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Air New Zealand customer reviews
7.9
Based on 482 verified guest reviews
7.9Comfort
7.4Entertainment
8.5Crew
8.2Boarding
7.2Food
Pros +
- "The food tasted good and was fresh, however, the presentation was a bit stodgy." (in 79 reviews)
Cons -
- "The entertainment and sets for domestic flights are good, but not great." (in 40 reviews)
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The flight we had booked was cancelled due to bad weather conditions, but we were lucky to arrive at the airport quite early and got a seat on an earlier flight. The flight was mostly nice, but there were some hefty turbulences towards Queenstown. One of the passengers behaved hysterically. It would have been great if the crew had done something to calm her.
Sitting in an aisle seat equals getting hit by food cart and spilled on multiple times Food: gross and minimalistic Crew: frumpy and kurt Sound on multiple entertainment platforms poor Not an earplug problem, system soundboard poor
Major hassle with the weight of carryon luggage Having to repack bags at airport Not an issue in most of world Ridiculous issue considering the 400 pound gentleman sitting behind us
Overall experience was poor. In general crew was polite in speaking but that was all about it. I am vegetarian so I always carry a cup noodle box with me just in case. So I pressed "CALL" button for hot water for my cup noodle on my seat and waited for 10-15 minutes but nobody came. I personally took the box and went all the way to back of the plane. When I requested stewardess to put hot water in my cup noodle she refused as it was a "safety" hazard. I told her that you always serve coffee and tea these are also hot. But she still refused. I went back to my seat and from the seat I ordered hot water and it was brought to me without any problem. I poured THAT hot water in my cup noodle and ate. I was sitting in seat 36A, which was 2nd row in economy class. After eating my noodle I took the box and went 2 rows in the front where there was a kitchen to throw it. Again the stewardess there told me she didn't have a waste bin there and asked me to go back of the plane and throw it there. Tell me if above experiences are 'ok' for your airline??
Bomb! So good!
Everything very good except the sofa couch not as comfortable as expected.
Liked the non-stop option, can always use more leg room!
No food. Just pretzels.
High efficiency with boarding. Flight crew extremely friendly
Wonderful Airlines…our American Airlines could learn from ANZ. From boarding to landing everyone was professional and gracious. Kiwi’s really are the nicest of all people! Thank you
Air New Zealand flight status
Wed 1/29
Air New Zealand route map – Which destinations does Air New Zealand fly to?
Find out which destinations you can fly to direct with Air New Zealand by entering your departure airport. If you want to know whether Air New Zealand flies a certain route, enter both the departure and destination airport before hitting search.Wed 1/29
All Air New Zealand flight routes
| Flight no. | Departure airport | Arrival Airport | Duration | Mon | Tue | Wed | Thu | Fri | Sat | Sun |
|---|---|---|---|---|---|---|---|---|---|---|
| 551 | Auckland (AKL) | Christchurch (CHC) | 1h 25m | • | • | • | • | • | • | • |
| 5222 | Auckland (AKL) | Whangarei (WRE) | 0h 40m | • | • | • | • | • | • | • |
