My flight was delayed d the gate was never updated inside the terminal. If I hadn’t checked my email I would have missed my flight. Also, I paid a total of $5100 for my flight to be. Business or first class. My final leg of my flight from Heathrow to Frankfurt was not to standard of what I expected or experienced in the previous legs of my trip.
This was the best carrier, comfort, service, good food, on time experience on a long haul flight. New, clean, quiet, smooth aircraft!!!
Flight was an hour+ late leaving Munich. We even missed a rescheduled flight from Chicago to Kansas City. Lufthansa was responsive in providing motel and meals.
Very nice. Crew was excellent and our seats had great legroom which we paid extra for so I highly recommend this option when flying internationally.
The staff was not at pleasant as those on the first leg of our trip.
I paid for extra legroom which was not honored and have spent hours trying to get a refund for without success. I have since come to learn Lufthansa has a habit of reassigning seats and making it impossible to get refunds.
The food was straight up bad not gonna lie, seats are uncomfortable so I had to re-adjust my self most of the time, delayed our arrival time by alot.
Crew was great. Flight was delayed by 2 hours. Seat was not comfortable. Overall experience was mediocre.
No assistance as requested. Very late take off. Very hard landing And again , no assistance after landing
My connecting flight was cancelled then delayed for four and a half hours with a €20 voucher for my trouble. I think that is an awful apology because the next flight they put me on was horrible. It was overbooked, the flight attendants were of absolutely zero assistance (embarrassing actually) and the transportation shuttle to the plane was as hot as a sauna. Terrible!
