I was not even asked if I want some water. Joke. Steward gave me a biscuit cover in chocolate and did not even look at me.
We have already filed a formal complaint with Air Canada and are considering filing a complaint with the US Dept. of Transportation. Air Canada was impossible to reach in the two days leading up to our flight despite multiple calls and waits of more than one hour. Their website is designed to prevent reaching anyone and simply puts you into one doom loop after another. In the end, due to Air Canada's lack of communciation and unresponsiveness, we could not take this flight. Depending on how Air Canada responds to our complaint, we may never fly this airline again and advise the rest of the world to do the same.
The seats for first class were so close together it was hard to get by one another to go to the bathroom. If I knew that this was first class I would have just paid and flown economy
Check-in in Bogota was extremely slow. Priority line was unsupervised so people were jumping the queue, causing the main line to take an eternity. Each customer at the desk seemed to take 5-10 minutes for some reason.
was wondreful! just let me know what airline im flying in advance!
Older plane, business class was not up to par, entertainment screen small and dim and average food.
Same problem with the entertainment controls being on top of the armrests than on the previous flight, also a Boeing 737 series.
It was delayed then we turned around so not good.
One of the female flight attendants was clearly racist. not willing to answer to a simple question: confirm my seat, as the boarding pass was not clear. I'm not ready to forget her look full of disgust. I fly regularly, I'll make sure to avoid this German company
Everything was excellent. Just keep doing what you are. I would travel with this airlines gain.
It’s not bad, simply it’s not as it used to be years ago.
Staff was great. Space in bathrooms was very good. Boarding went smoothly due to aisles. I would like more room in coach. 2 more inches would be helpful. Lost luggage was a big issue; more on the administrative side than flight related, but diminished the flight experience.
Prompt, efficient boarding. Clean aircraft and knowledgeable crew. Everything on time.
The seats were extremely uncomfortable. I spent €25 on internet and never gained access to it. A flight attendant told me she would file a complaint/report on my behalf but it put me in a very difficult situation.
Flight took off late. Flew business class. Lunch choice was chicken or vegetarian gruel. Chicken was gone by the time the flight attendant got to me. Got the salad, rolls, and desert. Skipped the vegetarian gruel. Almost broke a tooth on the roll. Suspect at it was least three days old...bird food. Wheelchair service (for spouse) at ATH was outstanding. Wheelchair service at FRA was mediocre as usual/expected.
Great flight. Friendly crew. Good food. Nice clean cabin and toilet was a good size. I like the starliner.
Solid old-school airline, comfortable, efficient and pleasant. It's the small things like nice blankets, good legroom and complementary mixed drinks, even in economy class. Can recommend!
Boing 747-8’s are showing their age. The seat back screens are somewhat unresponsive. Even putting the seat “in its original and upright position” required assistance from the guy behind me-after I helped the lady in front of me! I left a ball cap on board. I’ll be flying back in four weeks. I wonder if Lufthansa has a list a found for that kind of stuff in Frankfurt?
Sun express is great. Frankfurt airport is the most horrible airport there is
I did not fly them . They rebooked me on a longer flight to Helsinki. I did not get the food I wanted . Paid more for seats and baggage and now trying to deal with them is. Mess. They reimbursed me for half of cost and not the actual fee I incurred and this was all due to operational reasons . Too many chefs in kitchens and everyone deflects not their problem. Book one airline
