I bought business class tickets but the seats are exactly like economy with no comfort seats nor an empty seat next to me provided. Very poor, low quality airline.
I don't understand the concept of paying to get your personal luggage onboard and then asked to check it in.... either sell the space or don't, its a hassle to carry those all through the airport just to make a check in at the last minute.
It was a great experience. The only thing I would have changed was that the bathrooms were never cleaned and they got very dirty.
Old airplanes small seats expensive tickets, not as expected overall and not comfortable according to the price
It was an OK flight with below mediocre service by their flight attendants
Wasted a lot of time trying to find the CDG lounge - it was not next to the connecting flight gate like the Air France staff said.
The only reason the overall rating wasn't "excellent" was due to problems in claiming luggage. The bags are delivered to the main area (Cinta 35) for domestic passengers, but to a DIFFERENT ROOM for international arrivees. After waiting 30 minutes, someone (who didn't appear to be from Air France or the airport) told us to go to another area. There we found our bags, which appeared to have been awaiting us for a while. We had to go through a bag check before leaving the airport. If we had been alerted to this possibility, or better yet, been to go directly to Cinta 34, we could have eliminated quite a bit of waiting.
Much better than the major US Carriers especially in Biz Class.
I wish that the meal included a vegetable or even a salad instead of couscous! Why serve chicken with rice AND couscous? Service was good overall though a bit lacking in friendliness. Usually on air france I've been offered a glass of champagne before dinner, wine with dinner, and a digestif after dinner. We were only offered wine this time!
It was not Air France but Air Europa. But confusion over our checked luggage. Whether it was checked all the way to Tenerife or not. It was not. Had to line up again in Departures. At least our Sky Priority was honoured. Flight was fine.
Flight was good and crew was super polite. However, there were around 5 kids screaming the WHOLE 2 hours. I understand kids have to come but parents need to do something to control their children. They make the experience terrible, especially after finishing 16 hour shifts at the hospital I needed some sleep, which I did not get.
My flight was delayed about 1 1/2 hours in Chicago, but other then that it was a good flight.
From the first moment you interact with United Airlines, you can expect nothing less but extreme frustration. The baggage handler at the bag drop seems completely unbothered by the presence of customers waiting in line. No help was extended to load the baggage whatsoever. And if any of your bags is overweight by 0.01 pound they will make you re-distribute everything in your suitcase just to play power trip. When it was time to board no help was extended to customers to locate their seats. Moreover. It was a chaotic mess at the gate when it was unclear who should board first and everyone just bunched up, trying to get on the plane. I am sure the crew was doing their best to perform their jobs while being paid their wages however it shouldn’t be that hard to smile once or twice when you’re in the business if serving customers. It is a shame for the United States of America to have a flagship carrier of such low caliber. Our flight was also delayed by about an hour and a half due to further delays prior to our inbound flight. Being someone who has travelled for both business and leisure in Asia, Europe, and South America I have never experienced such poor quality of service.
The service was good, the food could have been better.
Our flight was understandably diverted to a small regional airport in Laramie, Wyoming due to weather conditions, which I fully recognize and appreciate. However, the low rating stems from the experience that followed: passengers remained on board for over an hour without the option to deplane and stretch, despite the aircraft being stationary. Although the pilot opened the cabin door, only he was permitted to exit. Meanwhile, passengers grew increasingly uncomfortable as warm summer air entered the cabin through the open door, and being in the second row meant we were impacted immediately. While the flight attendants made efforts to keep everyone at ease, I believe allowing passengers to deplane briefly, given the extended delay, would have significantly improved the overall experience.
Great experience…left a bit behind schedule but made up fir that in the air and landed 10 minutes early 😁
get E+, a must for 5 hours flight if you are tall
The flight was canceled the day of the flight. United says it was FAA issue, with some 35 flights canceled and more delayed.
I didn’t get on plane. Passport being processed by consulate with visa application. Tried to cancel through underpricer after purchasing cacelling for any reason. No dice, they are thieves.
I do prefer to fly United and have always had excellent service, except for bad weather. Flights are on time and staff is alway curtious and helpful
Flight cancelled. Major disruption to our travel. Do not use Air Canada from KC. To few flights.
Flight was canceled due to labor dispute. Their customer service said I might be ok since strike was on sat. and I was flying Friday. The next morning it was canceled. It can ruin a trip and add stress.
No issues other than paying twice for my seat selection.
Always good Thought the seatings were a bit tight for food. Made a mess with salad and oil.
Staff was friendly helpful also good timing I rate it a 10 out of 10
Very crowded; wanted us to check in 1 & only carry on full of meds & supplies; crew very reluctant to approve! I’ve lost checked in luggage in past.. It was non negotiable in my mind!
every single person involved showed their joy, working in the airline industry - it created a very pleasant atmosphere for everyone
Check in was incredibly fast, fukuoka was comfortable and crew very pleasant. The only negative was that the boarding was somewhat chaotic, but it so often is these days as airlines tend to board by how much you pay and not by what an orderly process of filling the plane would be.
Your crew was so so so wonderful Only thing sound be great if you kept some phone chargers and converters rest 👌👌👌👌
For boarding, after family with youngsters, you should have 65 and over. Whatever rules, enforce them. It’s frustrating for those who respect them to see aggressive people rush to the gate out of turn…
One one boarding scanner was working to scan 400+ passengers to an Airbus 380. Food in premium economy was mediocre.
Everything was really great just The aircraft was too old and sounded it will break during takeoff
Bad! Disaster!! The LH419 was cancelled after 4 hrs on board with no AC and no toilets
Very friendly, service oriented and responsive crew. Very pleased with th service!
Everything was perfect. That is the most beautiful flight over thenDolomites.
The crew was exceptionally polite and caring. The plane was comfortable. Great experience. Will fly more on Air India because of this experience.
Checkin took along timen only.few angents available at.checkin desk. Customer support over phone no existence
We boarded the plane and waited for 30 minutes ultimately for them to cancel the flight due to engineering issues.
Love the little chocolate bars, and consumer rights in EU regarding stepped refunds when flights are delayed.
No leg room! Either too hot or cold with these guys!
