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Sky Airline customer reviews
6.4
Based on 123 verified guest reviews
4.9Food
6.5Boarding
7.2Crew
4.7Entertainment
6.2Comfort
Cons -
- Communication about which bag fees were required. (in 4 reviews)
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This airline scams people into paying multiple times for their baggage. I prepaid $150 for my son's baggage roundtrip from Miami to Cusco. We he checked in at Miami, they said it was not paid for in their system and they would not let him board the plane unless he paid $88 for the baggage despite him showing the receipt that I had already paid. THEN, when he landed in Lima, they told him he had to pay another $73 for his bag to get to Cusco or they would not let him board...even though he now had 2 receipts showing he paid! I called to let them know of this error and that I wanted to be refunded for the additional $161 they charged him. I also wanted to make sure that it was showing in the system that we had already paid for the baggage so that this would not happen again on his return flight. They assured me it was in the system, but when we went to check in for his return flight, they said it was not in the system (despite me showing all 3 of our previous receipts and where it had come out of my bank account) and made us pay another $73 for his baggage or they would not let him on his return flight! I have called twice and emailed twice with no resolution. We paid $384 for one normal size and weight bag. They did the same thing to my mom on a flight the week before! I truly believe that they are scamming customers out of hundreds of dollars. I would like to know what agency I can report this fraud to as trying to address it with the airline has not worked.
Disorganized. Multiple flight time changes both ways and double dipping charging for carry on bags/checked bags. We booked directly through Sky to avoid 3rd party agent hassle. Unlikely to fly again with this airline.
The boarding process is one huge mess
Mala,
Changed schedule without notice , canceled flight, mediocre competition, no help with the lost connecting flights.
Bare bones flight no entertainment minimal, if any food or beverage. warm beer only if you want a cocktail
Sky canceled our 8 am flight at 1 am. However Kiwi.com, who we used to book our flight (because sky airways online system would always give us an error message when we entered our payment information ) didn’t claim it was a cancellation but simply a 12.5 hour delay, and rescheduled our flight for 8:30 pm. This would have left us stuckk at the airport for 12.5 more hours, as we we staying at the Wyndham hotel at the airport. We were unable to request a refund this through kiwi because they don’t allow refunds for any schedule changes with less than 24 hours difference. Kayak and sky airline’s own websites showed the flight as cancelled. Only kiwi showed it as a very very very delayed flight. This way kiwi can keep our money. Ugh. We tried for hours to request a refund at the sky airlines website, but there was always an error at the very last step where you enter your refund credit card information. We ended up being forced to request refund vouchers which are good for 12 months but which we will likely never use. We ended up booking new flights with Latam airlines that got us out at 8:40 am. We will never use kiwi.com again.
my flight was canceled without reason or possibility of resuming another flight within the time frame of my trip I could not contact an adviser either by email or by telephone because no communication possible on the website I could not have the flight reimbursed I find this way of doing things by the company inadmissible I have lost €250 it is theft I do not recommend this company and I consider that you have not done your job because I have not obtained any help from your part
overcharge for everything.
J’ai réservé avec Kayak. Sur mon billet de confirmation il était noté que j’avais droit à des bagages pour chaque passager mais on m’a fait payer 36 dolllars pour l’un des passagers.
Sky Airline flight status
Thu 1/23
Sky Airline route map – Which destinations does Sky Airline fly to?
