Plane 3 hours late. Missed connection. No help from gate staff. App horrible. Lost connection repeatedly. No service desk. Finally got help from young girl driving cart.
The flight was delayed, it took longer than anticipated because of weather, and they broke my luggage.
Did not even get on board. Was told I needed an esta agreement. Was not aware of this when I booked the fare and not told about them
The plane’s radio wasn’t working. This delayed the plane for an hour and a half. Then we all broaded and taxied down the runway only to get called back because the radio was still not working. Had to get off the plane and then find another plane making the trip 4 hours delayed. Maybe a different plane should have been chosen sooner?!?!?!
The food for long haul was poor compared to Singapore airlines economy. Pasta plain with tomato sauce . Singapore airlines give me Hagen dash small ice cream cup it was great. The choices of dinner course Singapore air also much better The crew mostly friendly. The economy seat are as expected.
ANA was great. United was horrible. They bumped us from economy plus to economy and were supposed to contact us for a refund but no luck. We booked the seats 9 months in advance.
This was a 5 hour flight with no entertainment and with a snack being provided (pretzels and fruit bar), which are both high in carbs and sugar. Nuts would have been a better choice.
It was fine. The flight attendant appeared to be in a bad mood but everything was fine.
Good even though flight was delayed, the crew was prompt and efficient.
Moody attendants that can barely look up at the passengers. I’m all for people having an off day, but you can tell some Untied Airlines Employees have lost their zeal for their jobs
Flight was delayed 24 hours, then delayed again first was mechanical and second was weather.
The flight was terribly cold with no blankets available, not even any to purchase. They charge you for earphones and for food though they provide pretzels or a cookie with refreshments. The seat was very thin and generally uncomfortable. I would not use them again though the crew were very nice.
My wife was in a wheelchair. Most accommodating and kind staff!
Our seats were changed 3 times in the final 24 hours, and then my wife and I ended up with two middle seats in different rows. Full flight so no changes could be made at the gate.
I liked Air Canada crew, very profession, the food was excellent. The boarding was fast but has room for improvement. My monitor screen wasn't working at all so I had no entertainment.
I liked the plane, a Boeing 787. Having to buy food on a domestic flight (although now common on other airlines too) is an irritant.
It was ok. Last minute change of the gate. Small and non comfortable seats, terrible food, and very unpleasant service from some crew members.
The Flight Attendant was particularly helpful to my wife, who was having a bad day.
My husband has disabilities, the crew on the ground as well as in the air were so helpful, taking some of the stress from me. Thank you!
Online checkin could be easier. 24 hours out I had to search for way to check in, only later did Air Canada post it. Seats on the Montreal to Barcelona flight were horribly uncomfortable. $100 to check in a bag on an overseas flight is not a reasonable price. No wonder there were overloaded carry-ons.
The airline refused to board me because I showed up only 50 minutes prior to departure time, despite the fact that shortly before that, when I arrived at the airport still in time, they changed the terminal and I had to take a bus that took 20 minutes. Personal at the airport was unable to let me in, customer care was beyond useless, the original airline operator (Iberia) was as useless as a toilet paper roll core in time of a wipe and all this uselessness made me waste my ticket, my reservations, my long time parking, food and most of all the joy of being with my family for the new year after working my bottom off even at Christmas. Am I happy? Come and ask me in person!
Excellent with no delays and according to the time schedule.
Flight LIN MAD. Checkin was fine (but I must admit that being a Platinum member I skip the lines). Security was fine (they have the new machines where you need not take laptops or liquids out). Longe was OK (BA). Boarding was a mess, the boarding gate personnel were rude and some should simply not be in a customer facing position. Flight in itself was fine, usual Iberia European coach. We were on time and actually time to deliver luggage was better than normal for Barajas
Bad business class. Staff totally not helping. Lights and chargers not working
This was such a bad experience. Iberia in Paris Orly refused to issue the boarding pass for my connecting international flight. They were evasive but said it would be dealt with in Madrid. In Madrid there was no help, no transit desk, I almost missed the flight trying to get the boarding pass and only at the gate they told me they had downgraded me. I really felt abused.
okay, will recommend from PR to Madrid, faster turn around
Almost great...Need more signs around the airport, especially in Italy Marco Polo.
The flight staff was excellent, one of the best I've had. Food and wine was very good and seats very comfortable. Luggage came out pretty quickly too considering the number of passengers. Also, excellent internet. The only thing that could have been improved on was the choice of movies -- kind of limited and not great selections.
The plane was not well maintained. The entertainment system didn’t work properly, eg moving map. Many of the seat controls did not work. Cabin temperature fluctuated considerably during the flight. The seat allocated was poor, it was noisy and offered no privacy. The perfume in the toilet triggered severe allergies. Crew was very goid.
Worst flight in years.. is not easy to flight 11 hours without entertainment onboard and the crew was not empathetic about it or even gave an apology for the inconvenience. Poor treatment to the passengers, and some responses where roughly given.
