Cold frozen fruit for breakfast was unexpected and a waste in my opinion. How about a warm bun would have been better. Otherwise great on time flight.
2 weeks before the flight we have got a pilot strike notice. Luckily it didn’t happen but we had to buy a travel insurance. It was wasted.
There was no entertainment and the meal that was included in my flight fee was not provided.
Flight was cancelled 2 hours before we needed to leave. Spent 1.5 hours on hold trying to speak to an agent. Was given the option of travelling to Montreal and flying out of that airport rather than adding a full extra day to the trip. In flight entertainment did not work during the Montreal flight. "Snack" consisted of a single cookie. I would rather not book with Air Canada in the future. It's frustrating to not have choices as a consumer.
Everything was excellent. Just keep doing what you are. I would travel with this airlines gain.
Flight was good. Really appreciate the second hot food offering. C
Do not book a flight thru Toronto Pearson to the US with less than 2 hrs between connecting flights. With 90 minutes (which I had) if your first plane is 25-30 minutes late by the time you debark, walk to go through security again, go through US customs and find your new gate with at least 15 minutes before your departure. If you stop to go the the bathroom you will be lucky to catch your flight, in my case I wasn’t lucky. The airline should not offer flights that do not allow you time to get to your second plane, bad customer service!
It was canceled twice in a 4 week timeframe, the second time was one week before my departure. So I canceled the whole flight and got a refund and went from San Francisco to Athens with Condor
The chairs were too upright, but not awful. Boarding was fast and efficient and we did not sit too long in the plane before takeoff.
Boarding went relatively smoothly. Crew and flight attendants very personable and smiling (I like a happy crew). There were no issues from beginning to end.
Overall a great. However, the seating is way too narrow, for guys with any shoulder width. Luckily the crew moved the guy next to me, or it would have been miserable.
The connection required us to travel from terminal A to terminal E with very little time in between flights. While waiting in line, we were called to the service desk to provide our passports. We provided our passports at time of check in, assuming that American Airlines doesn’t communicate well with Iberia, this was a headache.
Almost great...Need more signs around the airport, especially in Italy Marco Polo.
N/A - missed the flight because of the delay in flight to Madrid
HORRIBLE. 3 hours delayed. Crew did not communicate properly and was rude to passengers enquiring. Delay caused multiple passengers to miss connections.
Boarding was messy, without adequate priority assignments. Information at boarding was poor. One of the agents to whom I asked why group 2 was boarding after groups 3, 4 and 1 (in that order) replied: Orders of the captain. If you want to know the reason, ask him”. That was a ridiculous response.
Worst flight in years.. is not easy to flight 11 hours without entertainment onboard and the crew was not empathetic about it or even gave an apology for the inconvenience. Poor treatment to the passengers, and some responses where roughly given.
I originally chose two aisle seats for my daughter and myself in the same row. We got seated in the middle, three rows apart. Both of the men sitting in front of us reclined their seats fully leaving us NO room. A totally uncomfortable flight for eleven hours.
Better pillow cases in economy. I didn’t like that I couldn’t pick my seats since I booked with Kayak.
A bit noisy. The seat was suboptimal and there was too much noise in the service area. Some if the crew members were less than nice; others were great.
