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Hong Kong Airlines customer reviews
5.5
Based on 24 verified guest reviews
7.4Crew
6.3Comfort
4.8Food
5.9Boarding
4.0Entertainment
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Watch for "bait and switch" - cheap prices, but not obvious at all at point of purchase that there will be an undisclosed charge for baggage - and less obvious that you will have to purchase baggage at an eye-watering level. Better still, if you go this airline, leave your gear behind and buy a complete wardrobe when you arrive in country and still be ahead. The staff were very pleasant, both at counter staff level - they were clearly unnerved by having to charge - and on board.
No entertainment service which equates them with budget airlines. But their fare are regular airline fares. Aircraft are old and seats are worn.
The crews at check in counter are not professional, they are talking and playing around. Also no entertainment on the plane
2 failed landing attemps before going to Nagoya airport for refueling. After 3 hours of taxiing, we still needed 3 attemps before a succeeded landing (after the 5th attempt finally!). In total, 11 hours inside the plane instead of 4h30, and with only a crappy piece of bread to feed us. A shame.
Cons:I boarded 90 minutes late.
Pros:On time.
Cons:No entertainment was provided.
Pros:No IFE without warning. 16 hrs. of nothing. very uncomfortable seats. Flight admits HKA going under and can not pay bills, customers suffer.
Cons:No IFE without warning. 16 hrs. of nothing. very uncomfortable seats. Flight admits HKA going under and can not pay bills, customers suffer.
Pros:No IFE without warning. 16 hrs. of nothing. very uncomfortable seats. Flight admits HKA going under and can not pay bills, customers suffer.
Cons:No IFE without warning. 16 hrs. of nothing. very uncomfortable seats. Flight admits HKA going under and can not pay bills, customers suffer.
Pros:This airline is going out of business in the US. They have had great fares from LAX to Hong Kong and Bangkok. It seems the airline has been mismanaged or has had political restraints despite always being full. I was lucky to purchase the last roundtrip flight LAX HKG BKK before the online bookings were pulled for the LAX route. Hence, my flight to HKG and the return to LAX were empty flights, which is such a loss for an already dying airline. The crew were still polite and hardworking unlike US airlines.
Cons:Now you cant fly LAX or SFO to Asia on this airline. Bezos or Gates should buy the airline.
Cons:Entertainment needed
Hong Kong Airlines flight status
Fri 12/20
Hong Kong Airlines route map – Which destinations does Hong Kong Airlines fly to?
Find out which destinations you can fly to direct with Hong Kong Airlines by entering your departure airport. If you want to know whether Hong Kong Airlines flies a certain route, enter both the departure and destination airport before hitting search.Fri 12/20
All Hong Kong Airlines flight routes
| Flight no. | Departure airport | Arrival Airport | Duration | Sun | Mon | Tue | Wed | Thu | Fri | Sat |
|---|---|---|---|---|---|---|---|---|---|---|
| 220 | Hong Kong (HKG) | Nanjing (NKG) | 2h 40m | • | • | • | • | • | • | • |
| 115 | Hangzhou (HGH) | Hong Kong (HKG) | 2h 35m | • | • | • | ||||
