-Swiss airlines online check in app crashed multiple times -Zurich airport does not have very many bathrooms accessible to people with disabilities - closest disability accessible bathroom to departure gate was 1/4 mile away.
The service was flawless. The trip went great. I flew from Venice, Italy to Tampa, Florida. The issue is my bag (that I checked for free when checking into the flight) was ripped along the side when I collected it from baggage claim in Tampa, last night. I thought of talking with the Tampa baggage claim employees about it and see what could be done, but my bag isn’t a very expensive bag and I didn’t want to make a big deal of it. I’m not sure if I’ll be checking a bag anymore in the future.
We're talking about a short-haul in-country flight.. there is no confort, no food, just the bottle of water. The seats are squeezed like hell and I was in the back-end of the plane, with one spare row left for the crew and to store excess bags that could not fit in the overhead bin.. Speaking of carry-on, some passengers should be better screened as their bags were simply too big to fit in the overhead bins.. ! How can this happen, and it was an A310, with 2 columns of 3-seater rows.. There is a pseudo-Business class, which is simply a section in the front of the plane where the same seats are occupied only 2 out of 3, on each side, leaving more rooms for the passengers and their bags. That's it.
Nothing special.. they could have provided something to eat without a charge
For the price of the ticket it's probably the best service in the world
Everything was great except food . It as okay not good not bad
Crammed like sardines into the middle of the middle 4 seat row for an 11 hour flight was a terrible experience. No attempt made to help passengers sleep by dimming lights or shutting window shades. Small mediocre meals. Not enough good movies/TV options. Hopefully we will never have to do this again.
I would recommend flying SWISS to anyone. Very impressed by the quality of food. The staff was extremely kind and accommodating. They arranged a shuttle to help a group of passengers make connecting flights when there was a delay.
Flight was cancelled due to technical problems with the aircraft. It would be nice if SWISS would invest in new aircraft; that would for sure minimize the technical issues with (old) aircrafts.
Ghe issue was with the delay caused by the late boarding. We had to run to catch our next flight, barely made it and then our luggage didn t arrive with us. Really bad organizing.
No entertainment since it was a 3 hr flight. Good leg room for economy.
Very old plan, bad cabin layout and seats, entertainment system would get 95% through a film and then crash and reboot. I wont be using Lufthansa after I return back home, would rather pau more for a better flight arramgement.
Everything went really well. Snacks could be better and there was no tea/coffee service after dinner. Crew was helpful and friendly.
Nearly every flight was delayed, I missed a connection at one point and the solution was unbearable. Added nearly 12 hours of travel time to my itinerary and was given no recompense.
For such long flight we were expecting more comfortable seat , which were to close to each other , the backrest we could only lean a few inches to the back and you really couldn't stretch your legs.
I wouldn't recommend Lufthansa otherwise. We took this flight only because our flight to Kittilä got cancelled and Lufthansa offered a replacement which would have been two days later, with a night in Frankfurt and another in Munich. We refused the replacement but the staff at the airport entered in the system claiming that we accepted the replacement.. We didn't get the full refund because of this.
Flights scheduled with impossible connections - Lufthansa apparently believes it takes 7mins to change terminals, go through passport control, re-clear security and walk 1.8kms…..and everything will work perfectly (which it never does at Frankfurt). No staff on hand to assist with transfers on delayed flights. No transfer guidance provided by app. No compensation offered for 6hr delay to connecting flight.
Great crew dealing with the most unprepared family with a million kids and zero sense.
The plane was clean and the staff professional and courteous, as usual. The seat back was very hard and uncomfortable.
It was a very full flight, makes it harder for flight crew.
