Very punctual. Comfortable plane and great entertainment options. The staff was very nice.
Flight was delayed two hours. No snacks and no tv screens. My bag got stuck in Chicago
I completely missed my flight because the first leg was longer than planned. I had to sleep overnight in the airport because no accommodation was provided and then sent to Trinidad in the morning with an anticipated 7 hour layover before my flight to Georgetown which was now with Caribbean Airlines. I tried twice with customer service to see if they could put me on an earlier flight which had seats available but was told it wasn’t possible.
My experience was medium staff where great I dislike flying in triple 7 seats very uncomfortable and no room on jet all the rest of the flights where great
They canceled our flight and left us stranded to figure it out
Long wait before take off without an update for 20 minutes. Flight was good otherwise.
Flight delayed over 2 hours . I was flying bussiness never got food cause they ran out of what i wanted
Waited for our plane from HNL so we didn't miss connection. AMAZING Service for that, then really clean plane. Nice airline attendants.
Was realllly smooth. It was delayed but we were well informed.
As usual, United scheduling is completely misleading. A 54-minute layover at O’Hare is too short to make a lot of connections, especially since the flight landed “on time” but had to wait on the taxiway 15 minutes for a gate to open up. Then it takes another 10 minutes to exit the plane before one can run to another concourse to catch a connecting flight.
Good flight, awful, vindictive, vile customer services in T5 Heathrow.
Horrible. The Athens to London flight was horrible. At some point there was a long piece of toilet paper on the corridor floor for 30min, crew were stepping over it. Only picked up when they rolled out the garbage cart. Not a pleasant site. The whole experience reminded me of easy jet. Not worth the price.
Poor BA get a lot of stick and have some problems getting your bags to the same destination BUT the whole experience is very much 5 star and probably due to excellent, helpful and sooo British staff. We travelled in economy plus.
Flight delay and can’t much help passenger do the change connecting flight.
Economy extremely cramped. Dinner was not good. Breakfast was quite good. Crew was excellent.
Comfortable, pleasant staff, quiet, good entertainment, food, drinks. Better than American (flight back) when we were crammed in and staff sometimes indifferent.
Brand new plane and excellent customer service, also on time departure and arrival at LHR.
Lost bag - again. No help from staff at Nice - they have a handling agent who does nothing No emergency kit Try calling BA - they eventually found the bag - now on later flight. Trying to get someone to help in the short term is impossible. If I am unhappy - then I have to log it on a website. The agent said he was only able to help with future bookings - not assist in the chaos BA had caused. IF YOU WANT SERVICE WHEN THINGS GO WRONG - PICK ANYONE BUT BA. Personally - I'm joining ABBA (Anyone But BA) again.
Flight was on time. Boarding process was tedious. Not much overhead cabin space. Seats very close (front to back). Uneventful trip just the same.
The mushroom rigatoni was very flavorful & made me happy. The flight team was accommodating and friendly & I look forward to using BA again in the future.