Find out which destinations you can fly to direct with Sky Airline by entering your departure airport. If you want to know whether Sky Airline flies a certain route, enter both the departure and destination airport before hitting search.Thu 1/23
All Sky Airline flight routes
| Flight no. | Departure airport | Arrival Airport | Duration | Mon | Tue | Wed | Thu | Fri | Sat | Sun |
|---|---|---|---|---|---|---|---|---|---|---|
| 5580 | Lima (LIM) | Punta Cana (PUJ) | 5h 20m | • | • | • | • | • | • | • |
| 5322 | Lima (LIM) | Tumbes (TBP) | 2h 0m | • | • | • | • | • | • | • |
| 5107 | Lima (LIM) | Arequipa (AQP) | 1h 40m | • | • | • | • | • | • | • |
| 5553 | Lima (LIM) | Cancún (CUN) | 5h 45m | • | • | • | • | • | • | • |
| 5015 | Lima (LIM) | Cusco (CUZ) | 1h 30m | • | • | • | • | • | • | • |
| 631 | Florianopolis (FLN) | Santiago (SCL) | 3h 50m | • | • | • | • | • | • | • |
| 805 | Lima (LIM) | Santiago (SCL) | 3h 45m | • | • | • | • | • | • | • |
| 5016 | Cusco (CUZ) | Lima (LIM) | 1h 40m | • | • | • | • | • | • | • |
| 5410 | Lima (LIM) | Tarapoto (TPP) | 1h 30m | • | • | • | • | • | • | • |
| 5581 | Punta Cana (PUJ) | Lima (LIM) | 5h 10m | • | • | • | • | • | • | • |
| 5108 | Arequipa (AQP) | Lima (LIM) | 1h 40m | • | • | • | • | • | • | • |
| 630 | Santiago (SCL) | Florianopolis (FLN) | 3h 15m | • | • | • | • | • | • | • |
| 5554 | Cancún (CUN) | Lima (LIM) | 5h 20m | • | • | • | • | • | • | • |
| 5411 | Tarapoto (TPP) | Lima (LIM) | 1h 30m | • | • | • | • | • | • | • |
| 5323 | Tumbes (TBP) | Lima (LIM) | 1h 50m | • | • | • | • | • | • | • |
| 5563 | Sao Paulo (GRU) | Lima (LIM) | 5h 5m | • | • | • | • | • | • | • |
| 802 | Santiago (SCL) | Lima (LIM) | 3h 55m | • | • | • | • | • | • | • |
| 533 | Santiago (SCL) | Buenos Aires (AEP) | 2h 5m | • | • | • | • | • | • | • |
| 504 | Buenos Aires (EZE) | Santiago (SCL) | 2h 20m | • | • | • | • | • | • | • |
| 503 | Santiago (SCL) | Buenos Aires (EZE) | 2h 0m | • | • | • | • | • | • | • |
| 621 | Rio de Janeiro (GIG) | Santiago (SCL) | 4h 45m | • | • | • | • | • | • | • |
| 620 | Santiago (SCL) | Rio de Janeiro (GIG) | 4h 10m | • | • | • | • | • | • | • |
| 536 | Buenos Aires (AEP) | Santiago (SCL) | 2h 20m | • | • | • | • | • | • | • |
| 644 | Santiago (SCL) | Montevideo (MVD) | 2h 15m | • | • | • | • | |||
| 645 | Rio de Janeiro (GIG) | Montevideo (MVD) | 3h 15m | • | • | • | • | |||
| 645 | Montevideo (MVD) | Santiago (SCL) | 2h 35m | • | • | • | • | |||
| 644 | Montevideo (MVD) | Rio de Janeiro (GIG) | 2h 45m | • | • | • | • | |||
| 604 | Santiago (SCL) | Sao Paulo (GRU) | 3h 50m | • | • | • | • | • | ||
| 641 | Salvador (SSA) | Montevideo (MVD) | 4h 40m | • | • | • | ||||
| 640 | Montevideo (MVD) | Salvador (SSA) | 4h 15m | • | • | • | ||||
| 5588 | Montevideo (MVD) | Lima (LIM) | 5h 10m | • | • | • | ||||
| 5588 | Florianopolis (FLN) | Montevideo (MVD) | 2h 0m | • | • | • | ||||
| 605 | Sao Paulo (GRU) | Santiago (SCL) | 4h 20m | • | • | • | • | |||
| 351 | Antofagasta (ANF) | La Serena (LSC) | 1h 25m | • | • | |||||
| 352 | La Serena (LSC) | Antofagasta (ANF) | 1h 22m | • | • | |||||
