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No real business class on this plane, I had to ask for the food 1.5hrs after take off, super warm beer, very very poor service

No food just water No entertainment possibilities. No jacks to charge phone or anything

Sorry, I’m not a fan of United. The seats are just too cramped and uncomfortable if you are traveling very far.

I liked everything excepct the noise of the engine inside de airplane was a little bite higher.

Very good flight, only problem is the boarding process where some peoples do not have manners and do not how to fly ( preparing your documents, oversized carry-ons, not understanding or feigning to not understand directives).

We were delayed so long that I missed the next flight. I should’ve arrived in Catania at 4 o’clock and arrived at 1 AM. The late departure was due to a water leak due to a dirty filter, according to the flight staff, and that seems like something that should’ve been taken care of before the flight. It’s too simple of a mechanical problem to make you miss the whole day.

The seats were extremely uncomfortable. I spent €25 on internet and never gained access to it. A flight attendant told me she would file a complaint/report on my behalf but it put me in a very difficult situation.

Paid for aisle seat and got a middle seat in back. One of the more uncomfortable flights I have been on. Impossible to get a refund.

Well,I miss a flight to Stl with United,they send me to Stl with a different airline, but same day,which was great

Biggest gripes were that the seats were extra narrow as the 4-in-the-middle taper down. As with most flight, too little leg room hurts my aging hips. Also changing the flight time to 3 hours earlier meant that we had a terribly long lay-over in one of the world's most boring airports

Lufthansa employees they has to work more with the customers and they delayed the flight for two hours every 20 minutes every 20 minutes every 20 minutes every 20 minutes