Service and food were decent, seats are a bit too narrow. Leg room is normal. Bathroom should be cleaned more frequently. WiFi is cumbersome and should be simplified.
I liked the ability to walk and stand in the crew area. I hated the security check experience before boarding. The airport staff were so rude, yelling at us unnecessarily, delaying us on purpose, and even threatening to call the police on us!
Everything was great except that everyone were putting backpacks and small bags in the overhead compartment instead under the seat so there was no room for carry on-s
Istanbul to Miami is a very long flight, somewhat uncomfortable, especially because the seating offers very limited space outside of business class.
Old aircraft, very very low business class standards, no privacy between the seats, horrible old TVs, tiny bathrooms.
Terrible boarding experience, with an incomprehensible assignment of priorities. “Fast track” was the slowest. Poor system planning.
The internet was not working during the 10 hour. This situation was known by the cabin crew before the flight. If so, information should be given to passangers. Some people should work during the flight.
Turkish airlines always is an excellent airline, bottle water, comfort kits were provided. Decent food on board, friendly staffs.
6 hour delay for connecting flight in Istanbul, no real information or support, spend night in lounge which was extremely noisy due to construction works.
Amazing, great airlines to go in business class. Hospitality is amazing. Food is great and lounge in Istanbul is at another level.
It was great. The airline staff was very friendly. The FRA security was a bit harsh doing their job but friendly overall.
Flew on a relatively old Airbus A340. Must have been one of the tightest economy seats I've ever experienced in a 2-4-2 setup. Seat doesn't recline much, and you're basically sitting up-right for the entire 11+ hours. Meal service was curt. The hot/warm dish was half squished causing some of the contents to squeeze out and make a mess when it was tossed onto the tray. TV screen is small for this day and age, and the USB didn't work to charge anything either. However there are lots of movies and tv shows, so that was good.
Seat cushioning, and having at least 1 checked bag free, I dont understand why international flight would not include a checked bag.
There was more leg room than on the overseas flight, which was nice. Boarding was very well organized and the flight very comfortable.
Food service was good. Aircraft was old and needed upgrade such as seats. Flight was delayed about 1 hour.
This was the best carrier, comfort, service, good food, on time experience on a long haul flight. New, clean, quiet, smooth aircraft!!!
They gave us free up grade to a roomier seat.
Amazing! The food was great! Best airline meal ever. The crew was so nice and pleasant.
The plane was clean and the staff courteous and professional. The seat bottom was uncomfortable but only after many hours. It had a pressure point that left me a small bruise on my right leg (very surprising). The pasta was terrible (hard on the edges sticking out and soggy on the bottom edges) but I guess that's how it comes out in a microwave (?). The entertainment was glitching and shutting off every 20 minutes or so but, in the end, we made it home safely with very little turbulence and that's what really matters.
Good staff help. Seats do not have enough legroom. Bus from plane to terminal was annoying.
