Terrible plane small airbus good for a 1 hr trip I booked business as it is. A night flight and 4hrs trip it was an ordinary economy seat with no one next to me what a joke what a stupid decision to buy business
better announcing at the gate prior to boarding and better organization of various gps
The plane was good - on time! But can the stewardesses smile or actually be nice - not to bark the commands
I would recommend flying SWISS to anyone. Very impressed by the quality of food. The staff was extremely kind and accommodating. They arranged a shuttle to help a group of passengers make connecting flights when there was a delay.
I have no complaints. The crew was attentive, pleasant and heloful
Ghe issue was with the delay caused by the late boarding. We had to run to catch our next flight, barely made it and then our luggage didn t arrive with us. Really bad organizing.
The seats had no space at all beyond the knees. The seat in-front literally reclined on your face, very uncomfortable plane. Was nothing like the normal SWISS experience. The food was okay but could be better.
It was a pleasant experience accept temperature in the plane It was extremely cold in the airplane that I was shivering I got sick because of the extreme cold temperature on my flight
It was the first time in my life (I’m 54) that I’ve had to pay for drinks on an international flight. Very disappointing. Also, the baggage fees were very steep. I’d rather pay for everything in the price of the ticket than be repeatedly charged for add-ons.
Everything was great, except for food. It was not good. I think I got a food poisoning from the salad.
No real business class on this plane, I had to ask for the food 1.5hrs after take off, super warm beer, very very poor service
No food just water No entertainment possibilities. No jacks to charge phone or anything
No one came to pick my mom up with the wheelchair
Lufthansa employees they has to work more with the customers and they delayed the flight for two hours every 20 minutes every 20 minutes every 20 minutes every 20 minutes
I did not fly them . They rebooked me on a longer flight to Helsinki. I did not get the food I wanted . Paid more for seats and baggage and now trying to deal with them is. Mess. They reimbursed me for half of cost and not the actual fee I incurred and this was all due to operational reasons . Too many chefs in kitchens and everyone deflects not their problem. Book one airline
Overall good flight Aircraft is 787 hence seats are very narrow Asian veg food was better than expected International entertainment on screen had very limited choices
This time it was not good. The plane was not clean. It had a bad smell as if the cabin was not cleaned properly. The small sit pillows were dirty and blankets (even though they were packaged) did mot smell clean. Decaf coffee was disgusting and tasted like instant coffee.
We did not get to experience LH cityline Flight cancelled 15 minutes before takeoff No alternatives offered
The flight was more than an hour late. We got locked inside the gate area with no information whatsoever, no way to get out to get some food. Lufthansa was, again, really disappointing
Terrible. Missed our flight to Newark as well as our flight to London. Complete disaster
I’ve never been charged for coffee on an airline before. Very disappointing