| 5503 | Christchurch (CHC) | Invercargill (IVC) | 1h 25m | • | • | • | • | • | • | • |
| 5764 | Christchurch (CHC) | New Plymouth (NPL) | 1h 30m | • | • | • | • | • | • | • |
| 686 | Dunedin (DUD) | Wellington (WLG) | 1h 15m | • | • | • | • | • | • | • |
| 5702 | Invercargill (IVC) | Christchurch (CHC) | 1h 20m | • | • | • | • | • | • | • |
| 5318 | Nelson (NSN) | Wellington (WLG) | 0h 40m | • | • | • | • | • | • | • |
| 5257 | Tauranga (TRG) | Wellington (WLG) | 1h 20m | • | • | • | • | • | • | • |
| 607 | Wellington (WLG) | Queenstown (ZQN) | 1h 25m | • | • | • | • | • | • | • |
| 5305 | Wellington (WLG) | Nelson (NSN) | 0h 45m | • | • | • | • | • | • | • |
| 5020 | Napier (NPE) | Auckland (AKL) | 1h 10m | • | • | • | • | • | • | • |
| 681 | Wellington (WLG) | Dunedin (DUD) | 1h 20m | • | • | • | • | • | • | • |
| 377 | Wellington (WLG) | Christchurch (CHC) | 1h 5m | • | • | • | • | • | • | • |
| 99 | Auckland (AKL) | Tokyo (NRT) | 10h 55m | • | • | • | • | • | • | • |
| 284 | Auckland (AKL) | Singapore (SIN) | 10h 35m | • | • | • | • | • | • | • |
| 90 | Tokyo (NRT) | Auckland (AKL) | 10h 35m | • | • | • | • | • | • | • |
| 283 | Singapore (SIN) | Auckland (AKL) | 9h 55m | • | • | • | • | • | • | • |
| 5258 | Wellington (WLG) | Tauranga (TRG) | 1h 15m | • | • | • | • | • | • | • |
| 625 | Auckland (AKL) | Queenstown (ZQN) | 1h 55m | • | • | • | • | • | • | • |
| 5064 | Nelson (NSN) | Auckland (AKL) | 1h 30m | • | • | • | • | • | • | |
| 5092 | Taupo (TUO) | Auckland (AKL) | 0h 55m | • | • | • | • | • | • | |
| 5095 | Auckland (AKL) | Taupo (TUO) | 0h 50m | • | • | • | • | • | • | |
| 5176 | Christchurch (CHC) | Palmerston North (PMR) | 1h 20m | • | • | • | • | • | • | |
| 5808 | Christchurch (CHC) | Tauranga (TRG) | 1h 55m | • | • | • | • | • | • | |
| 5798 | Wellington (WLG) | New Plymouth (NPL) | 1h 0m | • | • | • | • | • | • | |
| 5223 | Whangarei (WRE) | Auckland (AKL) | 0h 40m | • | • | • | • | • | • | |
| 5856 | Christchurch (CHC) | Nelson (NSN) | 0h 55m | • | • | • | • | • | • | |
| 5114 | Palmerston North (PMR) | Auckland (AKL) | 1h 15m | • | • | • | • | • | • | • |
| 5160 | Gisborne (GIS) | Auckland (AKL) | 1h 5m | • | • | • | • | • | • | |
| 5507 | Gisborne (GIS) | Wellington (WLG) | 1h 15m | • | • | • | • | • | • | |
| 608 | Queenstown (ZQN) | Wellington (WLG) | 1h 20m | • | • | • | • | • | • | |
| 384 | Christchurch (CHC) | Wellington (WLG) | 1h 0m | • | • | • | • | • | • | |
| 5199 | Wellington (WLG) | Timaru (TIU) | 1h 25m | • | • | • | • | • | • | |
| 5771 | Napier (NPE) | Christchurch (CHC) | 1h 40m | • | • | • | • | • | • | |
| 5829 | Hamilton (HLZ) | Wellington (WLG) | 1h 15m | • | • | • | • | • | ||
| 5810 | Wellington (WLG) | Hamilton (HLZ) | 1h 15m | • | • | • | • | • | ||
| 5067 | Auckland (AKL) | Nelson (NSN) | 1h 30m | • | • | • | • | • | • | • |
| 5212 | Blenheim (BHE) | Auckland (AKL) | 1h 30m | • | • | • | • | • | • | • |
| 5209 | Auckland (AKL) | Blenheim (BHE) | 1h 30m | • | • | • | • | • | • | • |
| 626 | Queenstown (ZQN) | Auckland (AKL) | 1h 55m | • | • | • | • | • | ||
| 566 | Christchurch (CHC) | Auckland (AKL) | 1h 25m | • | • | • | • | • | • | • |
| 5746 | Dunedin (DUD) | Christchurch (CHC) | 1h 5m | • | • | • | • | • | • | • |
| 5161 | Auckland (AKL) | Gisborne (GIS) | 1h 5m | • | • | • | • | • | • | |
| 5272 | Auckland (AKL) | Kerikeri (KKE) | 0h 50m | • | • | • | • | • | • | |
| 175 | Auckland (AKL) | Perth (PER) | 7h 50m | • | • | • | • | • | • | • |
