Logan airport construction meant that boarding was chaotic crowded and delayed
I sat in comfort plus. It was fine. Seats were comfortable. I got drinks and snacks.
The food was good. I ate gnocchi with marinara sauce and cheese, salted caramel tiramisu. And later in the trip cheese calzone. I watched 3 movies. The selection is really good. Have new and old movies. The flight attendances were nice and cordially. Overall the 6 hours trip was really pleasant ☺️. Planning the next trip.
Staff was absolutely fantastic. There is no WiFi capabilities on this plane, the food isn’t even fit for a dog and the check in process both ways was difficult
Since it wasn’t a Delta flight, I was not able to sit with my group and there was no entertainment.
The airplanes were so old and out-dated it was terrifying to fly on them.
The important things including boarding and the flight being on time and safe were excellent. The disappointment comes from the comfort and amenities. Was misled by the "availability" of inflight internet- there is an extra cost. The tray table was broken, the bathroom door stuck and flight attendants were competent but not very friendly.
Had us delay to fix forward restroom only to have stop working so I had a line of people's rear. The entire flight.
Loyal Delta traveler, but last nights flight was a train wreck. Seated in 1B after multiple delays. Then we couldn’t takeoff because of an issue with the passenger that was ‘not in compliance’ and had to deplane along with the threat if they did not deplane, all the passengers would be required to do so. Finally they were escorted off, but the experience threw off the crew. Disruptive for everyone. Service was a mess, televisions didn’t work, bathroom door kept swinging open during the entire flight whenever empty …
cancel my non stop flight for no reason. And force me rebook 2stop flights automatically then get short time to catch my flight from Atlanta to Charlottesville. We missed the flight then ask me rebook again to another city Richmond which far away 90mile from Charlottesville. Spend all day for flight and spend Uber from Richmond to Charlottesville airport cause my luggage was sent to there earlier half day and my food was bad cause heat. Damn delta
Flight was on time arrived at the destination 10min early they kept in touch via email
Communication with the customer and stay is important. Staff off with a minor inconvenience but it worked out of course. Also this was a very old Mint Class plane. They snuck this one in on us. The updated aircraft are much better.
I like their airplanes because they have plenty of legroom in their seats they always work with me if I have a change of plans on my tickets courteous and I always feel safe flying with them.
In flight on demand didn't work at our seats. Only a single beverage/snack run.
Like the space, did not like the snack options, there was no power outlet in seats, no entertainment, no flyfi.
Over 2 hour delay for a 50-minute flight is unacceptable, especially in normal weather. Very poor communication via app
Som delays but overall we almost made it on the original time.
Great! I love Jet Blue. My favorite airline! Very efficient, clean and timely.
Safe and on time were the positives. The plane wasn't cleaned before boarding, there was garbage and food on the floor and in the seat pocket. The TV screen was small and the picture fuzzy, audio quality was poor. Seatbelt was fraying and seat did not recline properly. No charging ports near the seats,
Everything was good except for deplaning in NY. Took way too long!!
There was a very drunk and disruptive passenger who was on the plane, right behind me. He was already drunk before boarding but was still let on the plane. He kept kicking and hitting the back of my chair the entire flight. It was an early morning flight and had zero rest on that leg
Really lovely trip and flight. The flight staff were so accommodating and warm throughout!
Friendly crew who apologised and explained reason for delay. Good on board service. Rather cramped seating. Late departure.
Was not aware that Aer Lingus was like the cut-rate services in the states, with no food or beverage (other then 3.50 Euro coffee) and no screens for entertainment. Was a great flight, but not much in the way of services.
during a very rough flight, I was forced to sit in a last row seat, fell asleep, and was forced to return to my assigned seat after the turbulence. The stewardess then used that seat to sleep.
I didn’t realize Aer Lingus was a “nickel and dime” kind of airline where you had to separately buy all the amenities you wanted. The push to purchase duty-free beauty products was off-putting. And our row had the least amount of leg room I’ve ever dealt with on a flight.
We couldn't talk to aer lingus we had issues with the flight change and aer lingus made us talk to kayak
Very pleasant staff, there was some turbulence but the captain was very apologetic and gave notice where possible.
Flight was great. Had to wait almost 100 minutes for luggage (some problem in the delivery). This may not be an Aer Lingus problem, but an SFO problem.
Amenity kits were never handed out. There was zero friendliness and assistance by crew. Food was uneatable. One drink was offered and no wine, with dinner or before or after. Cocktails and beverages were not encouraged and when I asked for water, none was given. Poorest, most cramped business class flight I’ve ever been on.
Everything was great, ON time decent meal, smooth flight. There new entertainmnet system is difficult to navigate. Older one was better.
Flight was fine. Arrived on time. More room in the seats would be nice, but not something that is likely to happen.
A snack would have been nice instead of having to buy food.
Lots of delays, they should be more concerne about their customers
This flight was a lot more comfortable with more room than the Air Canada Rouge!!! We will never go rouge again! A yes to this one!!! It was so nice to have inflight entertainment! Also the carts came around twice for drinks or a snack!! Great experience all around!
it was good but would be better if there were more clear directions as to how to clear or circumvent customs in Montreal.
After several delays, the flight was canceled. I was “lucky” and able to get rebooked on a flight that left two hours later. The flight itself was fine although I didn’t like my meal. Flight delays and cancellations are far too common on Air Canada.
Food is terrible....... need better snacks, too. Crew was lukewarm.
terrible delay then had to change planes then delay again
I never boarded the flight. I received a text message two hours before the flight that it's going to be delayed and then I couldn't reach customer service for two hours when I talk to customer service they mentioned that I can go and cancel my ticket online. The online option doesn't allow me to cancel and ask me to call customer service, I tried that again and was on hold for two hours. I sent an email and I received an automated response. I don't think customer service exist with this company
5 days later I have not yet received my luggage so terrible and unacceptable
My problem was with the onward connection between London Heathrow and Washington IAD. The flight was several times changed.
Business class is fantastic! Lie flat seats, great meals, privacy, and lots of nice amenities!
I gave a very poor review for th flight over (Pitt to London) due to terrible seat comfort. Different plane on the way back and it was much better. The flight was delayed over an hour taking off but only landed about 15 minutes late.
We didn’t flight with British Airways because the flight was cancelled at the last minute .
I asked for assistance for my mobility issues. It took over 45 min to find someone to take me to the security. then I was deposited at the lounge and I was supposed to be picked up. No one came. I almost missed the flight. There was no offer of extra water, snacks or anything on the flight. Food was OK given that I am gluten and diary free. Seats were uncomfortable and very little stow away space.
The onboard service makes it extremely difficult and slow to go to the toilet
Staff member at boarding gate was rude, and more than once!
The issue wasn’t necessarily with British Airlines but was a reaction to their delayed flight from Miami to London on Aug 18. Due to the delay out of Miami, we missed our BA flight with Aer Linguis on the 19th from London to Cork, Ireland. The attendant in London was helpful and rebooked us for a flight later that same day ($120). However, she failed to mention that as a result of the missed flight, our returning flight was also cancelled and the rebooking cost was $451. Disappointed at the lack of communication between airlines and between the agent and the customer.
Staff were uniformly excellent. Padding for premium economy seats was a bit thin. Drinks service was very very good. Food was meh.
