Very poor. Our special services attendant gave us incorrect information. I also was mishandled at landing. There was no wheelchair waiting. I fell deboarding the plane. Appalling!
Lack of communication with customers through the delays and poor audio during boarding. No assistance to serve a number of customers with limited time between connecting flights. Lack of empathy from staff. Rebooked on a flight that seemed solely for purposes of taking those that missed their connection the night before. The hostess at the gate arrived late and never expressed any form of compassion or friendliness toward passengers. Just get them on board, so I can go in with my life. Will never fly AA again.
My flight back my reservations were list because they said I didn't pay my pet fee when I had a receipt
horrible our connectig flight was late and we had to rush thru DFW to the next gate with 15 minutes time. Get to gate and its changed. no one knows whats going on . finally get a new gate and the plane has been sent back to the hanger . Boarded 4 hours after our original flight time and then sat at the gate for over an hour as the captian said the cargo doors were open and no one was in the airprot or on the ground to find out what was happening. this caused us to miss the first day of the tour as we missed our transfer and hotel meetup no apologies or accomodations offered to assist
Experience was fine. Seats were cramped, and we had to wait for repairs before we could take of. Even though the door remained open, we were warned that leaving the plane could cause difficulty trying to fly out later. Staff was pleasant, and climate control was fortunately working. We had trouble at the DFW terminal, but I don't think that was AA's fault.
3 hours late. Second consecutive time this month that a flight from DFW was delayed 3+ hours.
Another American flight delay. Gate staff was gratuitously abusive of anyone expressing frustration. This will be my last American Airlines flight
While the airline gas made a significant improvement in terms of service, the following could bolster the level of service event more: 1) distribute the headphones before takeoff 2) be more mindful when driving the cart during meal time by not smashing it to the armrests of the isleside seats 3) be more mindful not pushing the arm and/or shoulder of passengers that are seated while passing the isle when having wider hips
All was pretty good, but we had to sit in the tarmac in CLT for an hour after landing because there was no gate open for us.
Worst flight in terms of service and food. Attendants were inexperienced, no preflight drinks, did come and give us hot towels until well into the flight. The left the Curtin open between main cabin and everyone from the main cabin went to the fist class bathroom. Food was awful! Had the golden chicken and was too lemony and inedible. No offer of coffee after. Awful!
