The food was good. I ate gnocchi with marinara sauce and cheese, salted caramel tiramisu. And later in the trip cheese calzone. I watched 3 movies. The selection is really good. Have new and old movies. The flight attendances were nice and cordially. Overall the 6 hours trip was really pleasant ☺️. Planning the next trip.
Great. Flight departed early and arrived early. Deplaning and baggage claim ww were quick.
Forced to check my bag which fit in carry on, boarded and then sat for over an hour waiting to take off with no explanation.
They separated our seats and moved us to the back of the plane. Hundreds of dollars and thousands of miles used and this was my platinum member experience.
AC barely worked on a 50 minute flight. It was very warm the whole flight. Flight was very bumpy and hard landing.
The flight was canceled two hours before departure, it took over five hours to rebook us on another flight.
The plane was FREEZING SEATS UNCOMFORTABLE Otherwise smooth Thank you
Checking in at the airport the agent only booked the first keg of my trip and had my checked luggage going to the airport with a layover! Never was issued a boarding pass for the second leg or received sticker fir my checked bag. All was well in the end! Delta agents helped to resolve the situation!!!
Our flight was delayed in Atlanta. The staff could have gave us an explanation for the delay and how long it would be.
Boarding was good, was able to get on early and get settled in . Loved the glass of wine before take off. Once in the air the service was amazing, from the snacks, drinks and the food was good. The flight attendants were very good and attentive. Love flying with Delta..
Good food. Excellent crew service. Clean aircraft. Narrow seats and isle.
There was fog in Amsterdam so many flights were delayed because of the weather. Air France knew that the flight would be delayed by two hours but still boarded the plane on time. Instead of letting the passengers wait at the gate we were crammed into the plane. It was uncomfortable. No refreshments were given. I couldn’t charge my devices onboard.
The food & entertainment really stood out in terms of quality. The nasi goreng & chicken satay were absolutely delicious. It’s great that KLM feature international cuisine.
Seats were comfortable crew members support was very good but AVML ordered or selected by us needs a lot of improvement.
Transavia flight, was booked as KLM but i couldnt select seat or access boarding pass with KLM at all. Crammed seating and very no frills experience all around. First and last time.
Seats were nice and comfy. Crew was polite and attentive. Business class is awesome and worth the money.
Flight left a few minutes late, but that's it. I wish the seats could be wider and recline more.
Overall a very pleasant flight. No significant issues on either flight. Amsterdam airport is very convenient for connecting
The IFE was quite old, but it worked fine and the content was good. The cabin crew were excellent and the food was as also very good
It’s chaotic at the bus stop outside of the airport because of the Uber meeting point. You need to be alert and look for the KLM bus which is not branded or labeled. Incorrect information was provided to go to gate 28, when in fact the bus was at gate 27. On the plus side the bus left early and arrived early to Ottawa.
Great pilot, textbook landing in madeira. Everything else, from booking to checkin, plane quality, seat amenities, crew engagement, and overall experience were significantly below standard. I WOULD NOT FLY TAP IF THERE IS ANY OTHER OPTION.
Got in on time. Food was the worst ever. Comfort was terrible. Check in was incredibly bad.
When I tried to enter my identity details, your app told me information was missing but did not highlight the missing data. This was frustrating. Also, there was an unexplained delay of about 2 hours in taking off. This was also frustrating. Otherwise the experience was good.
The flight was delayed without any type of notice. After passing through the gate, people were lined up at the passages boarding bridge standing for about half hour with no clue when they can board after ‘boarding’. No explanation or indication of the new departure time. All you can do is standing up and waiting.
Bused out to the plane, then back to the terminal. Plane was delayed for 2 hours - most of that time spent sitting in bus or plane with NO EXPLANATION of what was going on. Departure delay due to crew not showing up on time. FIX THAT. Why do your own international flights NOT have gates with ramps. Being 74 and having to carry my carry ons up and downstairs is awful.
The flight was cancelled. the staff did not know how to arrange overnight, food and transportation accommodations required by law, causing long lines lasting several hours. the rebooked flight was then delayed 5 times from 9am to 4:45pm
Not much to like. Check-in and bag drop procedures are a crowded, disorganized and confusing mess. Agents were grumpy and unhelpful, somehow expecting passengers to automatically know and understand the airline's procedures. Boarding was chaotic and included a stand-up, sardine-packed bus ride to a stairway pushed up to the aircraft out on the tarmac. Passengers were left waiting in the bus for a lengthy period on both ends. Flight departure and arrival were delayed by passengers scrambling to find space for bags in the overhead storage. Many passengers not in compliance with carry-on rules. Everything you could hate about flying in this ride.
Its a short flight with no entertainment. The food was so so.
We had seats 1 D and 1E which is right to the front as there were no other seats available. It is right up at the galley and toilet. Whole flight was very noisy and busy and we didnt get a good flight or rest the entire flight. Its was a pretty costly Business class fare that felt like Economy class experience.
Not having a delay. Not sure what happened with the service animal biting the crew member.
Liked - efficiency of boarding with 2 jetways. Checkin was with kiosks with helpful and plentiful workers to help with the process. Munich airport security was very automated, efficient and effective. Free wine and beer! Cons - food was only okay in economy class. Plane bathrooms could have been cleaner.
The staff was not at pleasant as those on the first leg of our trip.
I paid for extra legroom which was not honored and have spent hours trying to get a refund for without success. I have since come to learn Lufthansa has a habit of reassigning seats and making it impossible to get refunds.
Had to put carry ons under seat and had no legroom!!!
The flight was cold, no enough blanket and the crew said that they can’t change it. I got very sick in the flight . Most of the kids were coughing.
Both my flight to Germany and my flight from Germany to the USA were delayed which caused me to miss my connection and additional stress. I had to stay overnight in Chicago, compensated by the airline. All very frustrating. We sat in the runway in Germany for over an hour? Which was never explained and caused the additional day of travel.
Everything went well with our flight. I would like to be able to see my connecting flight gate on the flight . We had a short connection time we were nervous and they changed the gate we arrived at. They told us where we were entering and it required a shuttle ride and a map of München airport would have been good on the flight .
No assistance as requested. Very late take off. Very hard landing And again , no assistance after landing
I am deeply disappointed with Lufthansa’s treatment of my elderly parents during their recent flight. They were supposed to receive assistance with wheelchair service, but the experience was nothing short of a nightmare. Upon arriving at the airport, my parents were left stranded and confused, with no staff available to guide them. Despite being promised help, they were ignored by the ground staff, who were not only indifferent but also incredibly rude. To make matters worse, some of the employees made racist comments, which is absolutely unacceptable especially for passengers with special needs. We will never fly Lufthansa again and urge others to reconsider if they need assistance. My parents were left to navigate a busy airport on their own, which is both dangerous and stressful for elderly passengers with limited mobility. This level of neglect is inexcusable, especially from an airline that claims to prioritize passenger safety and comfort.
The connection to LYON was very tight. The flight was nearly finished boarding when we got to the gate
