€17 Find Cheap Flights from Europe to Knock

Denied boarding passes for connecting flight. Missed connection as a result. Customer services T5 Heathrow airport vile, arrogant people who lied to us and threatened us.

The flight was severely delayed. The check in desk was rude.

Aer Lingus was the actual airline so they handled everything professionally.

Flight got diverted because of an emergency and the crew were fantastic and probably saved that passenger’s life. While in emergency landing some measures could have been taken to prevent additional delays. In general not great experience with BA. I used to fly BA years ago all the time, very disappointed by the whole experience, seats were tight, bathrooms tight.

I enjoyed the flight. I did find it strange that when I arrived at my seat although I had paid for a window seat that I was assigned a middle seat. Thankfully I was between a couple and they wanted to sit together. Please do a better job with this BA!

Expected a lot better service paying for a business class seat. Seemed to be short on staff and did not get the service I expected.

Our headphone plug in was broken, especially we are with 5 years old who like to watch a movie

On board was excellent—a remarkable positive change. Check in was horrifying. Forced to check in branded cabin baggage approved bags weighing 10 and 12 kgs each, because desk insisted these were not fit for overhead lockers. Got charged £160 for two bags. Behaviour of staff was hostile, motivated and rude. Wonder if BA pays commissions on collection, or borrows staff from Airport operator. Basle evidently is an airport used by budget airline— and customers are treated like consumers.

One particular crew member wasn't helpful in the cabin .

No fast track available, no organisation. Unpleasant boarding system at gate 20 at JFK. When giving feedback to the lounge team I was told to talk to the manager instead of taking the feedback.