The quality of service at WestJet has really decline in the past couple years. Now they rarely leave on time and are full of excuses to obviously try to minimize their responsibility for compensation. Reality and what is mentioned at the gate for delaus rarely jive. If you apply for compensation even if appropriate, you are declined. They need to get back to doing the small things great rather than look for more reasons to grab money.
I had a guy behind me kneeing me in the back due to his limited leg room and the stewardess kindly relocated him. I was very grateful.
Flight diverted but info was really poor, ev3n with airport staff. The cats desi was a km away ,
We are experiencing more delays with westjet than other companies. West jet used to be our favorite airline.
Credit to the check-in staff for offering no-charge to check our carryon. We had 2 checked suitcases already, and it was easier instead of at the gate.
The flight was delayed repeatedly, on the day of and in the days and weeks beforehand. The staff are alway fantastic.
Flights were great. Food was great. More information about the requirements for plane transfer in Canada would have been helpful. I almost missed it.
Was a short flight, not good or bad. Extremely cramped and I'm only 6feet 1inches. 295lbs.
See review from the other leg San Antonio to Atlanta.. basically the same experience as the flight was operated by Delta.
Bad food. Not on time. Delayed almost 3 hr. Bad experience.
Check-in in Bogota was extremely slow. Priority line was unsupervised so people were jumping the queue, causing the main line to take an eternity. Each customer at the desk seemed to take 5-10 minutes for some reason.
Very uncomfortable flight: unhappy crew, wifi not working, touchscreen not working, food terrible (‘warm turkey and egg sandwich’ was squashed to an unappetizing mass about 1 cm thick) and the low-quality earphones that AC normally provides free of charge were now being sold for $3.95. I’d like to say I won’t fly with Air Canada again, but their flights are normally better so I’ll likely chance it again.
Republic was fine but Air Canada was terrible in the airport. They issues me a boarding pass that I placed in my wallet and then when I showed up at the airport they had taken the bar code away from the ticket because they changed the flight number even though the flight stayed the same time. This caused me to be unable to go through security and I had to go to Air Canada for help and they were horrible and almost caused me to miss my flight. Luckily I managed to get it figured out on my own phone, not the kiosks, or the agent I asked for help or the long line I was standing in!!
Flight was fine. Arrived on time. More room in the seats would be nice, but not something that is likely to happen.
Unfortunately your planes need maintenance. I am surprised your bathroom in business class was not working in 8 hour flight. Coffee machine was broken. Seat adjustment panel was bad. I will stay away from Air Canada in future travel.
Boarding, offer those who need assistance some time not to be rushed.
I was in Business Class row 7 on a 787-9. Both times I didn't get my choice of food. Otherwise, excellent!
The flight was good, the inflight tv's are too old and hard to work
Liked having internet over the ocean. Arriving meal was not sufficient.
Excellent experience. Smooth boarding, flying and the staff was courteous.
