Love the little chocolate bars, and consumer rights in EU regarding stepped refunds when flights are delayed.
helpful and friendly. The Lufthanza people I dealt with before my holiday were so unhelpful by comparison.
They lost my luggage and despite all follow ups through emails and phone calls they don’t give me an update
It was my first experience in business class. It was everything I expected and more. Service was impeccable, food was delicious and I felt rested once I arrived to London
Boarding was unorganised. The flight was very uncomfortable, the temperature was far too high. On requests to lower it nothing changed.
Everything was fine except the landing. We were off loaded on the tarmac. Squished on busses then driven around for 20 minutes. Dropped at terminal B and needed to be at A so had to wait 20 min in another line to catch a bus then another 20 min wait in customs! How on earth were we to get to our connecting flights!? Not a great first trip with your airline or start of my vacation. The woman on the tarmac was rude too
Delayed flight with no explanations; no jetway boarding so we had to stand on the tarmac in the cold rain. Baggage was lost.
My mother is 87 years old and has knee problems. I have reserved a wheelchair indicating that she is immobile. For her it is very difficult to walk short distances. On arrival in Frankfurt, I was called via my mother's phone, by the female employee who had my mother in a wheelchair. She asked me how many and what color suitcases she has, which I explained. I was very surprised when 15 minutes later my mother walked out with her cane and balancing with great difficulties assisted by a young couple who were pushing her suitcase. Where was the wheelchair and the airport employee? I find this to be a disrespectful and abusive behavior of elderly people. It also raises the question of professional misconduct of the airport personnel in Frankfurt i.e. the female employee who abandoned an 87 year old immobile person by the luggage lane. I would like to inquire about the details i.e. name of that employee.
It was terrible, I was denied to board the plane because I don't have Germany visa, but I don't know I need a visa because all I want is go back to united state and I don't need to enter Germany. When I buy the ticket and checking in I entered my Chinese passport information and I did not get any notifications that I need apply for Germany visa. This trouble is generated totally by Lufthansa and they don't offer any useful help to solve my issue which cause huge problems to my travels.
Flight from Washington to Munich it was disappointing. I do not get the seat for what i pay. And the crew were rude with people which speaks other languages than german!
