Low season | November |
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High season | December |
Cheapest flight | €44 |
Boarding went smoothly, the crew was ok, free coffee and tea. However the seat comfort is 0. The space between seats was not enough to have your own window, which I have never seen before.
Boarding went smoothly, the crew was ok, free coffee and tea. However the seat comfort is 0. The space between seats was not enough to have your own window, which I have never seen before.
75 min flight. No food, no entertainment but flight was good. Got us to where we wanted to go.
I am tall and could not fit my legs forward as the seats were too close together
Good food. Excellent crew service. Clean aircraft. Narrow seats and isle.
There was fog in Amsterdam so many flights were delayed because of the weather. Air France knew that the flight would be delayed by two hours but still boarded the plane on time. Instead of letting the passengers wait at the gate we were crammed into the plane. It was uncomfortable. No refreshments were given. I couldn’t charge my devices onboard.
I tried to upgrade to premium economy anis seat online during the checkin process. The payment didn’t work due to a technical glitch on KLM’s website. I wasn’t able to change my seat unless I called Amsterdam. Since I was in Canada and there’s a time difference this wasn’t practical. So when I arrived early to Ottawa airport my seat wasn’t available and I could only get a middle seat in premium economy which isn’t great. These middle seats are priced at the same rate as an aisle seat which makes no sense.
Seats were comfortable crew members support was very good but AVML ordered or selected by us needs a lot of improvement.
Seats were nice and comfy. Crew was polite and attentive. Business class is awesome and worth the money.
Flight left a few minutes late, but that's it. I wish the seats could be wider and recline more.
Overall a very pleasant flight. No significant issues on either flight. Amsterdam airport is very convenient for connecting
The IFE was quite old, but it worked fine and the content was good. The cabin crew were excellent and the food was as also very good
Great flight because I upgraded to Premium Comfort. Made a huge difference in the experience.
The baggage service at Malpensa was the worst ever. We wanted for over an hour without any information, they broke my suitcase, and the services of the local luggage services company was below any usual services level of a KLM partner.
Overall flight was fantastic.i really enjoy the whole journey .
Little more legroom would have been nice. But it's a very short flight, so it was fine really.
Short flight, some waiting to board, but no issues and no frills.
No staff at the gate and the flights were not posted on the board so we missed our flight. Horrible experience. Be VERY careful flying Norwegian. Super limited ability to communicate with their slim staffing and restricted hours.
Tickets were cheap but it says no where that food was not included, I travel Austrian, Swiss and Turkish airlines all the time always food is included, never flew Norwegian again
Flight & service all top notch but online check-in a poor experience. Clearly a glitch on their website which prevented completion via my Android device. Also no easy way to provide this feedback to the airline so they can fix it!
Had recurring problems with the touch-screen entertainment system repeatedly making up inputs, resulting in the movies randomly jumping forward and backward. With the lack of proper controls, it was also difficult to get back to where the movie was up to. These phantom inputs were so comprehensive that the system even changed the language setting. Despite a schedule 6.25pm boarding time, it was announced in the Delta lounge at 6.15pm that boarding for the flight had started, so of course everything started to head down. While the gate continued to show a scheduled boarding of 6.25pm, it was 6.32pm before boarding actually started. No, not significantly different, and we ultimately ended up landing well before time (and landing time is arguably more important than exactly when boarding starts). Seat comfort was fine, although only a small nook for personal items, food was satisfying for me, and crew was pleasant.
Staff was fine. But plane offers very few free services.
Entertainment system caused delay. But order was restored within one-hour into the flight. Service was good.
I did not go. I rebooked my ticket. Despite that you keep sending me emails and now this survey about a trip that you should know by now did not happen. Very bad, impersonal customer service. Shows you have no idea what's going on with your customers and that you're just spamming with automated, careless communications
Flight delayed 3 hours 45 minutes. Connecting flight changed. Would have missed cruise ship. Had to cancel return flight, because we couldn't just cancel flight to Nice.
Pilot made us late 45 minutes with no explanation, missed our connection, they didn’t care
First off, numerous things were misrepresented. When we purchased the Economy Plus tickets the fare allegedly includes access to lounge. At Logan Airport where the signs points to, there is no longer SAS lounge. We were directed to Delta lounge, which is located at the other end of the terminal. When we got there, Delta reps told us that it is for SAS business class passengers only. The advertised seat selection 30 hrs prior to departure did not work online. When I called SAS, they told me that it was more than 30 hrs before our connecting flight in Copenhagen, although it was less than 30 hrs before the departure for Copenhagen. Customer service representatives would not provide any assistance. The tray table in my seat was not fully unfolding to be able to place the food tray on it. Therefore, I had to keep it on my laps.
When we arrived in Bergen and opened our suitcases, we were shocked! We checked 2 of 3 suitcases and the contents of these 2 suitcases was completely wet!!! It was raining in Oslo and Bergen, but not a hard rain. It seems that someone had gone through our suitcases. There was even sand in the suitcase such that everything had to be laundered when we got to Bergen! We had plastic bags in our suitcases and they had been opened and the interiors of the bags were wet!!! Our valuables were all in our carry-on so nothing was actually stolen. What happened here was unacceptable! There is someone working for Scandinavian Airlines who is not honest and really messed things up for us. Not so sure I would fly SAS again… Marna Skaar
Passengers need to be consistently told by the stewardesses to position their seats up from recline when eating. This is not something passengers should have to request. Common courtesy...
Did not fly HOU to SAT as flight was cancelled.
The flight crew did a good job, the main problem I had was in the layout of the pod itself. I know it does not matter but the connection for the head phones was not A- easy to find, B- very difficult to do based on the placement ( behind the right shoulder, very hard to reach, the type of plug on the frame vs the actual plug of the headphones), C due to the location and the way it connected, it did not allow me to use my own headphones, D- very low quality and very uncomfortable headphones, E- Surprisingly, very old selections of movies, for me, at least. I will still fly with Lufthansa as you deliver a very good product overall and I enjoy the quality of service, the ease and the prices. Thank you.
Well,I miss a flight to Stl with United,they send me to Stl with a different airline, but same day,which was great
Crew was nicer to some people than others for no apparent reason. I had to get an older lady’s attention because she was too busy talking to passengers.
Delay before takeoff, ran out of protein options for the meal served, waited on the tarmac upon landing for and hour, waited in corridor for people mover for 45 minutes and still waited at baggage claim for over 30 minutes. This was after Lufthansa cancelled our flight to Frankfurt. Will definitely be my last option when booking overseas flights.
Because of a thunder storm in JAX we spent more than an hour on the run way in the aircraft. The crew did not even offered water to passengers.
Very cheap airline, with low quality services. Staff not particularly kind
Horrible. My gate did not get updated with our boarding pass. We didn’t receive any communication regarding gate change. Also not enough time was given in between flights. Zero consideration for people who are coming from abroad and have to get through customs and US border patrol
It wasn't clear that there will be additional charge for checked in baggage. Very, very disappointed making me pay extra $75. Food was not tasty and not healthy. Lufthansa used to be good, not any more. Unfortunately has gone down big time and continues to go down.
Food was tasteless, service pretty bad (no water offered after dinner throughout the night); seats were narrow and tight, with very little legroom.