| 176 | Perth (PER) | Auckland (AKL) | 6h 35m | • | • | • | • | • | • | • |
| 103 | Auckland (AKL) | Sydney (SYD) | 3h 45m | • | • | • | • | • | • | |
| 104 | Sydney (SYD) | Auckland (AKL) | 3h 15m | • | • | • | • | • | • | |
| 5629 | Hamilton (HLZ) | Christchurch (CHC) | 1h 50m | • | • | • | • | • | • | • |
| 5282 | Wellington (WLG) | Gisborne (GIS) | 1h 15m | • | • | • | • | • | • | • |
| 5145 | Auckland (AKL) | Tauranga (TRG) | 0h 40m | • | • | • | • | • | • | |
| 5138 | Tauranga (TRG) | Auckland (AKL) | 0h 40m | • | • | • | ||||
| 221 | Christchurch (CHC) | Sydney (SYD) | 3h 35m | • | • | • | • | • | • | • |
| 5651 | Christchurch (CHC) | Queenstown (ZQN) | 1h 15m | • | • | • | • | • | • | • |
| 417 | Auckland (AKL) | Wellington (WLG) | 1h 10m | • | • | • | • | |||
| 6 | Auckland (AKL) | Los Angeles (LAX) | 12h 5m | • | • | • | • | • | • | • |
| 5 | Los Angeles (LAX) | Auckland (AKL) | 13h 0m | • | • | • | • | • | • | • |
| 5150 | Rotorua (ROT) | Auckland (AKL) | 0h 45m | • | • | • | • | • | • | • |
| 5239 | Rotorua (ROT) | Wellington (WLG) | 1h 15m | • | • | • | • | • | • | • |
| 5230 | Wellington (WLG) | Rotorua (ROT) | 1h 15m | • | • | • | • | • | • | • |
| 5646 | Queenstown (ZQN) | Christchurch (CHC) | 1h 10m | • | • | • | • | • | • | • |
| 5013 | Auckland (AKL) | Napier (NPE) | 1h 5m | • | • | • | • | • | • | |
| 5865 | Nelson (NSN) | Christchurch (CHC) | 0h 55m | • | • | • | • | • | • | • |
| 5192 | Timaru (TIU) | Wellington (WLG) | 1h 15m | • | • | • | • | • | • | • |
| 5273 | Kerikeri (KKE) | Auckland (AKL) | 0h 45m | • | • | • | • | • | • | • |
| 5809 | Tauranga (TRG) | Christchurch (CHC) | 2h 0m | • | • | • | • | • | • | • |
| 5759 | Christchurch (CHC) | Dunedin (DUD) | 1h 5m | • | • | • | • | • | • | • |
| 226 | Sydney (SYD) | Christchurch (CHC) | 3h 10m | • | • | • | • | • | • | • |
| 5776 | Christchurch (CHC) | Napier (NPE) | 1h 35m | • | • | • | • | • | • | |
| 128 | Melbourne (MEL) | Auckland (AKL) | 3h 40m | • | • | • | • | • | • | |
| 5797 | New Plymouth (NPL) | Wellington (WLG) | 0h 55m | • | • | • | • | • | • | |
| 5739 | Wellington (WLG) | Blenheim (BHE) | 0h 30m | • | • | • | • | • | • | |
| 5896 | Wellington (WLG) | Napier (NPE) | 1h 0m | • | • | • | • | • | • | |
| 456 | Wellington (WLG) | Auckland (AKL) | 1h 5m | • | • | |||||
| 192 | Adelaide (ADL) | Auckland (AKL) | 4h 20m | • | • | • | • | • | ||
| 191 | Auckland (AKL) | Adelaide (ADL) | 4h 55m | • | • | • | • | • | ||
| 5883 | Napier (NPE) | Wellington (WLG) | 1h 0m | • | • | • | • | • | • | |
| 125 | Auckland (AKL) | Melbourne (MEL) | 4h 15m | • | • | • | • | • | ||
| 81 | Auckland (AKL) | Hong Kong (HKG) | 11h 10m | • | • | • | • | • | • | • |
| 80 | Hong Kong (HKG) | Auckland (AKL) | 10h 50m | • | • | • | • | • | • | • |
| 699 | Auckland (AKL) | Invercargill (IVC) | 2h 0m | • | • | • | • | • | ||
| 5047 | Auckland (AKL) | New Plymouth (NPL) | 0h 50m | • | • | • | • | • | • | • |
| 696 | Invercargill (IVC) | Auckland (AKL) | 2h 0m | • | • | • | • | • | ||
| 5785 | Rotorua (ROT) | Christchurch (CHC) | 1h 55m | • | • | • | • | • | • | |
| 5831 | Hokitika (HKK) | Christchurch (CHC) | 0h 40m | • | • | • | • | • | • | |
| 5763 | New Plymouth (NPL) | Christchurch (CHC) | 1h 30m | • | • | • | • | • | • | |
| 77 | Auckland (AKL) | Taipei City (TPE) | 11h 10m | • | • | • | ||||
| 78 | Taipei City (TPE) | Auckland (AKL) | 10h 40m | • | • | • | ||||
