I did not get my baggage at my final destination..poor coordination with connecting flights with partner airlines (Saudi airways). Also the food was very mediocre.
There was 2 hours delay before boarding and 2 hours delay after boarding while waiting in the plane
Very good crew. Food service above average. Seats very small for a 12 hours flight.
Boarding was a disaster being moved by Air France by bus to the plane. The plane should have been at the right gate.
They lost my baggage and I still have not got it back. Disgrace
They lost my lauggage and I STILL HAVE NOT RECEIVED IT. NO ONE IS HELPING! PLEASE HELP FIND MY LOST LAUGGAGE
Extremely poor. First - and oddly enough, Air France denied access to the Business Class lounge at CDG to all of us - although we were all flying Business Class. It is amazing that an airline denies lounge access to its passengers flying on business and paying several thousand dollars each ticket. Second, the food on Business Class on absolutely horrible. Air France must have made an effort to prepare bad tasting dishes (not even the ice cream was good). Third, the cabin temperature was too hot and although we complained many times, it never got cooler.
A disaster. Air France is a real joke. They overcharge us customers for absolutely nothing. Service was very poor, food was mediocre, entertainment non existent, etc. We paid thousands of dollars for our business class tickets and then we were told in Paris we could not access its lounge. Really Air France ? Congratulations on irritating your customers to the sky high level and ensuring we will do everything in our power to discourage others to travel with you.
They again did not offer any functioning WiFi in the transatlantic crossing.
The first half from DC to Paris was very good and the staff were very helpful and humble BUT flight from Paris to Mumbai was sad. 1) it was packed. 2) no space on head compartment 3) crews were unresponsive to the calls 4) one crew member literally banged the bottle of water after giving me glass of water. A little water splashed on me and she was unapologetic 5) with so many hours of flight, little leg space should be taken care else don’t fill your airline till brim which affects your crew and they remove anger on us. 6) huge line for washrooms. 7) 2nd half journey was pathetic
Nice crew - very small plane and uncomfortable, with no entertainment options…
The flight was delayed but at least they let us know early about it (the night before)! Everything after that was smooth!
Easy airport. Luggage was late coming in but was handled quickly by excellent and helpful folks at Lost Luggage who got my luggage to me by 7 am the next morning! Bravo!
Awful. Late. Basic. Phone charger jacks didn't work. No entertainment No coffee even.
Arrived at our connection to find out all 4 of our seats were moved in different parts of the aircraft. Traveling with two small children, this was not going to work. We spoke with the gate attendant and she was not helpful and downright rude. They could only “accommodate” having 2 seats together and this was an international flight. We will not be traveling with air Canada again unless there are absolutely no other options.
As previously mentioned in last review , seats are small and uncomfortable, and baggage fees are high!
We flew from Sacramento to Vancouver for connecting flight to Tokyo. The starting flight used an old plane without entertainment. The Tokyo flight used a new plane with good entertainment. Food was excessive and not that good.
Take off and landing and also the crew were excellent, just we could not received one of our suitcases at Ottawa at the same time we got there, but the associate at Ottawa airport were very nice and helpful so we could receive it on 16th of September.
Flight was cancell at the last minute, We were rescheduled 3 different times and ended up barely making our connecting flight in Dulles ( an airport I will never voluntarily fly through again) The cause was a mechanical issue with air Canada. The many levels of non-ownership involved basically left us holding the bag. Flight was purchase on Kayak, who subbed it out to underpicerm who purchased it through United airlines , who subbed the outgoing to Lufthansa and the return flights to Air Canada. The efforts of the United staff in Lisbon and later in D,C, are the only reason this didn't fail completely. The worst single day of air travel I have encountered including trips that were cancelled. JIMD
The overall experience was very good. Of course, the room between seats could always be a little bigger.....
