Stewardess spilled orange juice on my clothes/seat no help no apology just threw napkins at me to clean the mess up. Not Happy.
The plane pushed back from the gate on time. However, it stopped on the ramp, and we waited for over 20 minutes before the aircraft pulled back to the gate. Apparently, something of importance had to be removed from the aircraft by the gate agent. I found this to be odd. The delay was not significant, but I felt that whatever was on the aircraft that had to be taken off, should’ve been done before we pushed back from the gate.
I do prefer to fly United and have always had excellent service, except for bad weather. Flights are on time and staff is alway curtious and helpful
Excellent, professional, actually on time which is rare for late flights. Decent food. I love the new neck pillows! Nice, simple upgrade from the old ones I wasn't sure where to put. I wish they would allow more time for rest. It's a red eye 7 hour flight and meal service was about 3 hours.
Very modern plane. Good seat spacing. Meals were good. Screens had tons of movies and worked
Plane 3 hours late. Missed connection. No help from gate staff. App horrible. Lost connection repeatedly. No service desk. Finally got help from young girl driving cart.
Received an email the night before showing that there would be seatback entertainment on our flight. We get on and there was no seatback entertainment. And then it was a scramble to try to set up the iPads for the kids before takeoff so they could watch something for the four hour flight.
First class felt like economy, seats were horrible, food was horrible, staff inattentive
Wish movie and music choices changed more often. Mostly same from a month or two ago when I last flew.
Was a pain having to leave the plane and reboard but glad the plane was fixed
Very good service from San Jose to Madrid . Ryanair service from Madrid to Brussels 😕
Flight from Costa Rica to Madrid was excellent. Good food and service. The flight from Madrid to Brussels was very poor . No food , no entertainment, no usb … Total package was quite expensive so you should give same service on the second flight
Everything OK , except the plane left more than an hour late so I couldn’t participate in an excursion I had that morning in Brcelona
A 13 hour flight with no food apart from what they offered from a menu you had to pay for. On top of that, there were no blankets, so during the flight when the cabin temperature dropped, everyone was very cold. Neither of these things were highlighted at the time of booking. This is the worst long-haul flight I’ve ever encountered.
At Barcelona, you have to get your passports checked before going to the E gates so give yourself time for that. The restaurants around the D and E gates are really limited compared to prior to passport control. On boarding, the gate staff tried to charge me EUR100 for my carryon, saying it was too big. I put it in their ‘measurement box’ and it fit with the top slightly protruding where the handle was. The gate staff then said my bag was ok to carry and put an ‘approved’ tag on my bag. I was bussed to the plane I boarded a ‘Level’ carrier which I had not heard of before. If you booked through a code share like American, you will be served food and alcohol on the plane. They do not provide complimentary ear phones or blankets. The internet was free but only for texting. WhatsApp worked but Spotify did not. Entertainment choice was adequate, movies were old and selection was limited. On arrival at LAX, my checked in bag was damaged as the wheel was broken. I am taking this up with Iberia. Their website and customer service was moderate in terms of user friendliness. You have to have all your documents and prepared to be patient and persistent. Let’s see how this goes. All n all, for the price I paid, I would recommend Level.
Flight LIN MAD. Checkin was fine (but I must admit that being a Platinum member I skip the lines). Security was fine (they have the new machines where you need not take laptops or liquids out). Longe was OK (BA). Boarding was a mess, the boarding gate personnel were rude and some should simply not be in a customer facing position. Flight in itself was fine, usual Iberia European coach. We were on time and actually time to deliver luggage was better than normal for Barajas
Very well, except that my luggage didn’t arrive in the corresponding flight, but they brought to me the next day.
Was very unhappy with the entire process, from check in to boarding to the comfort of the flight. Did not enjoy the flight on Level.
This was such a bad experience. Iberia in Paris Orly refused to issue the boarding pass for my connecting international flight. They were evasive but said it would be dealt with in Madrid. In Madrid there was no help, no transit desk, I almost missed the flight trying to get the boarding pass and only at the gate they told me they had downgraded me. I really felt abused.
When having a connection at Madrid, it’s extremely confusing. You must travel from your arrival gate, all the way down stairs to a security check point, go up stairs, then downstairs to another security check. Then make your way to your gate. All the while traveling through a “mall” inside the airport which makes it difficult. 10/10 don’t recommend connecting flights through Madrid.
The flight attendants were EXTREMELY personable and appreciated the service, lights going off after dinner (probably the norm, but I haven’t flown evening overnight flights in a while). Thank you!
Great room between the seats, food was excellent, very comfortable overall and could have stayed on the plane even longer
Seating is tight if you don’t upgrade. Food was decent. Boarding and unboarding was efficient. Smooth flight. Could make upgrades more affordable
Boarding crew is unfriendly as i was asked to handover carryon luggage too upto final destination Bangalore I was not prepared for that and i had to travel without my diabetic and hypertension medicines
Flight was great (only a short hop from London to Dublin). Wi-Fi available on board(around 2 euros), power sockets, complimentary water and biscuit. Landin/ takeoff all went without a flaw.
I never made this flight but the staff helped to get me rebooked (see previous review)
Attentive, efficient and pleasant flight crew. Easy to obtain seat selections and exit row. The only issue but one that affected the entire flight was a very uncomfortable seat. Seat design permitted no movement and was very hard and raised toward front of seat.
One particular crew member wasn't helpful in the cabin .
No entertainment and the seats are well worn.! To the point it feels like your sitting in a bowl
Excellent except for checking in at Madrid Airport. Waited in line for over an hour and a half. Not enough ticket agents available and they were moving those with earlier flight times up in order to get them through. People were not happy. Staff did their best to explain, but just not enough to meet the need.
