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The plane’s radio wasn’t working. This delayed the plane for an hour and a half. Then we all broaded and taxied down the runway only to get called back because the radio was still not working. Had to get off the plane and then find another plane making the trip 4 hours delayed. Maybe a different plane should have been chosen sooner?!?!?!

Flight delayed over 2 hours . I was flying bussiness never got food cause they ran out of what i wanted

My flight was completely full. Making me very stressful with people walking around all the time. I believe airlines can do better for entertain people during the flight.

Slight delay but not bad. UA app worked well! Got regular updates of gate changes, etc. Don't have any complaints.

Onboarding process was great and efficient. Plane was very new and entertainment choices were great. The only complain is no meal despite it was a flight that is longer than 6 hours.

Absolute disaster. Rude, uncooperative staff. Staff ignores and pretends you don’t exist when you are asking them a question. Erroneous departure gate and baggage claim information. Equipment not working for purchase of drinks. Overly expensive baggage check-in fees. Overly crowded. Dirty airplane. Passengers coughing incessantly as if they were being gassed. Circled airport in flight several times and waited on the tarmac for 1.5 hours. The worst experience ever. Consider another industry. The travel industry is not for you.

Charging and entertainment didn't work. The meal was horrible. They only came by with the drink cart one time for the 8 hour flight. They did come by with water a couple times.

A/C still wasn't working. Luckily it was only a 14 minute flight

Staff did not care, and very clearly did not want to be serving passengers. Requests were ignored repeatedly. Toilets filthy. Bins were just trash bags hung around the place that were never emptied. It was a challenge to even get a glass of water on a 14 hour flight.

UK Based crew was great. Very friendly and quick. The seats are just too tight and not comfortable. The plane appeared quite old. Food is better on other non-USA based airlines.

Very well, except that my luggage didn’t arrive in the corresponding flight, but they brought to me the next day.

Overall a great. However, the seating is way too narrow, for guys with any shoulder width. Luckily the crew moved the guy next to me, or it would have been miserable.

The flight was decent. I purchased my flight through Iberia, traveling with my elderly mother with mobility issues. I try to pay for luggage and seats online prior but Iberia website directs me to AA website. AA airlines website does not recognize the record locator. My mother and I are separated and each get a middle seat. She is seated the furthest away from a bathroom. I had to sit behind her to see her wave at me to use the bathroom. Lights out on the flight and I could not see her wave and she is not tech savvy to push an attendant button even though I showed her how. The attention to this detail puts AA at the bottom of my list when traveling with my elderly mother. Bad execution and handling when servicing those with extra needs due to mobility. I could not get her to the bathroom because she’s slow and she had to wait for me to get up from my middle seat then move her out of her middle seat. She had an accident which required that I hel her clean up before taking her back to her seat.

Almost great...Need more signs around the airport, especially in Italy Marco Polo.

N/A - missed the flight because of the delay in flight to Madrid

HORRIBLE. 3 hours delayed. Crew did not communicate properly and was rude to passengers enquiring. Delay caused multiple passengers to miss connections.

Seats are too tight. Small space for long flights very inconvenient.

One of our bags did not make the connecting flight in Madrid. We have not received any word today on its location. Seats were so narrow and uncomfortable!

I am very happy always when I fly with Iberia.

Lost luggage, breaking the rest of plans, instead of going to other place from JFK should go home and wait for bag don’t know for how long 1, 2 days.

All and it was good . But no one woke me when meals came around . Please have a don’t not disturb sign if you opted for that . Left very hungry missing all meals .

On board was excellent—a remarkable positive change. Check in was horrifying. Forced to check in branded cabin baggage approved bags weighing 10 and 12 kgs each, because desk insisted these were not fit for overhead lockers. Got charged £160 for two bags. Behaviour of staff was hostile, motivated and rude. Wonder if BA pays commissions on collection, or borrows staff from Airport operator. Basle evidently is an airport used by budget airline— and customers are treated like consumers.

Don't fly thru London Awful and huge U need 4 hrs to transfer cuz u have to tale buses to and fro from airplanes Bad business

Economy extremely cramped. Dinner was not good. Breakfast was quite good. Crew was excellent.

Pretty disappointing. Paid for business class. It was burning up the entire flight. For a 7 hr flight, after the first few hrs. The crew disappeared. Poor service.

The plane was clean. The crew were lovely. Food was good - but seat 1D is a poor location. - the crews cupboard is right near your feet and they visited them frequently swishing the curtain from the galley onto my feet everytime also creating a swish of cold air each time & then slamming the door.

Lost bag and absolutely no assistance in the short term. No-one to help either via phone or at the airport APPAULING

BA used to be a higher level flight experience. Now, like Air France, they’ve reduced the experience. The crew do a great job. However, food offerings for such a long flight were mediocre at best. At no point did they offer a glass of wine, which may be available, but they’ve stopped offering it. I credit BA for not weighing the carry-on bags like AF. I can’t believe that a 51 lb/23 kg bag isn’t included in the price. I don’t know if it’s Kayak gigging us or BA. Either way it’s disgraceful.

The second leg of my flight unexpectedly got canceled. I was stuck at the airport for the whole day and instead of flying out that morning I flew out in the evening. For some of my fellow passengers it was the second cancellation and their original flight was supposed to go out the day before. There was no reason given though getting rebooked was quick even though I would have preferred if I would have been on one of the earlier flights that day. Compensation was a £10 voucher for some food at the airport. I eventually arrived without further incident but but due to the cancellation, it was one of my more frustrating travels of my life.

My flight out of Miami was delayed by 2 hours which meant I had to quickly make other arrangements for pick-up in Glasgow. A $9 voucher for food was issued. That’s not much of a gesture in my opinion.