It is a good airlines, very professional very good food. I wish they offered free luggage is the only thing.
Seats are too cramped, but that is a problem with every airline. I actually enjoyed the meal served.
better announcing at the gate prior to boarding and better organization of various gps
The plane was good - on time! But can the stewardesses smile or actually be nice - not to bark the commands
This time, I traveled in the economy, and it was surprisingly better than the eco-premium (food, comfort, and crew were noticeably worse in premium!)
Lots of water brought around by staff which is very important to stay hydrated on a long flight. There provided swiss chocolate icecream! The attention to detail is obvious. They really want to make their passengers entertained and comfortable.
overall the flight was good and we were happy they waited for us. However, our luggage didn t make it and this caused us a lot of problems.
Ghe issue was with the delay caused by the late boarding. We had to run to catch our next flight, barely made it and then our luggage didn t arrive with us. Really bad organizing.
Excellent Airline. Food, crew and comfort was perfect. Entertainment screens were old. Didn’t like them.
The seats had no space at all beyond the knees. The seat in-front literally reclined on your face, very uncomfortable plane. Was nothing like the normal SWISS experience. The food was okay but could be better.
I’m still missing my bags. I’m soo frustrated
TAP boarding gate agents singled out Group A line to gate check all carry on bags …. Supposedly because of lack on bin space. BUT ALL OTHERS WERE PERMITTED WITH CARRY ON BAGS. Additionally so many passengers entering the plane after us were permitted carry on bags. And when the plane was fully loaded, there was a number of open spaces in the overhead bins. I WILL SEARCH OTHER OPTIONS BEFORE FLYING TAP AGAIN
Baggage check in was very slow. No sign that the check in was TAP until the station opened. Understaffed and overworked team.
The flight schedules are better than some airlines. Their website is terrible, it doesn’t store any information so every time you fly you have to re-enter the data. The flight was late taking off but we still got to our destination on time.
Great overall experience with TAP - would not hesitate to recommend for your next trip to or from Portugal
When I tried to enter my identity details, your app told me information was missing but did not highlight the missing data. This was frustrating. Also, there was an unexplained delay of about 2 hours in taking off. This was also frustrating. Otherwise the experience was good.
Bused out to the plane, then back to the terminal. Plane was delayed for 2 hours - most of that time spent sitting in bus or plane with NO EXPLANATION of what was going on. Departure delay due to crew not showing up on time. FIX THAT. Why do your own international flights NOT have gates with ramps. Being 74 and having to carry my carry ons up and downstairs is awful.
Boarding the plane from 2 entries at the the same time front and back was ridiculous. I boarded from the back for row 7 and others boarded from the front for row 15, for example. We met mid-plane and had to squeeze past each other. Ridiculous
Cancelled flight TP225 from LIS to MIA till next day
Flight delays. Mad rush with no help from staff. Staff for TAP is elusive like the Tasmanian devil... you hear about it but never seen it. Seats were the only thing that was ok as its lie flat, but trying to sleep was like being at a concert as the crew were chit chatting non stop while you are trying to sleep. Food was seriously better in Premium EY on other airlines like Singapore Airlines, Lufthansa, United. We traveled Business Class on TAP. Crew were friendly enough but not very present at lull period of flight.
This flight was delayed and caused me to miss my connecting flight from New York to Boston. I had to rent a car and drive myself home to avoid waiting another 5 hours in the airport.
My Aer Lingus flight (booking ref # 2SU4LF) was the worst travel experience I have ever dealt with. My flight from Paris to Dublin was delayed by over 2 hours which caused me to miss my connecting flight back to the US. I was not able to be rebooked on a new flight for another 3 days. When I finally made it on my rescheduled flight, it was delayed AGAIN, causing me to miss my connecting flight from New York to Boston. At this point I decided to just rent a car since the next flight I would have been able to get in wasn’t for another 5 hours. It was a complete nightmare experience and I will never fly Aer Lingus again. I have requested a refund from the booking company I placed my order with.
Flight was cancelled. There were no Aer Lingus reps to help. I had to rebook my flight and find a hotel. Still had nothing from the airline.
There was a very drunk and disruptive passenger who was on the plane, right behind me. He was already drunk before boarding but was still let on the plane. He kept kicking and hitting the back of my chair the entire flight. It was an early morning flight and had zero rest on that leg
Really lovely trip and flight. The flight staff were so accommodating and warm throughout!
Friendly crew who apologised and explained reason for delay. Good on board service. Rather cramped seating. Late departure.
Very sad, couldn't stop crying. Was an hour delay in Ireland and when we got to Canada the flight was boarded and couldn't get on. Was the last flight of the day. Now in a hotel waiting on a stand by.I have to got o work, so I'll go first available while my son stays in the hotel til one's available
Was not aware that Aer Lingus was like the cut-rate services in the states, with no food or beverage (other then 3.50 Euro coffee) and no screens for entertainment. Was a great flight, but not much in the way of services.
during a very rough flight, I was forced to sit in a last row seat, fell asleep, and was forced to return to my assigned seat after the turbulence. The stewardess then used that seat to sleep.
I didn’t realize Aer Lingus was a “nickel and dime” kind of airline where you had to separately buy all the amenities you wanted. The push to purchase duty-free beauty products was off-putting. And our row had the least amount of leg room I’ve ever dealt with on a flight.
