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The entire crew went above and beyond. This was our first flight with our 3 month old, and they were accommodating and friendly. The crew is attentive and marks a HIGE difference to the regular runs with Avianca and LATAM.

Better boarding process at Hyderabad airport Better time management by air hostesses in providing the meals

A very disappointing flight on this Emirates business class. Staff were not efficient and service was not the e usual Emirates experience. Good was particularly bad with very dry chicken and drinks that I had to press call button before getting a drink as my food sat and continue to get cold.

Bad Cancel the flight Came back to work only 3 days after Horrible Won’t help with hotel while we stock Horrible Don’t fly with them

The flight experience was good, but connection time was cut shorted because of delayed start.. it would have been helpful if the flight showed which gate/terminal we need to go for connecting flight and flight timing was less than 30 minutes to connect which made ourselves stressful to catch next flight 😔

Everything was superb, only bad point was that the fast track on London Heathrow arrivals was not handed out to me and I had to go back to the gate to collect it.

Plane was old and seats uncomfortable but staff were friendly and helpful

Always my favourite airline. On time, lovely staff, clean comfortable seats. Well done

Much better this time than our previous. We had Been thinking we wouldn’t fly with emirates again. I have a wheat allergy so request a gluten free meal. The meals provided in the past have been mostly inedible. So dry and hard and tasteless. I see what my husband gets given with a packed tray with treats and mine is uninviting and awful. I actually was hangry with little food and not able to eat and enjoy what was given to me 😡 This last flight was an improvement. The first meal was edible tho no treats, why can’t a chocolate be given like on the regular trays. I realise you are trying to make the gluten free a dairy free and probably vegetarian one at the same time to save you dollars tho it’s shocking to receive. The snack sandwich given was much better and edible, not hard and dry as previous trips. The final meal received, Breakfast had more variety and treats on it, thank you for that. At last.!!

The IFE was unstable the entire flight seats are very dated for business class and meals were not good.

Aircraft was spacious compared to American Airlines, food was great, entertainment was much better with a wide variety of options, and the crew was very polite.

Flight was fine overall. What you would expect from economy seats. I did appreciate the amenities (eyemask, earplugs, small toothbrush and toothpaste, thin socks).

Food was good, attendants were friendly. Seats were not comfortable. Did not receive any amenities such as eyemask or earplugs that would have helped sleep. Additionally a large group of passengers boarded very late into boarding and were a disruption for almost the whole flight. Flight attendants did their best but the kids were making so much noise, kicking seats, and half the time no adult was sat with them so they weren’t being managed.

Don't be afraid if you board an Oman Air Airbus A330 - it will take you to Colombo and not Muskat. The Aircraft is leased by Qatar Airways ;-)

Good staff, good intent, decent entertainment. More seat space would always be of benefit

Qatar airways from Doha to guangzhau was excellent big bird Boeing 777 more room and smoothly flight, I Love it

Fantastic, the 787-9 is a very beautifully designed plane and it was a pleasure to fly in the Qsuite. The suite did feel slightly smaller than the 777 variant, and the suite door also felt smaller, as I felt more exposed as passengers and crew walked past. Food was too notch, and the service was fantastic. I wish they’d enforce boarding zones more effectively, but otherwise they did really well.

From Montreal to Doha , we habe two complaints : 1) They want to charge for Seat Selection, claiming that the Class of ticket bought on Kayak did not cover seat selection. It such a penny pinching rule, I told them, since we paid almost $20,000 our 3 tickets , that rule should never exist. Also I reserved my tickets so many months ahead, I expected they will naturally put the family together or move somebody else to keep our family seating together. I filed a complaint, and NOBODY ANSWERED. 2) In Montreal, Qatar has an arrangement with the National Bank Lounge. It was so overcrowded and the Lounge is so bad in terms of service and food, amenities etc... The WORST lounge . Why Qatar not have another arrangement their Business Class clients in Montreal. The Air France KLM Lounger is better, the Air Canada Lounge is better. Qatar should send somebody to take a look ! Joseph Chung

They shld provide food. Between food they are giving 10 hours gap which is toooo much

Wore experience due to delay and took me 3 days to reach my destination.

boarding was quick and painless. entertainment could have been better- but that's also what ipads are for.

WiFi didn’t work for me. as headphones didn’t work either.

Canceled flight for unknown reason after numerous delays and only available flight was the following day yet no compensation. No weather problem. Then had to fill out form to get refund. American used to be a quality airline - no more, very sad!

While the airline gas made a significant improvement in terms of service, the following could bolster the level of service event more: 1) distribute the headphones before takeoff 2) be more mindful when driving the cart during meal time by not smashing it to the armrests of the isleside seats 3) be more mindful not pushing the arm and/or shoulder of passengers that are seated while passing the isle when having wider hips

The main problem was delay. The plane was at the gate early and bags were loaded. However, there was no crew for the flight. They were inbound from LGA and had to land and make their way to our gate. It took more than 40 minutes. Then, once the crew arrived and boarded, one of the crew members had to deplane and then a replacement crew member had to be found. It took another 40 minutes or so to get the final crew member. In all, we took off about 2 hours later than our scheduled departure time. Once in the air, the flight was great. Smooth most of the way. The crew was professional and efficient.

