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The boarding was at a dual gate hallway and there was only one spoken explanation about which way to turn to board the correct plane. It wasn't marked visually at the split in the gate. The phone charger did not work at my seat. The temperature was quite chilly throughout the flight and the recorded announcements were extremely loud for a small plane.

I did like the service and the flight was pretty smooth, however I'm tall and leg room was complicated, the bathroom did not have soap and the default snack was quite deceiving and small

To receive in the morning an email and a sms that the flight has been changed at the last minute the flight from 14:00 Paris Montreal (arrive at 15:45 )to the flight of 12:00 Paris Toronto ., than Toronto Montreal arrive at 21:00 . It couldn’t be worse to be able to change for 2 hours ahead !!! And meanwhile changing the flight from direct flight to indirect flight it s not respectful at all !!!!

The plane doesn't have any screens, so it was impossible to watch a movie

Regarding the onboard entertainment system: the dual audio jack is not compatible with a standard earphone jack, so I had to listen to the audio in one ear only. The airline should hand out adapters or replace the hardware. The touchscreen was flaky, sometimes it responded to touch, sometimes it didn't.

The seats for first class were so close together it was hard to get by one another to go to the bathroom. If I knew that this was first class I would have just paid and flown economy

The seats for first class were so close together it was hard to get by one another to go to the bathroom.

I was forced to check my carry-on bag, which I don't appreciate.

Flight was fine. Arrived on time. More room in the seats would be nice, but not something that is likely to happen.

Help from agents in security. As I had not flown in two years, I appreciated their help; very efficient