everything was great. I don't use on-board entertainment at all (I just read or sleep), but I appreciate that I couldn't hear anyone else's!
Flight was pathetic, felt like a old plane was modified and brought in service. Didnt like the aircraft at all. Crew and services were good.but aircraft totally dissappointment.
Some Crew were distinguishably fake in their interactions with passengers.
Better boarding process at Hyderabad airport Better time management by air hostesses in providing the meals
A very disappointing flight on this Emirates business class. Staff were not efficient and service was not the e usual Emirates experience. Good was particularly bad with very dry chicken and drinks that I had to press call button before getting a drink as my food sat and continue to get cold.
Bad Cancel the flight Came back to work only 3 days after Horrible Won’t help with hotel while we stock Horrible Don’t fly with them
I have a very good experience flighting with emirates. All my expectations were fit well.
The flight experience was good, but connection time was cut shorted because of delayed start.. it would have been helpful if the flight showed which gate/terminal we need to go for connecting flight and flight timing was less than 30 minutes to connect which made ourselves stressful to catch next flight 😔
Absolutely horrible all around especially for such a long 13-14 hour flight - terrible food - ancient entertainment - legroom worse than a short air Asia flight - not enough toilets
First Class on A380 was an incredible experience with a group of very attentive crew. The only flaw of this flight was the boarding process at Concourse C of DXB where no one was managing the queue. I was at Zone A but arrived when they were already boarding Zone C & D. There was no separate gate for Zone A & B to go through.
We are flying with Swiss for a long time but this time was terrible do to are flight cancellations we are in some bad hotel with out normal food
I like how professional, fast and good the whole experience was.
Everything was great except food . It as okay not good not bad
Flight attendant served beverage to everyone during meal service and forgot about me. Had to call her several times until she realized it. Not a good service for a business class flight
Lots of water brought around by staff which is very important to stay hydrated on a long flight. There provided swiss chocolate icecream! The attention to detail is obvious. They really want to make their passengers entertained and comfortable.
The seats had no space at all beyond the knees. The seat in-front literally reclined on your face, very uncomfortable plane. Was nothing like the normal SWISS experience. The food was okay but could be better.
It was a pleasant experience accept temperature in the plane It was extremely cold in the airplane that I was shivering I got sick because of the extreme cold temperature on my flight
I never share this kind of things but I have to share this out of respect to myself and how surprised I was I got a shoulder injury so I went to Turkey to get a procedure to my shoulder ( I can prove and provide it with documentation from the hospital to you) and on my way in this flight, I asked one of the crew members who’ s name is j. Muller to help me to lift my carry on to put it up in to cabinet and she told me she can’t do it , and I said I m sorry I m injured , I really need help , then can you please find someone who can help me ? And she gave me this nasty attitude and refused to help me . Then I was shocked because all I asked was for help, i didn’t even ask her to put my carry on bag up for me , all I asked her to help me so we can do it together. Then 5 minutes later another crew member who’s name is Jenny Rutz came and asked me if everything is ok And i explained her what happened and she told me if I create more problem, she will not let me fly i was shocked, all I told her was I was injured and I needed some help to put my luggage up . I am extremely shocked and upset , this was so unprofessional, rude and unnecessary. I thought their job is to help us in our flight. She disrespected me , embarrassed me, made me feel like I m a problem and threatened me to get me out of the plane In front of everyone I am 41 years old mature and kind woman, i have never in my life experienced something this unprofessional and this disrespectful ever They both turned something so simple and normal into this terrible experience for me and for the people sitting around me . So it was so uncomfortable and unfair that the other passengers who were sitting around me and next to me got negatively affected by the event and told me to take their phone number so that they can be my witness for the crew member’ rudeness and unprofessionalism I m still very upset how can people be this rude and heartless I will never ever want to fly with your airline company again
Crew was wonderful, snacks were so good and quite a variety for free, food was mediocre, big selection of movies and they kept lavatories pretty clean throughout the flight
It was unclear that additional passport control was needed before boarding. The seats were cramped and uncomfortable even for small persons. The arm rests were unable to be lifted completely out of the way and the media controls cut-out made them uncomfortable to lean on. One audio channel was not working on one of our seats.
The only thing that could have been better, is that the food trays get left way to long after a meal. We had a snack 8 hrs into the trip, and they left us with the boxes and cups for way too long. It is not fun being trapped in your seat unnecessarily
Seating is terrible, having seats so crammed is unacceptable for a 15-hour journey. I cannot stress enough how uncomfortable it is to sit in such an aircraft. Leg space is roomier in a domestic aircraft. I have not experienced this kind of crammy seating in domestic flights either in the US or other international airlines overseas.
Qatar Airways in-flight first/business class service is superior to any US airline; excellent meals are served on short haul flights such as between DXB and DOH.
Fly Qatar Airways is always amazing. Their service and care for details is really very good.
Flight was fine overall. What you would expect from economy seats. I did appreciate the amenities (eyemask, earplugs, small toothbrush and toothpaste, thin socks).
Good staff, good intent, decent entertainment. More seat space would always be of benefit
Qatar airways from Doha to guangzhau was excellent big bird Boeing 777 more room and smoothly flight, I Love it
Fantastic, the 787-9 is a very beautifully designed plane and it was a pleasure to fly in the Qsuite. The suite did feel slightly smaller than the 777 variant, and the suite door also felt smaller, as I felt more exposed as passengers and crew walked past. Food was too notch, and the service was fantastic. I wish they’d enforce boarding zones more effectively, but otherwise they did really well.
