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I tried to upgrade to premium economy anis seat online during the checkin process. The payment didn’t work due to a technical glitch on KLM’s website. I wasn’t able to change my seat unless I called Amsterdam. Since I was in Canada and there’s a time difference this wasn’t practical. So when I arrived early to Ottawa airport my seat wasn’t available and I could only get a middle seat in premium economy which isn’t great. These middle seats are priced at the same rate as an aisle seat which makes no sense.

Transavia flight, was booked as KLM but i couldnt select seat or access boarding pass with KLM at all. Crammed seating and very no frills experience all around. First and last time.

Transavia flight. Couldn't select seat or anything prior to flight. No connection with klm systems. Seats are very crammed. Extremely no frills.

Seats were nice and comfy. Crew was polite and attentive. Business class is awesome and worth the money.

Overall a very pleasant flight. No significant issues on either flight. Amsterdam airport is very convenient for connecting

The IFE was quite old, but it worked fine and the content was good. The cabin crew were excellent and the food was as also very good

It’s chaotic at the bus stop outside of the airport because of the Uber meeting point. You need to be alert and look for the KLM bus which is not branded or labeled. Incorrect information was provided to go to gate 28, when in fact the bus was at gate 27. On the plus side the bus left early and arrived early to Ottawa.

Great flight because I upgraded to Premium Comfort. Made a huge difference in the experience.

The baggage service at Malpensa was the worst ever. We wanted for over an hour without any information, they broke my suitcase, and the services of the local luggage services company was below any usual services level of a KLM partner.

Delay, luggage didn’t arrive. Had to go the next day to collect it

No real business class on this plane, I had to ask for the food 1.5hrs after take off, super warm beer, very very poor service

For this long of a flight one would expect some more service, like a snack, entertainment or reclining seats

Extremely tight connection in Frankfurt. Tickets with one hour layover are not realistic even with first flight being on time. Just barely made it and ran most of the way. 😬

Plane was crowded, seats narrow, legroom nearly nonexistent. The entertainment feature didn't work for my row and nobody was able to/interested in trying to repair it. This flight was in direct contrast to a very comfortable Lufthansa flight from RDU to Frankfurt about a week earlier.

The connection between my income flight and the outgoing flight was slightly late and they would not hold the next flight for 7 minutes. The next flight was 4 hours later and we were issued a stand by ticket. So we had to wait to find out if we would even be on that flight. After boarding that flight was delayed for 40 minutes because there wasn’t a ground crew to load the luggage. The airline is not living up to it reputation.

Seats were very small and of poor quality. Service was good.

Seats did not have enough legroom. Reclined seat in front meant very little room to move. Tablet for movies was difficult to tap on. Food was excellent. Staff excellent.

Delayed flight with no explanations; no jetway boarding so we had to stand on the tarmac in the cold rain. Baggage was lost.

SEA to Munich flight was turbulent and you could hear rattling in the plane. The food was TERRIBLE, return flight was better. We will not fly Lufthansa in the future.

Well,I miss a flight to Stl with United,they send me to Stl with a different airline, but same day,which was great

Terrible experience. I was stuck in Germany for two full day because your flights can't leave on time. You guys suck!!!