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Terrible because it was cancelled due to volcanic ash clouds in Guatemala while all other airlines kept flying. Had to pay for a hotel to stay overnight in Houston and try to fly next day.

The Crew and the food was the worst I ever had in Business Class. First they told us there were no space for carry on. It was plenty of space over our 2 row seats, we had to ask to let us travel with it which was accepted. They were aware that we had to run for the connection due to the previous flight delay. Have us one hour waiting for more customers and not even offer a glass of water. Then started the service and they started to serve other passengers drinks in business and did not offer any drinks until they serve our pre ordered meal and I ask for something to drink. I had to wait until they finished to serve all passengers until Inget something. The crew was the worts I ever had for Business Class in my life.

Flight was late - I was downgraded from first class to coach

Even though we were delayed, we were able to make our connection

The flight was canceled the day of the flight. United says it was FAA issue, with some 35 flights canceled and more delayed.

Flight delayed over 2 hours . I was flying bussiness never got food cause they ran out of what i wanted

Haven’t used United in a while. Was surprised with the free blanket and earphones. Service was great. Huge plane. 9/.row.

Slight delay but not bad. UA app worked well! Got regular updates of gate changes, etc. Don't have any complaints.

Flight got canceled after a 2 hr delay followed by the to crew timing out. No help with hotels, crew were rude, only help was via an online chat. Got rebooked for a non-direct flight 48hrs later. They could not have cared less regarding how this could create a medical emergency. They refused to give us access to our luggage because it was stuck in their transit area and had to remain their to be loaded on our next flight…so we have the clothes we have in and nothing else. They told us to “go buy clothes” ignoring the fact that Munich shops are all closed on Sunday. We were told we could get refunded for our expenses BUT one crew member told us it would be wise to spend as little as possible as it will “take forever to get your money returned”. I’ll never fly them again.

If other people in flight, followed instructions and were much cleaner.