| 780 | Bangkok (BKK) | Hong Kong (HKG) | 2h 55m | • | • | • | • | • | • | • |
| 221 | Nanjing (NKG) | Hong Kong (HKG) | 2h 35m | • | • | • | • | • | • | • |
| 236 | Hong Kong (HKG) | Shanghai (PVG) | 2h 40m | • | • | • | • | • | • | • |
| 610 | Hong Kong (HKG) | Tokyo (NRT) | 4h 15m | • | • | • | • | • | • | • |
| 612 | Hong Kong (HKG) | Osaka (KIX) | 3h 50m | • | • | • | • | • | • | • |
| 741 | Hong Kong (HKG) | Phuket City (HKT) | 4h 0m | • | • | • | • | • | • | • |
| 742 | Phuket City (HKT) | Hong Kong (HKG) | 3h 15m | • | • | • | • | • | • | • |
| 613 | Osaka (KIX) | Hong Kong (HKG) | 4h 30m | • | • | • | • | • | • | • |
| 640 | Hong Kong (HKG) | Fukuoka (FUK) | 3h 20m | • | • | • | • | • | • | • |
| 237 | Shanghai (PVG) | Hong Kong (HKG) | 2h 55m | • | • | • | • | • | • | • |
| 641 | Fukuoka (FUK) | Hong Kong (HKG) | 4h 20m | • | • | • | • | • | • | • |
| 611 | Tokyo (NRT) | Hong Kong (HKG) | 5h 30m | • | • | • | • | • | • | • |
| 691 | Sapporo (CTS) | Hong Kong (HKG) | 6h 10m | • | • | • | • | • | • | • |
| 707 | Hong Kong (HKG) | Denpasar (DPS) | 5h 10m | • | • | • | • | • | • | • |
| 706 | Denpasar (DPS) | Hong Kong (HKG) | 5h 0m | • | • | • | • | • | • | • |
| 254 | Hong Kong (HKG) | Taipei City (TPE) | 2h 0m | • | • | • | • | • | • | |
| 255 | Taipei City (TPE) | Hong Kong (HKG) | 2h 20m | • | • | • | • | • | • | |
| 687 | Kumamoto (KMJ) | Hong Kong (HKG) | 4h 0m | • | • | • | • | |||
| 686 | Hong Kong (HKG) | Kumamoto (KMJ) | 3h 5m | • | • | • | • | |||
| 690 | Hong Kong (HKG) | Sapporo (CTS) | 4h 50m | • | • | • | • | |||
| 293 | Taichung City (RMQ) | Hong Kong (HKG) | 1h 55m | • | • | • | • | |||
| 622 | Hong Kong (HKG) | Incheon (ICN) | 3h 50m | • | • | • | • | |||
| 290 | Hong Kong (HKG) | Taichung City (RMQ) | 1h 40m | • | • | • | • | |||
| 2503 | Xining (XNN) | Hong Kong (HKG) | 3h 45m | • | ||||||
| 2731 | Hong Kong (HKG) | Koror (ROR) | 4h 15m | • | ||||||
| 2502 | Hong Kong (HKG) | Xining (XNN) | 3h 45m | • | ||||||
| 2732 | Koror (ROR) | Hong Kong (HKG) | 3h 45m | • | ||||||
| 670 | Hong Kong (HKG) | Kagoshima (KOJ) | 3h 15m | • | • | • | ||||
| 671 | Kagoshima (KOJ) | Hong Kong (HKG) | 3h 45m | • | • | • | ||||
| 584 | Hong Kong (HKG) | Sendai (SDJ) | 3h 55m | • | • | • | ||||
| 112 | Hong Kong (HKG) | Hangzhou (HGH) | 2h 25m | • | • | • | ||||
| 750 | Chiang Mai (CNX) | Hong Kong (HKG) | 2h 45m | • | • | • | • | • | • | • |
| 749 | Hong Kong (HKG) | Chiang Mai (CNX) | 3h 5m | • | • | • | • | • | • | • |
| 658 | Hong Kong (HKG) | Okinawa (OKA) | 2h 35m | • | • | • | • | • | • | • |
| 657 | Okinawa (OKA) | Hong Kong (HKG) | 2h 50m | • | • | • | • | • | • | • |
| 779 | Hong Kong (HKG) | Bangkok (BKK) | 3h 15m | • | • | • | • | • | • | • |
| 169 | Hong Kong (HKG) | Sanya (SYX) | 1h 40m | • | • | • | • | • | • | |
| 170 | Sanya (SYX) | Hong Kong (HKG) | 1h 35m | • | • | • | • | • | • | |
| 497 | Chongqing (CKG) | Hong Kong (HKG) | 2h 10m | • | • | • | • | • | • | |
| 453 | Chengdu (TFU) | Hong Kong (HKG) | 2h 30m | • | • | • | • | • | • | |
| 239 | Shanghai (SHA) | Hong Kong (HKG) | 2h 45m | • | • | • | • | • | • | |
| 452 | Hong Kong (HKG) | Chengdu (TFU) | 2h 35m | • | • | • | • | • | • | |
| 238 | Hong Kong (HKG) | Shanghai (SHA) | 2h 25m | • | • | • | • | • | • | |