| 5101 | Auckland (AKL) | Palmerston North (PMR) | 1h 15m | • | • | • | • | • | • | |
| 678 | Dunedin (DUD) | Auckland (AKL) | 1h 50m | • | • | • | • | |||
| 5830 | Christchurch (CHC) | Hokitika (HKK) | 0h 45m | • | • | • | • | |||
| 5030 | New Plymouth (NPL) | Auckland (AKL) | 0h 55m | • | • | • | • | • | • | |
| 5788 | Christchurch (CHC) | Rotorua (ROT) | 1h 45m | • | • | • | • | |||
| 207 | Christchurch (CHC) | Brisbane (BNE) | 3h 55m | • | • | • | • | • | • | • |
| 288 | Shanghai (PVG) | Auckland (AKL) | 11h 25m | • | • | • | • | • | • | • |
| 998 | Auckland (AKL) | Apia (APW) | 4h 0m | • | • | • | ||||
| 187 | Auckland (AKL) | Coolangatta (OOL) | 3h 35m | • | • | • | • | • | • | |
| 999 | Apia (APW) | Auckland (AKL) | 4h 10m | • | • | • | ||||
| 188 | Coolangatta (OOL) | Auckland (AKL) | 3h 10m | • | • | • | • | • | • | |
| 147 | Auckland (AKL) | Brisbane (BNE) | 3h 45m | • | • | • | • | • | ||
| 289 | Auckland (AKL) | Shanghai (PVG) | 12h 20m | • | • | • | • | • | • | • |
| 936 | Auckland (AKL) | Niue Island (IUE) | 3h 30m | • | ||||||
| 937 | Niue Island (IUE) | Auckland (AKL) | 3h 40m | • | ||||||
| 5736 | Blenheim (BHE) | Wellington (WLG) | 0h 30m | • | • | • | • | • | • | |
| 218 | Melbourne (MEL) | Christchurch (CHC) | 3h 25m | • | • | • | • | • | ||
| 213 | Christchurch (CHC) | Melbourne (MEL) | 3h 55m | • | • | • | • | • | • | • |
| 232 | Sydney (SYD) | Queenstown (ZQN) | 3h 0m | • | • | • | • | • | • | • |
| 231 | Queenstown (ZQN) | Sydney (SYD) | 3h 20m | • | • | • | • | • | • | • |
| 671 | Auckland (AKL) | Dunedin (DUD) | 1h 55m | • | • | • | • | • | • | • |
| 75 | Auckland (AKL) | Incheon (ICN) | 12h 0m | • | • | • | ||||
| 76 | Incheon (ICN) | Auckland (AKL) | 11h 15m | • | • | • | ||||
| 946 | Auckland (AKL) | Rarotonga (RAR) | 4h 0m | • | • | • | • | • | • | |
| 945 | Rarotonga (RAR) | Auckland (AKL) | 4h 25m | • | • | • | • | • | • | • |
| 264 | Melbourne (MEL) | Queenstown (ZQN) | 3h 15m | • | • | • | • | • | • | |
| 265 | Queenstown (ZQN) | Melbourne (MEL) | 3h 35m | • | • | • | • | • | • | |
| 28 | Auckland (AKL) | Houston (IAH) | 13h 20m | • | • | • | • | • | ||
| 29 | Houston (IAH) | Auckland (AKL) | 14h 50m | • | • | • | • | • | ||
| 258 | Melbourne (MEL) | Wellington (WLG) | 3h 35m | • | • | • | • | • | • | • |
| 240 | Sydney (SYD) | Wellington (WLG) | 3h 15m | • | • | • | • | • | • | • |
| 249 | Wellington (WLG) | Sydney (SYD) | 3h 40m | • | • | • | • | • | • | • |
| 5185 | Palmerston North (PMR) | Christchurch (CHC) | 1h 20m | • | • | • | • | • | • | |
| 253 | Wellington (WLG) | Melbourne (MEL) | 4h 5m | • | • | • | • | • | • | • |
| 206 | Brisbane (BNE) | Christchurch (CHC) | 3h 30m | • | • | • | • | • | • | • |
| 5622 | Christchurch (CHC) | Hamilton (HLZ) | 1h 45m | • | • | • | • | • | • | • |
| 8 | Auckland (AKL) | San Francisco (SFO) | 12h 10m | • | • | • | • | • | • | • |
| 7 | San Francisco (SFO) | Auckland (AKL) | 13h 0m | • | • | • | • | • | • | • |
| 5151 | Auckland (AKL) | Rotorua (ROT) | 0h 45m | • | • | • | • | • | • | |
| 148 | Brisbane (BNE) | Auckland (AKL) | 3h 15m | • | • | • | • | • | • | |
| 272 | Brisbane (BNE) | Wellington (WLG) | 3h 35m | • | • | • | • | • | • | |
| 273 | Wellington (WLG) | Brisbane (BNE) | 4h 0m | • | • | • | • | • | • | |
| 902 | Auckland (AKL) | Papeete (PPT) | 5h 0m | • | ||||||
| 903 | Papeete (PPT) | Auckland (AKL) | 5h 40m | • | ||||||
| 24 | Auckland (AKL) | Vancouver (YVR) | 13h 0m | • | • | • | • | • | ||