From Montreal to Doha , we habe two complaints : 1) They want to charge for Seat Selection, claiming that the Class of ticket bought on Kayak did not cover seat selection. It such a penny pinching rule, I told them, since we paid almost $20,000 our 3 tickets , that rule should never exist. Also I reserved my tickets so many months ahead, I expected they will naturally put the family together or move somebody else to keep our family seating together. I filed a complaint, and NOBODY ANSWERED. 2) In Montreal, Qatar has an arrangement with the National Bank Lounge. It was so overcrowded and the Lounge is so bad in terms of service and food, amenities etc... The WORST lounge . Why Qatar not have another arrangement their Business Class clients in Montreal. The Air France KLM Lounger is better, the Air Canada Lounge is better. Qatar should send somebody to take a look ! Joseph Chung
Online check-in doesn't work. That's why I couldn't give it full Star.
We were offered flight credit to change our flight but for a flight leaving before ours. We went to rebooking and they told us with a Basic ticket they wouldn’t change it because changes aren’t permitted with that fare. Time consuming process - AA should not make that offer in the first place!
The flight was great, and I have never ridden in first class previously so I don't have any practical knowledge of the norm. The flight out to DFW was delayed and I sat in economy which was as expected, not nearly as spoiled as I was in first class which had more general room but that is par for the course. I have no complaints and will wait until I fly American again before I can make a valid improvement. I will fly American again in the future.
boarding was quick and painless. entertainment could have been better- but that's also what ipads are for.
WiFi didn’t work for me. as headphones didn’t work either.
Canceled flight for unknown reason after numerous delays and only available flight was the following day yet no compensation. No weather problem. Then had to fill out form to get refund. American used to be a quality airline - no more, very sad!
The main problem was delay. The plane was at the gate early and bags were loaded. However, there was no crew for the flight. They were inbound from LGA and had to land and make their way to our gate. It took more than 40 minutes. Then, once the crew arrived and boarded, one of the crew members had to deplane and then a replacement crew member had to be found. It took another 40 minutes or so to get the final crew member. In all, we took off about 2 hours later than our scheduled departure time. Once in the air, the flight was great. Smooth most of the way. The crew was professional and efficient.
On an overnight flight people behind me kept lively and loud conversation, which meant I couldn’t sleep. Food was really lousy, im sorry to say.
The flight attendants were by our seats often and we had everything we needed. Food was above average and the seats were extremely comfortable. The entertainment was vast, and allowed us to enjoy our time although it took less time then we thought to get home. Good experience and early too!!
American Airlines actually put me on a Delta flight. They didn't have to do that. They could have offered me a flight the next day or even two days later. But, American Airlines agents put me on a Delta airplane from Atlanta to Sao Paulo, instead of going through Miami when my flight to Miami was cancelled. American Airlines made sure that I got to my destination on time. I appreciate that.
entertainment choice was excellent for both movies and audio. Food was quite good. Staff was excellent and flight was on time and smooth.
The connection between my income flight and the outgoing flight was slightly late and they would not hold the next flight for 7 minutes. The next flight was 4 hours later and we were issued a stand by ticket. So we had to wait to find out if we would even be on that flight. After boarding that flight was delayed for 40 minutes because there wasn’t a ground crew to load the luggage. The airline is not living up to it reputation.
I paid for extra legroom which was not honored and have spent hours trying to get a refund for without success. I have since come to learn Lufthansa has a habit of reassigning seats and making it impossible to get refunds.
I asked for antibacterial wipes three times and each time I was told they will bring it to me right away with nothing delivered. I finally went to the galley and was told you did not have it. In a post COVID world that is just wrong. The crew was very non compassionate to passengers asking basic questions about food. Very disappointing and makes me reconsider my routing for the future trips.
Good staff help. Seats do not have enough legroom. Bus from plane to terminal was annoying.
Sitting in a hotel in Chicago because I was rebooked due to a missed connection. Very frustrating.
Very disappointed. None of the bags from Newark & Toronto flight were loaded onto connecting flight to Mumbai. And yet, no announcement during the flight. No placard near the luggage carousel in Mumbai. Absolute mayhem at Lufthansa lost & found counter. Each agent taking 20 minutes to record each incident. Stood in line for more than 1 hour, after suffering through a 8 hour flight.
Before the flight I received an email from LH that our seat were changed to other comparable seats. At boarding however we found our reassigned “comparable” seats were directly by the toilet. They sure were no “comparable “ seats and we were quite disappointed!
It was excellent. I upgraded from premium economy to business and it was totally worth it. We were on a 747 and I sat upstairs and enjoyed the privacy. The crew was incredible especially the woman who had been working with you all for 30 years.she was absolutely spectacular as was her cabin. The food was delicious. I would just serve bread with the meal. Don’t take it away!
I am deeply disappointed with Lufthansa’s treatment of my elderly parents during their recent flight. They were supposed to receive assistance with wheelchair service, but the experience was nothing short of a nightmare. Upon arriving at the airport, my parents were left stranded and confused, with no staff available to guide them. Despite being promised help, they were ignored by the ground staff, who were not only indifferent but also incredibly rude. To make matters worse, some of the employees made racist comments, which is absolutely unacceptable especially for passengers with special needs. We will never fly Lufthansa again and urge others to reconsider if they need assistance. My parents were left to navigate a busy airport on their own, which is both dangerous and stressful for elderly passengers with limited mobility. This level of neglect is inexcusable, especially from an airline that claims to prioritize passenger safety and comfort.
Food selection wasnt great, even for flight meals. However staff was e extremely pleasant
