Much better than the major US Carriers especially in Biz Class.
I wish that the meal included a vegetable or even a salad instead of couscous! Why serve chicken with rice AND couscous? Service was good overall though a bit lacking in friendliness. Usually on air france I've been offered a glass of champagne before dinner, wine with dinner, and a digestif after dinner. We were only offered wine this time!
It was not Air France but Air Europa. But confusion over our checked luggage. Whether it was checked all the way to Tenerife or not. It was not. Had to line up again in Departures. At least our Sky Priority was honoured. Flight was fine.
My wife and I had a row to ourselves after moving seats. There were no TVs and you had to buy food. So we did nothing but had a quick nap. Flight was fine.
The male attended that served are section was a snob. He did not answer my call light when my wine spilled all over the floor. I did not push it again or drew his attention to it. He just ignored the call light when he came to give us our meal, serving the people behind us first. I did not push it again or drew his attention to it to see his reaction. It was so obvious that he was ignoring us. We were in premium economy!
Georgian Airways check in staff initially denied us, because they thought passengers required transit visas to transfer on connecting flights. This required 70 minutes for them to call multiple people to confirm how transfers worked. They did not apologize once accepting our check in. Onboard, the four hour flight gave stale bread with spam slices as lunch. The only included drinks were still or sparkling water.
I did not get my baggage at my final destination..poor coordination with connecting flights with partner airlines (Saudi airways). Also the food was very mediocre.
There was 2 hours delay before boarding and 2 hours delay after boarding while waiting in the plane
Boarding was a disaster being moved by Air France by bus to the plane. The plane should have been at the right gate.
They lost my baggage and I still have not got it back. Disgrace
Fast checkin with the self serve terminal, good communication at the boarding gate.
ANA was great. United was horrible. They bumped us from economy plus to economy and were supposed to contact us for a refund but no luck. We booked the seats 9 months in advance.
The plane was clean. The staff was excellent. The flight attendants were very good. Enjoyable flight. Overall. The seats in the back are too small but, will always be.
I was pleased and I had a very good experience. The staff was friendly and attentive.
Air conditioning in the plane wasn’t working at boarding, this resulted in a delayed departure whilst they addressed the situation. The cabin was uncomfortably hot.
To san Francisco it was ok. From sf to Manila it was horrible
Slight delay but not bad. UA app worked well! Got regular updates of gate changes, etc. Don't have any complaints.
Onboarding process was great and efficient. Plane was very new and entertainment choices were great. The only complain is no meal despite it was a flight that is longer than 6 hours.
It was literally one of the worst travel experiences ever. My flight got delayed by over an hour and there was no communication of this from the gate staff. I realized it by checking the screen periodically. Once on board the flight attendants continued to serve alcohol to a man who was clearly already drunk and that was making a bunch of commotion. Never again will I fly United!
The flight was mostly on time, smooth and deplaning was quick. Baggage was really quick at the claim. Comfort was so-so and I paid for economy plus. It was still too crowded and why was a family of 5 scattered all around the plane?
The service was really good the crew also very good , the comfort excellent!
every single person involved showed their joy, working in the airline industry - it created a very pleasant atmosphere for everyone
If you want your flight to get delayed constantly for 13+ hours and given a 10 dollar food voucher the. I would say take air canada. Worst experience ever.
My flight was delayed for more than 18 hours no accommodations was provided spent the night at the airport
Economy middle seat was so narrow that I could not sit back comfortably with passengers on either side of me. Over the 9-hour flight, with my body slightly twisted most of that time, my previously-healthy left knee became very painful, even though I got up to walk multiple times. The knee is still painful 3 weeks later. Otherwise, it was a nice flight, but I was crippled over my entire vacation.
Your crew was so so so wonderful Only thing sound be great if you kept some phone chargers and converters rest 👌👌👌👌
For boarding, after family with youngsters, you should have 65 and over. Whatever rules, enforce them. It’s frustrating for those who respect them to see aggressive people rush to the gate out of turn…
I was in Business Class row 7 on a 787-9. Both times I didn't get my choice of food. Otherwise, excellent!
A snack would have been nice instead of having to buy food.
Great service, friendly flight attendants. Boarding was easy. Food was airline food, nothing special but okay. Entertainment was great and overall experience really good. would fly with Air Canada again any time
