Not what I expected for the last leg of a $5100 business class experience. Boarding was a nightmare. The flight was delayed and I had to keep checking my email to ensure I was at the right gate since the airline or the terminal had no clue until 15 mins prior to boarding. Food was gross, limited drink options.
Pretty poor across the board - flight details wrong/delayed into Lufthansa app. Seat changes made without notification. Boarding delayed (ok, that happens) but all comms in German (for flight to UK, where 85% of passengers were English). Outright fraud attempted at gate, denying 1 piece carry-on of smaller than correct size and 1 piece personal item, again, smaller than correct size. Rude gate staff. Security checks perfunctory - unattended bag not acknowledged by staff..then put on aircraft unclaimed by staff.
Did not happen. Cancelled and rebooked on flight to Frankfurt and then to Berlin. Lost luggage at Frankfurt change.
SEA to Munich flight was turbulent and you could hear rattling in the plane. The food was TERRIBLE, return flight was better. We will not fly Lufthansa in the future.
Leg room was ok 1 flight attendant threw headphones at us. Very rude Overbooked flight thank goodness I got a seat Bathrooms smelled and urine all over the floor
Well,I miss a flight to Stl with United,they send me to Stl with a different airline, but same day,which was great
Other than the delay of flight, this crew tried to make the best of bad situation.
Not helpful crew! With no care for passengers. No effort made to find the right food.
Online check in was awesome and so smooth! It was our first time using it. I got to choose seats for free and I paid for our extra bag so easily. Then check in at the airport was a breeze!
The wi-fi wasn’t working on the flight from Munich to Chicago and I’d already paid for two devices before they notified us not to purchase it. I think that should have been mentioned as we checked in or boarded not once we were already on board during the safety brief. The flight attendant stated that we’d get a voucher, but we didn’t receive anything while on the flight, so I don’t know who’s responsible for issuing a voucher or refund.