| 5210 | Ayacucho (AYP) | Lima (LIM) | 1h 10m | • | • | • | • | • | • | |
| 5441 | Jauja (JAU) | Lima (LIM) | 0h 55m | • | • | • | • | • | • | |
| 5167 | Lima (LIM) | Juliaca (JUL) | 1h 45m | • | • | • | • | • | • | |
| 651 | Santiago (SCL) | San Carlos de Bariloche (BRC) | 1h 55m | • | • | |||||
| 652 | San Carlos de Bariloche (BRC) | Santiago (SCL) | 1h 55m | • | • | |||||
| 5226 | Lima (LIM) | Piura (PIU) | 1h 50m | • | • | • | • | • | • | • |
| 5227 | Piura (PIU) | Lima (LIM) | 1h 40m | • | • | • | • | • | • | • |
| 191 | Santiago (SCL) | Castro (MHC) | 1h 55m | • | • | |||||
| 192 | Castro (MHC) | Santiago (SCL) | 1h 51m | • | • | |||||
| 5168 | Juliaca (JUL) | Lima (LIM) | 1h 50m | • | • | • | • | • | ||
| 204 | Santiago (SCL) | La Serena (LSC) | 1h 7m | • | ||||||
| 300 | Santiago (SCL) | Arica (ARI) | 2h 39m | • | ||||||
| 301 | Arica (ARI) | Santiago (SCL) | 2h 31m | • | ||||||
| 5570 | Buenos Aires (EZE) | Lima (LIM) | 4h 50m | • | ||||||
| 5585 | Montevideo (MVD) | Florianopolis (FLN) | 1h 50m | • | ||||||
| 334 | Santiago (SCL) | Iquique (IQQ) | 2h 24m | • | ||||||
| 144 | Temuco (ZCO) | Santiago (SCL) | 1h 23m | • | ||||||
| 5585 | Lima (LIM) | Montevideo (MVD) | 4h 35m | • | ||||||
| 484 | Concepción (CCP) | Santiago (SCL) | 1h 9m | • | ||||||
| 143 | Santiago (SCL) | Temuco (ZCO) | 1h 24m | • | ||||||
| 335 | Iquique (IQQ) | Santiago (SCL) | 2h 14m | • | ||||||
| 497 | Calama (CJC) | Santiago (SCL) | 2h 5m | • | ||||||
| 226 | Santiago (SCL) | Copiapó (CPO) | 1h 29m | • | ||||||
| 484 | Santiago (SCL) | Antofagasta (ANF) | 2h 0m | • | ||||||
| 227 | Copiapó (CPO) | Santiago (SCL) | 1h 18m | • | ||||||
| 242 | Santiago (SCL) | Calama (CJC) | 2h 6m | • | ||||||
| 497 | Santiago (SCL) | Concepción (CCP) | 1h 7m | • | ||||||
| 523 | Santiago (SCL) | Mendoza (MDZ) | 1h 5m | • | • | • | • | • | ||
| 5426 | Lima (LIM) | Pucallpa (PCL) | 1h 20m | • | • | • | • | • | ||
| 524 | Mendoza (MDZ) | Santiago (SCL) | 1h 0m | • | • | • | • | • | ||
| 5571 | Lima (LIM) | Buenos Aires (EZE) | 4h 35m | • | • | • | • | • | • | • |
| 5263 | Trujillo (TRU) | Lima (LIM) | 1h 20m | • | • | • | • | • | • | • |
| 5360 | Lima (LIM) | Iquitos (IQT) | 1h 55m | • | • | • | • | • | • | • |
| 5361 | Iquitos (IQT) | Lima (LIM) | 1h 50m | • | • | • | • | • | • | • |
| 5262 | Lima (LIM) | Trujillo (TRU) | 1h 20m | • | • | • | • | • | • | • |
| 5572 | Buenos Aires (AEP) | Lima (LIM) | 4h 45m | • | • | • | • | • | ||
| 5440 | Lima (LIM) | Jauja (JAU) | 1h 0m | • | • | • | • | • | ||
| 37 | Santiago (SCL) | Balmaceda (BBA) | 2h 19m | • | ||||||
| 38 | Balmaceda (BBA) | Santiago (SCL) | 2h 26m | • | ||||||
| 5209 | Lima (LIM) | Ayacucho (AYP) | 1h 10m | • | • | • | • | |||
| 5564 | Lima (LIM) | Sao Paulo (GRU) | 5h 15m | • | • | • | • | • | • | |
| 102 | Osorno (ZOS) | Santiago (SCL) | 1h 36m | • | • | |||||
| 101 | Santiago (SCL) | Osorno (ZOS) | 1h 38m | • | • | |||||
| 5427 | Pucallpa (PCL) | Lima (LIM) | 1h 20m | • | • | • | ||||
| 125 | Santiago (SCL) | Valdivia (ZAL) | 1h 31m | • | ||||||
| 5 | Santiago (SCL) | Punta Arenas (PUQ) | 3h 28m | • | ||||||
