Our headphone plug in was broken, especially we are with 5 years old who like to watch a movie
Reasonably comfortable. Plenty of room. Crew were attentive and continually informing passengers of position. Although stuck in runway for 1 hour, weather issues, it felt like we were the crews first priority
Not being stuck in the middle seat between strangers but that’s not the airlines fault
Attentive, efficient and pleasant flight crew. Easy to obtain seat selections and exit row. The only issue but one that affected the entire flight was a very uncomfortable seat. Seat design permitted no movement and was very hard and raised toward front of seat.
Comfortable, pleasant staff, quiet, good entertainment, food, drinks. Better than American (flight back) when we were crammed in and staff sometimes indifferent.
Lost our luggage going to Spain. Missed our connecting flight returning to home
Pretty disappointing. Paid for business class. It was burning up the entire flight. For a 7 hr flight, after the first few hrs. The crew disappeared. Poor service.
It would be great to have at least two choices for a food, instead of just plain pasta 😏
It was a one stop flight. What I didn’t realize is that when we landed at London’s Gatwick it was necessary to go through immigration/customs and then go to the departure desk to get a new boarding pass…then pass through security again. There was only a 1 hr/20 min layover which is not nearly enough time to do all that. There were at least 12 people on my flight from Dubrovnik and 7 of them missed the flight to JFK. It was horrendous and British Airways should never have considered it a reasonable thing to do. I, literally, ran the very, very long hallways, up and down escalators and stairs…ran on the moving sidewalks and arrived quite wet from perspiration in time to board. Be sure to give yourself at least 3 hours to make any of those connections at Gatwick.
Cabin crew were not nice. The plane was an hour late arriving.
