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The food was small portions and not fresh. I was seated at the back of the plane so by the time the cart approached me most of the food options were sold out. The cabin crew was fantastic however.

Great flight and crew. Food isn't free and neither are headphones...

We were in economy class but paid for option Plus which offer you an extra snack after take off, free earplugs & blanket. The crew were very attentive. The comfort however wasn’t great, hard to be comfortable in such restraint place. Wasn’t able to sleep through out the 7hrs flight and was exhausted upon arrival.

The flights were on time and the crew was friendly and helpful. The food was ok. The seats were quite cramped and if the seat in front was tipped back there was very very little room. The entertainment was only on your own device and there was no usb charging

Boarding and staff were excellent. The food was ok. Very cramped seating. No existent entertainment other than on iPhone over wifi with poor choices of movie or shows. Bring your own entertainment. Nowhere to charge your phone

Delay was not properly communicated. Service, plane, value of ticker were all great.

Excellent service and food in the Club Class. Warmly recommend. Much better than AC.

My new suitcase got busted when I arrived at Toronto , two of the wheels are broken and can no longer be used , I am very disappointed over this situation but the flight and service was awesome .

From what I saw there was no entertainment. Similar to my flight to London, I personally would like the attendants to be more interactive during the flight.

Air Transat left my luggage back in Montreal and it took them 5 DAYS to get it to Venice. Luckily I was still in town, or else their option was to send my luggage back to my house in CANADA. What a joke! Oh, and I had to find a way to go get it at the airport in Venice, they needed 72 hours more to get it to where I was staying.

I had a guy behind me kneeing me in the back due to his limited leg room and the stewardess kindly relocated him. I was very grateful.

Flight diverted but info was really poor, ev3n with airport staff. The cats desi was a km away ,

We are experiencing more delays with westjet than other companies. West jet used to be our favorite airline.

The big lady was sitting right next to me and the button to recline my seat was blocked by her huge arm. No power outlet for chargers. No inflight Wi-Fi movies

Trip was uneventful which is good. Boarding took a long time due to many disabled/elderly requiring assistance which again is fine. Landing and take off were excellent. Food and entertainment were as expected, bring your own if you have preferences otherwise you get what you get.

Check in agent was good, stewardess was unfriendly and certainly did not have the care of the passengers in mind Spent the whole time on her phone

Wasn’t able to purchase wifi for entertainment so the flight was long

It was a swoop flight at a west jetfare… the plane was literally a swoop branded plane.. I pay extra to NOT fly the budget carriers like swoop and flair so needless to say I was annoyed when both my outgoing and return flight were on swoop planes.

Okay but not like typical first or business class. On domestic airlines

I liked the kindness of the check in counter crew, the flexibility with changing seats and the comfort. Better free drink selection would have been good but it wasn't a long flight.

Friendly crew who apologised and explained reason for delay. Good on board service. Rather cramped seating. Late departure.

Very sad, couldn't stop crying. Was an hour delay in Ireland and when we got to Canada the flight was boarded and couldn't get on. Was the last flight of the day. Now in a hotel waiting on a stand by.I have to got o work, so I'll go first available while my son stays in the hotel til one's available

Was not aware that Aer Lingus was like the cut-rate services in the states, with no food or beverage (other then 3.50 Euro coffee) and no screens for entertainment. Was a great flight, but not much in the way of services.

Both flights late. Almost missed connecting flight and flight staff not willing to help expedite us off the plane.

during a very rough flight, I was forced to sit in a last row seat, fell asleep, and was forced to return to my assigned seat after the turbulence. The stewardess then used that seat to sleep.

I didn’t realize Aer Lingus was a “nickel and dime” kind of airline where you had to separately buy all the amenities you wanted. The push to purchase duty-free beauty products was off-putting. And our row had the least amount of leg room I’ve ever dealt with on a flight.

We couldn't talk to aer lingus we had issues with the flight change and aer lingus made us talk to kayak

Very pleasant staff, there was some turbulence but the captain was very apologetic and gave notice where possible.

Flight was great. Had to wait almost 100 minutes for luggage (some problem in the delivery). This may not be an Aer Lingus problem, but an SFO problem.

Amenity kits were never handed out. There was zero friendliness and assistance by crew. Food was uneatable. One drink was offered and no wine, with dinner or before or after. Cocktails and beverages were not encouraged and when I asked for water, none was given. Poorest, most cramped business class flight I’ve ever been on.

Excellent experience. Smooth boarding, flying and the staff was courteous.

Could have had available the ability to watch a movie , but there was neither any hardware or place to plug-in.

Problem with operation of on board entertainment computer. Failed about 1 /2 hour into the flight. Rebooting failed to restore.

Putting carryone size suitcase into the overhead luggage storage on a the small CR900 plane was cumbersome and its assignment to a far far gate w/o the moveable ramps at YYZ arrivals really stunk.

We didn't get any food, not even a snack. Besides of that the experience of flying with Air Canada was great

This flight was a lot more comfortable with more room than the Air Canada Rouge!!! We will never go rouge again! A yes to this one!!! It was so nice to have inflight entertainment! Also the carts came around twice for drinks or a snack!! Great experience all around!

AC flight attendants aren't overly friendly. Otherwise flight was fine.

I’m handicapped and the staff and crew were so kind and helped me board and made sure I was fine during the flight.

I had a great time flying with Air Canada on my 16+ hour journey over to Korea. The food was wonderful they had all kinds of options. Keep up the good work Air Canada I will most definitely fly with you again.

The people are great! The trip to Japan is simply never ending!!! Not the problem of the airlines, though.

Boarding was unorganised. The flight was very uncomfortable, the temperature was far too high. On requests to lower it nothing changed.

Plane was crowded, seats narrow, legroom nearly nonexistent. The entertainment feature didn't work for my row and nobody was able to/interested in trying to repair it. This flight was in direct contrast to a very comfortable Lufthansa flight from RDU to Frankfurt about a week earlier.

Problems checking in. Charged for bag which was to be included. Repeated trials with in line check in process

The flight crew, the on-plane service, and the food were fine. The seats lacked cushioning and were uncomfortable compared to other planes from recent flights. The plane was initially delayed one hour and that expanded to 1.5 hours. When we boarded, there was insufficient room for our carry-on bags, which added more time to disembarking from the plane. It appeared the Air Canada staff or the Toronto Airport staff were less than competent to handle whatever the issue was that caused the delays, which was never communicated.

Boarding was haphazard after people with small children or walking difficulties

The smell of vomit from the previous flight was overwhelming for a 9 hour flight. There must be a chemical or product to kill the smell before the next flight boards??!!!

Boarding process was hectic and unorganized. Delayed for hours, THEN delayed for weather.

Due to flights being delayed, we missed our connecting flights and we were flown to a different airlines and we end up losing our luggage's.

We did not get to experience LH cityline Flight cancelled 15 minutes before takeoff No alternatives offered

The boarding process is not well organized at all. It need to be totally revised with an emphasis on order.