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Crew were professionals. However, the plane seats are too small -essentially there is no space to move around which for so many hours is almost inhuman but certainly unacceptable. Same with the bad quality of food and the fact that you need to purchase Wi-Fi

There is more space in this economy seat. It felt like a better layout, not so cramped.

I was charged for one of my luggage twice, when I was not supposed to be charged for it

The staff was not at pleasant as those on the first leg of our trip.

Delayed flight with no explanations; poorly managed gate and boarding process.

Staff are really not attentive. Seem rather disinterested in attending to the customers in general.

Not helpful crew! With no care for passengers. No effort made to find the right food.

Crew was excellent. Sat us together after the airline changed our seats. This was the smaller plane/shorter flight so no entertainment or food.

No one came to pick my mom up with the wheelchair

I will not fly them again. Late flight ( no communication as to why)… no one even remotely working to help those with connections that are very narrow off the plane in a hurry … NO ONE understood how to move … and 1/2 the plane was running to connections. I missed mine. Total pain in the arse. A 12 hour trip in total took like 20 hours…. Horrible. 1st Lufthansa flight - and will try not to book them again