The flight attendants were by our seats often and we had everything we needed. Food was above average and the seats were extremely comfortable. The entertainment was vast, and allowed us to enjoy our time although it took less time then we thought to get home. Good experience and early too!!

My flights had excessive delays, alleged mechanical problems, and overall terrible customer service

American Airlines actually put me on a Delta flight. They didn't have to do that. They could have offered me a flight the next day or even two days later. But, American Airlines agents put me on a Delta airplane from Atlanta to Sao Paulo, instead of going through Miami when my flight to Miami was cancelled. American Airlines made sure that I got to my destination on time. I appreciate that.

entertainment choice was excellent for both movies and audio. Food was quite good. Staff was excellent and flight was on time and smooth.

Flight was 1/2 hour delayed leaving Phoenix. Otherwise it was an average flight. Flight crew on this trip was very nice.

I asked for antibacterial wipes three times and each time I was told they will bring it to me right away with nothing delivered. I finally went to the galley and was told you did not have it. In a post COVID world that is just wrong. The crew was very non compassionate to passengers asking basic questions about food. Very disappointing and makes me reconsider my routing for the future trips.

Good staff help. Seats do not have enough legroom. Bus from plane to terminal was annoying.

Sitting in a hotel in Chicago because I was rebooked due to a missed connection. Very frustrating.

Very disappointed. None of the bags from Newark & Toronto flight were loaded onto connecting flight to Mumbai. And yet, no announcement during the flight. No placard near the luggage carousel in Mumbai. Absolute mayhem at Lufthansa lost & found counter. Each agent taking 20 minutes to record each incident. Stood in line for more than 1 hour, after suffering through a 8 hour flight.

Before the flight I received an email from LH that our seat were changed to other comparable seats. At boarding however we found our reassigned “comparable” seats were directly by the toilet. They sure were no “comparable “ seats and we were quite disappointed!

It was excellent. I upgraded from premium economy to business and it was totally worth it. We were on a 747 and I sat upstairs and enjoyed the privacy. The crew was incredible especially the woman who had been working with you all for 30 years.she was absolutely spectacular as was her cabin. The food was delicious. I would just serve bread with the meal. Don’t take it away!

I am deeply disappointed with Lufthansa’s treatment of my elderly parents during their recent flight. They were supposed to receive assistance with wheelchair service, but the experience was nothing short of a nightmare. Upon arriving at the airport, my parents were left stranded and confused, with no staff available to guide them. Despite being promised help, they were ignored by the ground staff, who were not only indifferent but also incredibly rude. To make matters worse, some of the employees made racist comments, which is absolutely unacceptable especially for passengers with special needs. We will never fly Lufthansa again and urge others to reconsider if they need assistance. My parents were left to navigate a busy airport on their own, which is both dangerous and stressful for elderly passengers with limited mobility. This level of neglect is inexcusable, especially from an airline that claims to prioritize passenger safety and comfort.

Food selection wasnt great, even for flight meals. However staff was e extremely pleasant

Sun express is great. Frankfurt airport is the most horrible airport there is

Boarding was haphazard after people with small children or walking difficulties

Economy extremely cramped. Dinner was not good. Breakfast was quite good. Crew was excellent.

Seats small and uncomfortable (too firm). Boarding process is queue to queue. Food unexciting - and they run out of options very quickly.

The crew will not help you with the overhead bin even if you are business class. If they do, there's always the sentence " we are not supposed to lift anything".... To charge for seat assignment in business class is nothing short of money grabbing/ ripoff. The ground service in London is better than Vancouver, which was atrocious.

Overall American Airlines are good. For a long haul flight I would have appreciated if they had offered water durning the flight, as they don't provide individual water bottles. I applaud their recycling efforts onboard.

Staff member at boarding gate was rude, and more than once!

The issue wasn’t necessarily with British Airlines but was a reaction to their delayed flight from Miami to London on Aug 18. Due to the delay out of Miami, we missed our BA flight with Aer Linguis on the 19th from London to Cork, Ireland. The attendant in London was helpful and rebooked us for a flight later that same day ($120). However, she failed to mention that as a result of the missed flight, our returning flight was also cancelled and the rebooking cost was $451. Disappointed at the lack of communication between airlines and between the agent and the customer.

Great crew! Average flight. T5 at Heathrow is not such as nice experience compared to other major International airports.

My baga are en rome and the other its en heathrow… and its de second time.

Baggage arrived 3 days later. Will not fly with BA again.

Was downgraded from Premium Economy to Economy and no indication of any compensation.