tried to tell me I didn't request it. I had the proof. Then they tried to get me to eat food I can't eat. No apologies
I could not charge my phone the entire night or read my book, as the whole middle isle was without power.
British Airways did a great job and the entire crew was punctual and polite; dignified and delightful!
Pleasant, attentive and efficient flight attendants. Boarding process and seat selection easy. No internet on transatlantic flight. Extremely uncomfortable, rigid seat.
Lost our luggage going to Spain. Missed our connecting flight returning to home
Overall American Airlines are good. For a long haul flight I would have appreciated if they had offered water durning the flight, as they don't provide individual water bottles. I applaud their recycling efforts onboard.
Aircraft delayed for two hours due to a technical issue with the rear emergency exit door slide not working.
Staff member at boarding gate was rude, and more than once!
The issue wasn’t necessarily with British Airlines but was a reaction to their delayed flight from Miami to London on Aug 18. Due to the delay out of Miami, we missed our BA flight with Aer Linguis on the 19th from London to Cork, Ireland. The attendant in London was helpful and rebooked us for a flight later that same day ($120). However, she failed to mention that as a result of the missed flight, our returning flight was also cancelled and the rebooking cost was $451. Disappointed at the lack of communication between airlines and between the agent and the customer.
