Great boarding, great short flight but no entertainment whatsoever and no wifi. Prepare to disembark by a staircase.
Transfer at CDG to connecting KLM flight to Amsterdam was a NIGHTMARE. LONG WALKWAYS, NO MOVING WALKWAYS, POOR signage, Have to take a train & No staff visible to help navigate the maze. AVOID TRANSFER AT CDG AT ALL COST.
Good flight with KLM, friendly staff. Food was good, had much worse on other airlines. Selection of drinks also good enough for us. Entertainment was also good. The economy seats are ok and that’s it. For a 12 hour flight I think a little more comfort in the economy seats in pitch and softness would be highly appreciated by the customers and can makte the difference.
There was fog in Amsterdam so many flights were delayed because of the weather. Air France knew that the flight would be delayed by two hours but still boarded the plane on time. Instead of letting the passengers wait at the gate we were crammed into the plane. It was uncomfortable. No refreshments were given. I couldn’t charge my devices onboard.
I tried to upgrade to premium economy anis seat online during the checkin process. The payment didn’t work due to a technical glitch on KLM’s website. I wasn’t able to change my seat unless I called Amsterdam. Since I was in Canada and there’s a time difference this wasn’t practical. So when I arrived early to Ottawa airport my seat wasn’t available and I could only get a middle seat in premium economy which isn’t great. These middle seats are priced at the same rate as an aisle seat which makes no sense.
The food & entertainment really stood out in terms of quality. The nasi goreng & chicken satay were absolutely delicious. It’s great that KLM feature international cuisine.
Seats were comfortable crew members support was very good but AVML ordered or selected by us needs a lot of improvement.
Transavia flight. Couldn't select seat or anything prior to flight. No connection with klm systems. Seats are very crammed. Extremely no frills.
Seats were nice and comfy. Crew was polite and attentive. Business class is awesome and worth the money.
Flight left a few minutes late, but that's it. I wish the seats could be wider and recline more.
My luggage did not make the connection and 4 days later I still have not received it.
I took this flight to be able to fly with Swiss instead of Air Canada from Geneva.. The AC planes have a better outfit in Business class than Swiss, but the service aboard Swiss is really best, first-class, as is the food and beverages. Though using the same plane model (A330-300), the interior setup of the cabin starts to show its age, but IMO the planes are better serviced by Swiss than AC. I had in my recent trips with AC way too many technical problems that led to delays or even complete cancellation of my flight.. Their fleet is aging (average 20+ years) and the maintenance has taken a toll compared to years ago. Cutting costs in every corner has to be paid sometime by someone, and it's the travelers at the end that pays for it. Unfortunately for me, flying directly to Zurich puts a much longer after-fly trip on me than Geneva.. so I might go back to direct flight YUL-GVA, even if I don't like flying with AC.
It is a good airlines, very professional very good food. I wish they offered free luggage is the only thing.
I like how professional, fast and good the whole experience was.
Nothing special.. they could have provided something to eat without a charge
For the price of the ticket it's probably the best service in the world
Everything was great except food . It as okay not good not bad
Seats are too cramped, but that is a problem with every airline. I actually enjoyed the meal served.
The plane was good - on time! But can the stewardesses smile or actually be nice - not to bark the commands
Edelweiss is now Nickle&dimming, not even a complimentary wine on the intercontinental flight. Sitting space is the smallest I have ever seen.
This flight was delayed and caused me to miss my connecting flight from New York to Boston. I had to rent a car and drive myself home to avoid waiting another 5 hours in the airport.
They couldn't do through check-in for us. They took 2 hours to issue just one leg of the boarding pass. They had no idea to handle the case of passengers who travels to USA via Dublin airport. we had tough time time Dublin airport as boarding pass for the US flight was not pre-issued. Hope Aer Lingus will learn to handle such cases which they couldn't learn in in the past 50 years of the service.
There was a very drunk and disruptive passenger who was on the plane, right behind me. He was already drunk before boarding but was still let on the plane. He kept kicking and hitting the back of my chair the entire flight. It was an early morning flight and had zero rest on that leg
Really lovely trip and flight. The flight staff were so accommodating and warm throughout!
Friendly crew who apologised and explained reason for delay. Good on board service. Rather cramped seating. Late departure.
Was not aware that Aer Lingus was like the cut-rate services in the states, with no food or beverage (other then 3.50 Euro coffee) and no screens for entertainment. Was a great flight, but not much in the way of services.
during a very rough flight, I was forced to sit in a last row seat, fell asleep, and was forced to return to my assigned seat after the turbulence. The stewardess then used that seat to sleep.
I didn’t realize Aer Lingus was a “nickel and dime” kind of airline where you had to separately buy all the amenities you wanted. The push to purchase duty-free beauty products was off-putting. And our row had the least amount of leg room I’ve ever dealt with on a flight.
We couldn't talk to aer lingus we had issues with the flight change and aer lingus made us talk to kayak
Very pleasant staff, there was some turbulence but the captain was very apologetic and gave notice where possible.
You gave me a “Never fly Lufthansa” experience for life. You charged me $1760 for reinstating my ticket on a cancelled flight. Service at the airport was terrible. I’m convinced that I should never fly Lufthansa.
Nearly every flight was delayed, I missed a connection at one point and the solution was unbearable. Added nearly 12 hours of travel time to my itinerary and was given no recompense.
Excellent staff and flight experience. Would rather that I had upgraded to Premium Economy for extra space, but I will know to do it next time.
I requested a wheelchair for they haven’t got it, they are old and don’t speech english
They are professional. Nice crew. Still flying Boeing 747. Thank you for that. I love this airplane. Traditional.
Entertainment was good. Food was mediocre. Service was mediocre. New plane was smooth
The flight was delayed but I was still able to board the connecting flight in Munich.
No Wi-Fi or food unless you pay an expensive fee.
They offered water and chocolate I would have preferred a sandwich.
I flew from Brussels to Munich, then from Munich to Denver. The flight from Brussels was only about 2.5 hours and it was okay. But the flight from Munich was about 12 hours and we sat on the plane for a very long time after everyone boarded. I paid something like $75 for a “preferred” seat in economy and it was so cramped my knees rubbed against the hard shell pocket. You couldn’t turn your legs to the side because the passenger next to you was too close. I was on the aisle but couldn’t put my leg out because there was often traffic or carts. Maybe I’m expecting too much but on such a long flight I’d like to see more comfortable seats. I think it was a United A380 plane. I won’t be flying anywhere that far away again. My legs and feet are still swollen 4 days later.
