Crew were professional and responsive. Food was mediocre and breakfast could do with revampinmg
Food was very ordinary for premium economy, very small portions.
i dont know WHY they call it business class. the seats are NOT significantly wider than economy seats, they just do not let the middle seats be beepked to give the illusion of more space between passengers. the seats do NOT recline any more than economy seats either. the only real difference is the full meal served to business (vs none for economy). I would rather have a wider, lie flat ACTUAL business class seat with no food for a 3 hr flight. this was pretty disappointing to say the least.
There wore nice leather like sits, in my opinion seats lay out bit tight . Crew was great they did averything possible to make averywone comfortable as possible, food was, think worst I ever head on flight, head chicken and yellow rice. Ice cream was a nic treat.
Our previous flight was delayed but they waited for us to board.
Flight was delayed, short time connection to next flight but we make it, service was good, worth to fly just to try thair on board blueberry juce. Eccelent communication with airline.
My American Airlines flight was deleted and you guys never let me know
The entertainment system did not work. And we waited 45 minutes in our seats after we landed before we got to the gate
It was a pleasure definitely going with Iberia on my future travels
Our connecting flight was cancelled and it took us 15 hours to reach our destination.
Zero legroom or space in economy. Flight was delayed into Munich causing a missed connecting flight and other missed bookings. :(
Staff very helpful. Seat comfortable. Food generous and pretty good.
The plane was 3 hours late. What more can I say?!.. This, plus my horrendous experience of the second leg of my trip in where the plane had to be boarded (off and on) without escalators.. but not-covered outside regular steps…!! No… this is my last flight with Lufthansa!! Never again!
Paid for aisle seat and got a middle seat in back. One of the more uncomfortable flights I have been on. Impossible to get a refund.
Lufthansa give one a safe and seamless experience from check-in to baggage pickup
Flight from Washington to Munich it was disappointing. I do not get the seat for what i pay. And the crew were rude with people which speaks other languages than german!
Very cheap airline, with low quality services. Staff not particularly kind
Lufthansa was a great airline. Good communication on what to do at 3:00 am in the morning. I had a 6:00 am flight and when I arrived at the airport there were no attendants. But I remember reading info that told where I was supposed to go. My flight from Munich to Chicago was delayed by 30 minutes. I was very happy with that. Would definitely fly with Lufthansa again!
The checkin process was horrid because of a rude staff, the crew pretty much ignored the request for a bottle of water soon after boarding. Not all the crew were bad, but there are certainly some bad apples in there. This review applies to only the Frankfurt to Dallas leg.
We were very upset when we checked in for our flight to be charged 208,00 euro for luggage fees when the site clearly states we are authorized one checked bag each and one carry-on. We have never experienced anything like this with Lufthansa and are very disappointed. We should be reimbursed this erroneous charge. I can forward all receipts once I am able to scan the them.