| 23 | Vancouver (YVR) | Auckland (AKL) | 13h 55m | • | • | • | • | • | ||
| 970 | Auckland (AKL) | Nuku‘alofa (TBU) | 2h 55m | • | • | |||||
| 971 | Nuku‘alofa (TBU) | Auckland (AKL) | 3h 0m | • | • | |||||
| 2 | Auckland (AKL) | New York (JFK) | 15h 45m | • | • | • | ||||
| 1 | New York (JFK) | Auckland (AKL) | 18h 5m | • | • | • | ||||
| 952 | Auckland (AKL) | Nadi (NAN) | 3h 15m | • | • | • | • | • | ||
| 953 | Nadi (NAN) | Auckland (AKL) | 3h 10m | • | • | • | • | • | ||
| 10 | Auckland (AKL) | Honolulu (HNL) | 8h 30m | • | • | • | ||||
| 9 | Honolulu (HNL) | Auckland (AKL) | 8h 55m | • | • | • | ||||
| 195 | Auckland (AKL) | Hobart (HBA) | 3h 55m | • | ||||||
| 198 | Hobart (HBA) | Auckland (AKL) | 3h 30m | • | ||||||
| 63 | Denpasar (DPS) | Auckland (AKL) | 7h 40m | • | • | |||||
| 62 | Auckland (AKL) | Denpasar (DPS) | 8h 35m | • | • |
Top Air New Zealand flight routes
Top airports served by Air New Zealand
- Auckland Intl Airport (AKL)
- Christchurch Airport (CHC)
- Wellington Airport (WLG)
- Nelson Airport (NSN)
- Napier Hawkes Bay Airport (NPE)
- Tauranga Airport (TRG)
- Queenstown Intl Airport (ZQN)
- Palmerston North Airport (PMR)
- New Plymouth Airport (NPL)
- Dunedin Airport (DUD)
- Hamilton Airport (HLZ)
- Blenheim Airport (BHE)
- Sydney Kingsford Smith Airport (SYD)
- Gisborne Airport (GIS)
- Melbourne Airport (MEL)
Air New Zealand contact information
- NZIATA code
- +64 800 747 777Call
- airnewzealand.euVisit
Overview of Air New Zealand
Operating the majority of its international services out of its primary base in Auckland, Air New Zealand flies to more than 15 countries across the globe. Longer distance flights reach both North and South America, while there is also a wide range of services offered within the Asia and South Pacific region. Secondary hubs are located in Christchurch and Wellington, which help ease the load of domestic routes within New Zealand and to Australia.
Air New Zealand joined Star Alliance in 1999 and has been one of the longest-associated members. Through partnering with major carriers such as United Airlines, Lufthansa, Air Canada and Turkish Airlines, customers can benefit from more departure time options and smoother flight transfers. Additional codeshare agreements are held with Etihad Airways, Qantas, Alaska Airlines and Fiji Airways. Air New Zealand Link operates as a subsidiary of the major airline and focuses on connecting regional destinations.
If you are traveling on a long-haul transcontinental trip it is likely you will board a Boeing aircraft such as the 787 Dreamliner. For short-to-medium routes within Asia, the airline prefers Airbus planes like the A320 series. In alignment with being the national flag carrier of New Zealand, the fleet is decorated with a silver fern.
Passengers traveling in the Economy cabin can choose the standard budget-friendly fare or upgrade to either the Skycouch or Premium Economy section. Traveling in Skycouch involves booking an entire row, which can then be flattened out to make a comfortable seating or play area. Seats in Premium Economy have approximately 41 in of legroom, while Business Class passengers are treated to a memory foam mattress and guaranteed direct aisle access.
Air New Zealand information
| IATA code | NZ |
|---|---|
| Routes | 154 |
| Top route | Wellington to Auckland |
| Airports served | 49 |
| Top airport | Auckland Intl |
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