| 77 | Santiago (SCL) | Puerto Montt (PMC) | 1h 44m | • | ||||||
| 406 | Punta Arenas (PUQ) | Puerto Montt (PMC) | 2h 17m | • | ||||||
| 406 | Puerto Montt (PMC) | Santiago (SCL) | 1h 43m | • | ||||||
| 126 | Valdivia (ZAL) | Santiago (SCL) | 1h 29m | • | ||||||
| 426 | Puerto Natales (PNT) | Puerto Montt (PMC) | 1h 55m | • | ||||||
| 293 | Antofagasta (ANF) | Santiago (SCL) | 1h 52m | • | ||||||
| 203 | La Serena (LSC) | Santiago (SCL) | 0h 58m | • |
Top airports served by Sky Airline
- Santiago Arturo Merino Benitez Airport (SCL)
- Puerto Montt El Tepual Airport (PMC)
- Calama El Loa Airport (CJC)
- La Serena La Florida Airport (LSC)
- Antofagasta Cerro Moreno Airport (ANF)
- Iquique Cavancha Airport (IQQ)
- Concepción Carriel Sur Airport (CCP)
- Rio de Janeiro–Galeão Intl Airport (GIG)
- Lima J Chavez Intl Airport (LIM)
- Arica Chacalluta Airport (ARI)
- Florianopolis Hercilio Luz Airport (FLN)
- Buenos Aires Jorge Newbery Airport (AEP)
- Copiapó Desierto De Atacama Airport (CPO)
- Temuco Airport (ZCO)
- Buenos Aires Ministro Pistarini Airport (EZE)
Sky Airline contact information
- H2IATA code
- (56 2) 2352 5600Call
- skyairline.clVisit
Overview of Sky Airline
Based in Santiago, Sky Airline is a Chilean carrier, which focuses on services within the Latin American region. Flights are available to more than 15 domestic destinations across Chile, while international connections are also available to Brazil, Uruguay, Peru and Argentina.
Operating as a low-cost airline, fares are reduced via providing simplified amenities. Seat selection, checked baggage and the transportation of unconventional luggage, such as music instruments or pets, can be purchased as optional services on Sky Airline flights. The basic fare allows passengers to bring a carry-on bag weighing a maximum of 10 kg (approximately 22 lb). All seats are located within a singular Economy cabin, meaning there is no class separation between customers.
The airline prides itself on being a reliable provider that strictly sticks to scheduling times. In 2016 it was recognized by the Official Airline Guide as being the most punctual carrier. Whether traveling for business or vacation, passengers are loyal to Sky Airline because of good experiences of arriving on time. A 2018 report by OAG Aviation Worldwide stated that the carrier delivered 98% of flights and operated approximately 82% of services on time.
An all-Airbus group of planes makes up the fleet. A preference is held for narrow-body aircraft that are intended to fly short-to-medium distances, such as the A320 and A321 series. The fleet is decorated in a simple white and purple livery, with modern A320neo aircraft stating the model along the fuselage. Via a partnership with National Geographic, one of the planes has been given a special paint job and serves to inspire young people to travel.
Sky Airline information
| IATA code | H2 |
|---|---|
| Routes | 76 |
| Top route | Santiago to Antofagasta |
| Airports served | 29 |
| Top airport | Santiago Arturo Merino Benitez |
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