| 585 | Sendai (SDJ) | Hong Kong (HKG) | 5h 25m | • | • | • | ||||
| 629 | Incheon (ICN) | Hong Kong (HKG) | 4h 5m | • | • | • | • | • | • | |
| 305 | Beijing (PEK) | Hong Kong (HKG) | 3h 50m | • | • | • | • | • | ||
| 496 | Hong Kong (HKG) | Chongqing (CKG) | 2h 40m | • | • | • | • | |||
| 304 | Hong Kong (HKG) | Beijing (PEK) | 3h 35m | • | • | • | • | |||
| 665 | Nagoya (NGO) | Hong Kong (HKG) | 4h 55m | • | • | • | • | |||
| 548 | Hong Kong (HKG) | Da Nang (DAD) | 2h 0m | • | • | • | • | |||
| 549 | Da Nang (DAD) | Hong Kong (HKG) | 1h 50m | • | • | • | • | |||
| 664 | Hong Kong (HKG) | Nagoya (NGO) | 3h 25m | • | • | • | • | |||
| 107 | Hong Kong (HKG) | Haikou (HAK) | 1h 45m | • | • | • | ||||
| 108 | Haikou (HAK) | Hong Kong (HKG) | 1h 35m | • | • | • |
Top airports served by Hong Kong Airlines
- Hong Kong Intl Airport (HKG)
- Bangkok Suvarnabhumi Airport (BKK)
- Tokyo Narita Airport (NRT)
- Shanghai Pu Dong Airport (PVG)
- Osaka Kansai Intl Airport (KIX)
- Taipei City Taiwan Taoyuan Intl Airport (TPE)
- Okinawa Naha Airport (OKA)
- Nanjing Lukou Intl Airport (NKG)
- Hangzhou Airport (HGH)
- Beijing Capital Airport (PEK)
- Incheon Intl Airport (ICN)
- Sanya Phoenix Intl Airport (SYX)
- Shanghai Hongqiao Intl Airport (SHA)
- Haikou Meilan Intl Airport (HAK)
- Fukuoka Airport (FUK)
Hong Kong Airlines contact information
- HXIATA code
- +852-3916-3666Call
- hongkongairlines.comVisit
Overview of Hong Kong Airlines
Operating predominantly within the Asia Pacific region, Hong Kong Airlines also connects to North America. Services are available to more than 10 countries, including Japan, Vietnam, Thailand, South Korea, Canada, and the United States. It is one of the few carriers that reaches the isolated states of the Maldives and Northern Mariana Islands. The majority of international flights are operated out of their hub in Hong Kong. Following on from being awarded a 4-star certificate by Skytrax in 2011, Hong Kong Airlines was voted the 2nd Best Regional Airline in Asia in 2017.
The airline exists as a member of the HNA Group, which is based in Haikou and also manages real estate, tourism and financial services. Codeshare agreements are in place with carriers such as Etihad Airways, EVA Air, Turkish Airlines, Air India and Fiji Airways. These agreements provide customers more transfer options and the ability to reach more destinations.
Hong Kong Airlines operates a fleet of entirely Airbus aircraft. Most of the fleet consists of models in the A330 and A350 family, which are designed to carry passengers on medium-to-long haul flights. The tail of the fleet is red with a stylized bauhinia flower in yellow.
Customers can choose between Economy and Business Class when flying. Personal TVs are not fitted in the Economy section; however, handheld tablets are provided to passengers as an alternative form of entertainment. Business Class features flatbed reclining seats and specialized amenity kits that emphasize Hong Kong’s history and culture. The Business cabin has a 1 x 2 x 1 configuration, meaning all seats have direct aisle access.
Hong Kong Airlines information
| IATA code | HX |
|---|---|
| Routes | 68 |
| Top route | Hong Kong to Tokyo Narita Airport |
| Airports served | 35 |
| Top airport | Hong Kong Intl |
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