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The worst travel experience of my life. Boarding chaos, delays and disorganisation at every stage. The worst of many was sitting in freezing temperatures for 10 hours whilst asking all cabin crew to turn the heat up to no avail.

The seats on the plane and at Heathrow Airport are so uncomfortable

Less than average, low level of shared required information needed during the transfer from airport to another, also the used team during boarding In Indianapolis station is Not Professional

Aer Lingus was the actual airline so they handled everything professionally.

British airways keeps canceling our flights. I won’t be booking any future flights with them

Our headphone plug is broken, we can not enjoy our entertainment, especially traveling with 5 year old who like to watch movie

Reasonably comfortable. Plenty of room. Crew were attentive and continually informing passengers of position. Although stuck in runway for 1 hour, weather issues, it felt like we were the crews first priority

We already had a five hour layover in London, and then they cancelled our flight about half hour before we were due to board. They wouldn't give us access to the lounge and hanging around the extremely busy terminal for another three hours until our next flight was crappy. 8 hours in a busy terminal is awful. The least they could have done was give us access to one of their quiet, comfortable lounges for the inconvenience. I heard from others that they do this a lot -- cancel these short flights if they're not completely full. When we got onto the next flight it was absolutely packed and uncomfortable. Just very disappointing. British Airways used to be a great airline to fly with, but it doesn't feel that way at all now.

Don't fly thru London Awful and huge U need 4 hrs to transfer cuz u have to tale buses to and fro from airplanes Bad business

Economy extremely cramped. Dinner was not good. Breakfast was quite good. Crew was excellent.