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Terrible plane small airbus good for a 1 hr trip I booked business as it is. A night flight and 4hrs trip it was an ordinary economy seat with no one next to me what a joke what a stupid decision to buy business

Everything was great except food . It as okay not good not bad

better announcing at the gate prior to boarding and better organization of various gps

This time, I traveled in the economy, and it was surprisingly better than the eco-premium (food, comfort, and crew were noticeably worse in premium!)

I would recommend flying SWISS to anyone. Very impressed by the quality of food. The staff was extremely kind and accommodating. They arranged a shuttle to help a group of passengers make connecting flights when there was a delay.

I have no complaints. The crew was attentive, pleasant and heloful

Excellent Airline. Food, crew and comfort was perfect. Entertainment screens were old. Didn’t like them.

It was the first time in my life (I’m 54) that I’ve had to pay for drinks on an international flight. Very disappointing. Also, the baggage fees were very steep. I’d rather pay for everything in the price of the ticket than be repeatedly charged for add-ons.

Flight was very full and we had to checkin our carry on. Stuff however promised us that our luggage will be the first one to come out and it did

Great food - movie selection was good. Plane was a few minutes late but got to destination on time.

Cross Atlantic flight terrible aircraft TK10 on the way back : Old configuration tacky . The boarding in Istanbul at the gate fly TK686 was a mess unorganized , very rude ground staff . Overall never again

Turkish Airlines apparently no longer gives you 2 checked bags allowance on international flights, so that pleasure cost me $165 for my second suitcase at the airport. On top of that, they damaged that very suitcase, which happens to be a designer one and part of a set - ripped one of the four wheels right off.

I have been flying Turkish Airlines for the last 5 years it’s always great service, on time , excellent food, only one thing wasn’t reliable is their on board WiFi most of the time it doesn’t work.

Was an excellent experience I have been flying Turkish Airlines for 5 years and always will

After boarding cabin was too hot AC didn’t work

Not sure how they are rated best airline in Europe. If they are the best; then I worry about the overall airline standards of European airlines. Seats were very uncomfortable and almost closer to budget airlines in terms of comfort. A sore bottom after a long haul flight ruins your holiday at the start. Check in process was okay. Staff/crew was good - interactions ranged from pleasant to borderline rude (depending on the particular individual).

Definitely not a fan of Turkish Airlines, their seats are very uncomfortable. Felt very cramped up. Food was very poor in quality too, very little to drink during service.

Check-in was a mess, transfer flights were sepersted so no one could sit with their company. Some tickets were closed to online check-in without notice hand luggage allowances were not checked so oberhead bins were already full halfway through boarding.

Everything was great except the meat served was tough and overcooked!

First was canceled no compensation second day was delayed Worst airline I have ever seen

Bad. Flight was very uncomfortable with narrow and shallow seats, very little food and water. I will not fly etihad again.

I did not have a good experience in both flights of Etihad. First of all, when I was booking the flight, there were two options. The first option was a cheaper flight with longer layover (9 hrs), or a more expensive flight with shorter layover (2 hrs). I booked the expensive flight with shorter layover because I wanted a more comfortable trip. A few days before the trip, Etihad informed me that the departure time of my first flight will change 7 hours earlier, leading to an 9 hour layover, without giving me another option nor reimbursing me for the extra cost. They didn’t even send me an apologetic email for this change. Regarding the flight experience, I would rate it as mediocre. This is mostly because the pilots of both flights did their best to give us the worst approach to airports that I have ever experienced. In the case of the first flight they had to aboard the landing and took off again right before touching the landing strip. The captain said that it was due to wind conditions but the second time the pilot followed the same direction as the first time to land the plane.

Long way to improve. Toilets not working. Bad handling when flight was canceled

Lovely crew - comfortable journey despite it being an older plane.

The business class experience is fantastic. The crew were polite but often unavailable even when I tried to call them! I even found myself bringing my used dishes and cutlery up to the crew because no one had come to collect it after over an hour.

Online was good boarding also but a child was crying all the way with no intervention from crew member.

1st of all on February 27th Abu Dhabi to Delhi flight the seat wasn't comfortable at all, coming back the Lounge at Abu Dhabi didn't have anything. Than the Food in the flight

Overall mediocre experience. Check in was good. They're were discriminatory. They were not attentive, food choices were not vegetarian friendly. The food served was frozen.

1st time with. Etihad Airways and it was amazing from check in to crew. Great flight.

Crew were very polite and quicker in service. Excellent cooling, comfortable seats and tasty food served

Did not fly to Houston as original flight was cancelled.

There is more space in this economy seat. It felt like a better layout, not so cramped.

They gave us free up grade to a roomier seat.

Liked nothing. Rude staff. Incompetent crew and workers. Wont fly with again

Try to be on time and landing more smoothly. Thanks

The crew was amazing! They were attentive and super polite, clearly very well trained in customer service. Very well run flight altogether!

Flight boarding was delayed. Old, low capacity overhead bins requiring many to gate check their carry-on luggage. Beverages other than water were at a charge.

Missed our flight to London and we were put on coach seats to Munich.

Seats were terribly uncomfortable! Couldn’t sleep! I paid for good seats when scheduled with Lufthansa, got crappy mid-section seats on Air Canada!

No refreshments apart from a bottle of water. No pillows. No entertainment. Flight delayed by 52 minutes.

Free food and drink! Got a late start due to mechanical problems w a luggage loader.

App totally screwed me up trying to check in. Would not let me select a reasonable seat and therefore I was stuck in a totally uncomfortable seat for 7 hours. Will not take the chance again and use other airlines in future where no issue choosing seats

Although it was an overnight flight, the crew could’ve have made more refreshment passes.

All and it was good . But no one woke me when meals came around . Please have a don’t not disturb sign if you opted for that . Left very hungry missing all meals .

Not being stuck in the middle seat between strangers but that’s not the airlines fault

On board was excellent—a remarkable positive change. Check in was horrifying. Forced to check in branded cabin baggage approved bags weighing 10 and 12 kgs each, because desk insisted these were not fit for overhead lockers. Got charged £160 for two bags. Behaviour of staff was hostile, motivated and rude. Wonder if BA pays commissions on collection, or borrows staff from Airport operator. Basle evidently is an airport used by budget airline— and customers are treated like consumers.

I was at the airport 10 hour early. I would have loved to drop luggage in advance but this was possible only 3h before the scheduled time, however BA was so kind to move me to the earlier flight as it had space available at no extra cost. Thank you!

Late in leaving the US. Late in arriving in UK. 2 plua hous on ground in UK before leaving. Late in arriving in Spain. Didn't get our bags until the next night.

Attentive, efficient and pleasant flight crew. Easy to obtain seat selections and exit row. The only issue but one that affected the entire flight was a very uncomfortable seat. Seat design permitted no movement and was very hard and raised toward front of seat.

One particular crew member wasn't helpful in the cabin .