Love the mosaic program, being able to move to an extra space seat for free is awesome
I rate it is good we had a 4-hour travel delay at one point but JetBlue gave out food vouchers and travel points credits for another flight so they try to make up for it
The best flight I’ve had in a while. The plane was like 25% capacity, if that. Smoothest boarding and deplaning process I’ve ever experienced. Wish all flights were this smooth.
The flights are back on time and everything else runs perfectly.
Over 2 hour delay for a 50-minute flight is unacceptable, especially in normal weather. Very poor communication via app
In-flight staff was very helpful and excellent. However, the flight was delayed by 90 minutes. Also the boarding process should be expedited in case of delayed flights. This will help the passengers trying to make international connections.
Flight was delayed by almost 5 hours. Suitcase was not loaded despite the flight being near empty (my colleagues’ suitcases did reach JFK, unlike mine). Had to argue on phone to get JetBlue to deliver the case to my hotel. Never again
Jetblue needs to improve on Onboarding as it seems to always be behind on departing. It never leaves on time. I would recommend to have an earlier Onboarding in order to leave on time and respect your customers time as well.
40 minute delay before take off after boarding flight. Bright lights throughout night flight due Issues with light panels. In flight Entertainment nonfunctional
The staff at JFK were rude and unhelpful. I was harassed for the same bag that I used on my flight to jfk with no issues claiming it was the inappropriate size. The women then allowed my travel companion to board with the same size bag because they thought she was more “humble”. Also on the flight when informing the flight attendant that nationals no longer have to fill out the Bahamas immigration form my statement was met with eye rolling and attitude.
Do something about that crying baby the whole flight. lol
Air Canada is great! Got to my destination earlier than expected and was a smooth ride the whole way there.
Entertainment system has been failing several times. This is not only entertainment, but also individual lights and ability of calling flight attendants were being disabled.
Great crew and the plane was very nice! The problem was that we didn’t have WiFi on both of my flights. I found that to be very disappointing today when all the other airlines always have WiFi so I could work or watch a movie.
Wheelchair help is not reliable & chaotic. No food and minimal liquids for a flight at 6;25.
The plane was on time and i wish they had more than cookies to give away.
Service was great. Flight was delayed an hour which made our connection very tight and stressful. But we fortunately made it.
Everything was excellent. Just keep doing what you are. I would travel with this airlines gain.
Flight was smooth and on time, seats are cramped and apart from dinner and breakfast, food was scarce, never replaced the consumed items. Attendants just vanished after dinner
Flight was good. Really appreciate the second hot food offering. C
Very well, except that my luggage didn’t arrive in the corresponding flight, but they brought to me the next day.
The boarding was a nightmare. Iberia would not let me check in in advance. They then refused to issue a boarding pass in Paris and said I would get the boarding pass in Madrid. In Madrid, there was no transit desk, no help. I had to run around and find someone to issue the pass. I only had an hour and risked missing the connection. Only at the gate did Iberia tell me they were overbooked and had downgraded me. I was stressed, exhausted, almost missed the connection because of Iberia’s conduct. Unacceptable.
Overall a great. However, the seating is way too narrow, for guys with any shoulder width. Luckily the crew moved the guy next to me, or it would have been miserable.
When having a connection at Madrid, it’s extremely confusing. You must travel from your arrival gate, all the way down stairs to a security check point, go up stairs, then downstairs to another security check. Then make your way to your gate. All the while traveling through a “mall” inside the airport which makes it difficult. 10/10 don’t recommend connecting flights through Madrid.
The flight was decent. I purchased my flight through Iberia, traveling with my elderly mother with mobility issues. I try to pay for luggage and seats online prior but Iberia website directs me to AA website. AA airlines website does not recognize the record locator. My mother and I are separated and each get a middle seat. She is seated the furthest away from a bathroom. I had to sit behind her to see her wave at me to use the bathroom. Lights out on the flight and I could not see her wave and she is not tech savvy to push an attendant button even though I showed her how. The attention to this detail puts AA at the bottom of my list when traveling with my elderly mother. Bad execution and handling when servicing those with extra needs due to mobility. I could not get her to the bathroom because she’s slow and she had to wait for me to get up from my middle seat then move her out of her middle seat. She had an accident which required that I hel her clean up before taking her back to her seat.
HORRIBLE. 3 hours delayed. Crew did not communicate properly and was rude to passengers enquiring. Delay caused multiple passengers to miss connections.
Seats are too tight. Small space for long flights very inconvenient.
My baggage did not arrive, missed connection, service representative was not helpful.
British Airways changed flight times after booking, allowing very little time between connections. We had to rush to barely make the next flight. They also ran out of certain vegetarian options during our 10-hour flight. Crew was fine, but overall a very unpleasant experience.
Booked Economy Premium the 3 seats with my daughters and I, the seats should have been able to tilt back but it only one worked. the crew said they would report it but didnt seem both about our comfort on the return journey.#
Sorry, I’m not a fan of United. The seats are just too cramped and uncomfortable if you are traveling very far.
I am not sure I like the new Discover line of Lufthansa. I have been flying from us to Italy for the past 30 years and always favored Lufthansa ove other Companies because of cleanliness, service, food, beverage. When compared white other airlines Lufthansa was always considered one of the best. I can't say that anymore. I fly Lufthansa only because I consider the line MCO to FRA timely convenient for my schedule but always look for alternatives when before I was considering other routes only if the price was in question.
Great crew dealing with the most unprepared family with a million kids and zero sense.
Flight was an hour+ late leaving Munich. We even missed a rescheduled flight from Chicago to Kansas City. Lufthansa was responsive in providing motel and meals.
Not the best overall, had challenges during boarding due to the weight of my carry-on (over 8 kilos). Interesting enough they don't check all carry-on bags. It was very stressful as Discover worker kept insisting, I had to check my bag. I finally was able to get an exception to keep my carry-on, however, I felt racially discriminated and embarrassed by this. The flight did not have WIFI access and the timing to connect between flights is not enough. As the flight leaving Philadelphia to Frankfurt was delayed, I had about an hour to make my connection. I had to run and ask people to let me go first during immigration and security so I could then barely make it to my next flight, and it was the same process on the way back. It was a disappointed experience overall.
The hot towels before the second meal was an unexpected surprise. The crew was attentive and personable, and that’s a lot on a nine hour flight. And the hot pretzels were a kind of “auf wiedersehn “ to Germany.
They don't really offer snacks or water as much. but it was perfect.
Definitely service quality is going down. With all those flights delays and several days luggage delays Lufthansa reputation of used to be a reliable air line is now compromised. The flight from JAX to Washington was almost 4 hours delayed: as a result I never checked-in at Warsaw Marriott Hotel and was not refunded. My Delsey hard shell luggage was destroyed (got a big crack on it!!!) upon several hours delayed arrival from Frankfurt. On my return trip my 2 luggages did not arrive with me to JAX and I only was able to get them 2 days later. The online agent with a heavy accent spoke broken English and was not able to provide me with information on missing luggages. Guys, you need to do better.
Still haven’t finished the flight. Day 2. Missed flight connection for reasons not explained and had to spend night at hotel. Booked on early flight next morning and had to deplane for technical issue. So tired. Not happy. Seat changed to ver back of plane like they did on the outgoing flight. This airline is second rate at best. Bad form. Never again. Not duly compensated
Biggest gripes were that the seats were extra narrow as the 4-in-the-middle taper down. As with most flight, too little leg room hurts my aging hips. Also changing the flight time to 3 hours earlier meant that we had a terribly long lay-over in one of the world's most boring airports
